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September 2022 by Steven Phillips
Ordered a uniform... pick up was quick and easy - in a clean facility.
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July 2022 by Joseph Geiger-Gaither
It's great having our club's supplier right here in town. The orders are always processed quickly plus they have a nice shop with gear and accessories.
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January 2022 by Zoey M.
The woman who owns this business is very unprofessional. I bought multiple uniforms from them at the beginning of Covid to find out the season would be canceled and I was told that they would not reimburse any money spent on the already purchased uniforms and to save them for the next year's seasons. Since Covid the business hours did not accommodate anyone who worked normal business hours and they are also closed one day on the weekends. I contacted the business after not hearing about any of my merchandise to pick it up after finally having a day that I could make it in. I was told they no longer have any of it and that it had been donated. I did not receive a phone call or any other information stating they would be getting rid of said items, so again I asked for my money back and was told no. There was nothing she would do about it since it had been so long. She then hung up me during our phone call. I want other families to be aware of the type of business she is running since so many local sports teams use them for uniforms. Needless to say I am out the uniforms and out over $200.
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April 2021 by Dylan C.
Friendly employees, decent price points for jerseys, the design of the store is good, the collection there is limited but it has everything you need related to soccer, and it's conveniently located in a soccer facility.
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March 2021 by Kyle Lachenmeier
Simply great service! We asked for a miracle with a new uniform and a quick turnaround, and they delivered! Now our kid gets to play in the games this weekend. He’s super pumped to join his new teammates and get back out playing. Thank you NW Soccer Locker!
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September 2019 by Alex Wayne
Terrible customer communications. A wait time you only put up with because the Timbers youth league has a contract with them.
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August 2019 by Rosann E.
This organization sent an email out to parents two days ago stating they are open from 12-5 on Sunday. Yet after a LONG drive, found them closed at 2:30 Sunday, August 25. No excuse for the poor communication. Is there another place to buy soccer uniforms in the area?
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January 2019 by Greg McWain
Only like them cause have too control uniforms. Wish they did not move uniforms we're confusing for a lot glad I waited so my experience was good. Need more slection in cleats.
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December 2018 by Sean Lenihan
We ordered WA Timbers kit here and they failed to deliver the uniform after 3+ weeks (they promised 14 days). In order to get my daughter her uniform I had to buy from another provider. Disappointed.
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October 2018 by Erica Vossler
I wish there was another option for timbers gear. Our order was lost. 2 months later they said they had the gear when I came by the first time. The customer service was absolutely rude. Next time I'll go to amazon to purchase an adidas backpack or other gear. I'd rather support a local business but will work with this company as little as is required.
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September 2018 by Carl Olsen
we ordered 2 weeks ago and called to ask about order with no answer. so we went to the store and were told we ordered to late and that our order was not ready. basically it was our fault for ordering as soon as we had the information to order. they told us we could buy a practice jersey and they could put numbers on that. ??? but you cant just put the numbers on the jersey. and I see they are bitching about parents ordering late on FB do they not know when soccer season is? and that 100s of kids need jerseys. some of the worst customer service I have ever experienced. not sure how companies like this think they are in the right and stay in business for that matter.
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September 2018 by Sean Glover
Ordered uniform a month ago because all uniforms flow through this shop. Was told 3-4 days. They never call, they don't answer the phone. I went in to check up on the uniform last Wednesdayand watched the girl ignore the phone. Was told it would be ready by yesterday, went in today and told next Friday. First game was today ... will I have the uniform before the season ends?
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September 2018 by Kaylene Lopez
I have ordered from here in the past. Have never had problems till now. I placed a order 3 weeks ago. Told it was a 3 to 5 business turn around and it would be ready. It's still not ready and his game is Friday. The customer service on the phone is terrible and not helpful at all. I'm being told they are working triple shifts but still no uniforms. After being put on hold for 10 mins I hung up the phone. If the league didnt require the uniform to come from there I wouldn't shop there at all.
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September 2018 by GameTaker 999
I have no idea why the soccer club still uses these guys after years of bad service. I've been calling for three days total and the phone just rings and rings. Last year they gave me a shirt that was more mesh and see through than an actual shirt . After waiting alone in the store 20 min with a baby for an iron on ii just left. No way was I going to put that on a self conscious 11 yr old boy. A couple years before, they had terrible trouble with their employees and jerseys ordered a month ahead were still not in for the first game.
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September 2018 by Michelle Poloni
Worst customer service I've ever seen. Strongly suggest Washington Timbers, @WashingtonTimbersFC find a different vendor who understands the need to staff up and stock up for when the 2 seasons start. I would never give my money to this facility if I had a choice. It's not the girls there running the day to day, it's the owner with complete lack of planning.