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October 2023 by Ray Glur
Quality Milwaulkee tools made by Milwaulkee. Got my Milwaulkee Fuel hammer drill tool serviced here. Also got a special deal on trading in an old Dewalt tool for a new combo driver drill & impact driver for a very nice price.
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August 2023 by Fabian A
The service is great. I'm glad to have them work on fixing my tools. Service is responsive and respectful and they sell tools too!Thank you for being awesome.
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August 2023 by ken erickson
I stopped in to get a warrantee repair. The people were very friendly, and they have MANY great products for sale. If you need tools, they probably have it.
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July 2023 by Joann Palmer
Very accommodating. Did awesome work on our mower. Told us it would be over 30 days before they could get to it and that was what happened but a week later we received a call saying it was ready. Replaced the motor to our mower and they were very nice to deal with.
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March 2023 by Gail Wells-Hess
Thank You NW Industrial Tool! I have a Toro Workman that needed repair. Even though the mechanic was admittedly not familiar with big electric utility vehicles he was game. If he couldn’t fix it, he’d deliver it to Portland where someone with more electric cart experience would give it a go. Salem was the closest place (I could find) with actual Toro parts and experience. Mike proved the perfect choice. He diagnosed the problem, we got the part, and he delivered my adored Toro home in great condition. This company solves problems.
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February 2023 by Richard Stevens
This place is the best. Each visit I am warmly greeted and assisted to find the right tool and answers to all my questions. The maintenance and repair of my mowers has always been outstanding.
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December 2022 by FCRTINC
One of my few five-star reviews. Concierge service start to finish. Some great local people that are working really hard to protect your bottom line. I've been dealing with them for years you'll love them
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November 2022 by B Spence
Only place to take your tools under warranty. Great service. If you like tools you'll be like a kid in a candy store.
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October 2022 by James Beard
I brought in an Ego mower for a warranty repair. The staff was friendly and helpful, and the repair turnaround was quick. I would happily go here for other things, though it requires an 80-minute round trip from my home.
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July 2022 by Levi Griffith
I work for Evans and alot of us use Milwaukee so i was super happy to find this. I brought in 2 tools one older tech and one brand new tech. They fixed them both in a timely matter like new and they even look new. All under warranty. I could not be happier. Oh I would recommend giving the old bald guy a hug straight away when you walk in looks like he needs one! You guys are great thx ? ?
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July 2022 by michael webster
Everyone super friendly, especially Mike, goes over and above to help me, and I am not even a business. Watch for there specials, great prices, even for the home owner.
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June 2022 by tina simms
I have had to get my mower repaired before, it was not a good experience. The treatment I received from NW Industrial Tool was out of this world! Both Alex and Josh went above and beyond to make this an exceptional experience for a very leery customer. The previous “repairs” were fixed and even guaranteed after the warranty expires. This is how you get repeat business and someone willing to spread the word. I had my mower picked up, repaired, and back in 1 week ready to mow. They were super friendly and didn’t mind taking the time to explain the repair. Thank you!!!
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May 2022 by Kurt Berning
This is professional shop, Alex got the warranty for my electric chain saw all straightened out with the manufacturer and kept at it until my saw was replaced. Really appreciate his hard work, NW Industrial is a good place to get your tools fixed.
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April 2022 by Lithtex Calendar
NW Industrial Tool picked up our dead lawn mover and brought it back to life!It works better than the day we bought it brand new!Alex was so helpful and considerate. The repair time was considerably shorter than I was expecting so our schedules did not line up and I was not able to meet him when he delivered the mower back to our home. He offered to put the mower back in the shed and lock it up before leaving. His above and beyond approach is very much appreciated. Everyone at the company seems to be genuinely considerate and very helpful.
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April 2022 by Susie Mayhew
Alex at NW Industrial went out of his way quickly fix our pressure washer oil leak, was great to work with, very timely and took care of the Honda claim to get it paid for. 1 day after I took it in, it was ready and he had the cost taken care of thru a warranty with Honda. No charge and 1 day turnover!! Pretty awesome!
