OnTrac is a shipping company that has generated a range of experiences among its customers. Many reviews highlight the reliability of OnTrac, with packages consistently delivered without issues. Some users express satisfaction with the speed of delivery and the politeness of drivers. One small business owner particularly appreciates the efficient service, finding OnTrac to be more dependable than other major carriers like USPS, FedEx, and UPS. However, there are also concerns regarding customer service and professionalism. Some customers report difficulties in reaching support, often encountering automated systems with limited assistance. Worries about package security and delivery practices, such as leaving packages unattended, have been mentioned in several reviews. Despite these concerns, some customers experienced positive outcomes, with timely delivery and proactive communication regarding package status. Overall, OnTrac stands out for its fast service and successful deliveries, but potential customers should be aware of mixed reviews regarding customer support and delivery practices.
Not great, not horrible, just please put my packages somewhere they won’t get soaked !
May 2026
If I could give zero stars, I would. I'm an apartment manager, and OnTrac is always ALWAYS just leaving packages wherever they please, ignoring the MULTIPLE signs that tell any and all delivery drivers to take packages up to the resident's door. We have told drivers, I've called customer service. Zero stars.
May 2026
Their service has improved so much over past couple of years. So much more reliable than FedEx. Hope Walmart and others continue using the Vancouver WA location.
