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January 2024 by Skylar A.
This store its self is not a good one. It's weird... I've been to a couple other Parkrose that were fantastic. First I was looking for some simple ant killer and saw a guy with a name badge and asked "hey sir do you work here" he said "it appears that way" super weird. Then he sent me to the wrong isle and knew nothing and just seemed strange. Had no knowledge where the product was and instead of looking, he just pointed and gave me the wrong place... Then got up to front and asked the lady at the register "do you offer veteran discounts" "yes!" She replied And stuck a thumps up in my face, rang me out and I asked did you add the discount? She then said "oh no I'm sorry want me to return and then add discount ". The entire time she was ringing me out she was talking with other people. As if I wasn't even there. This is what led to her forgetting literally 5 seconds after talking about it. Though, I do have to give her some credit for attempting to problem solve, I just wanted to leave at that point having wanted to just run in and grab something. The employees either seem not to care about customer service or just simply don't want to be there. Obviously there is a lot more to it and more strange parts to the story but I'm trying to keep it short yet informative. Straight up! Super awkward store. Literally, go anywhere else but here. Zero chance I'll be back.
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December 2023 by starmancbell
Some of the most inflated prices I've seen since the inflation began. But I guess you need inflated prices to support the extra staff you have walking around like prison guards 10 minutes before you close yelling a count down to closing time. ?Edit to add: after writing my review I read the others... this is not new, terrible customer service and rude employees are just what you get here for the high prices you pay. Been that way for years. I'm not even sure how you do that, find that many rude people that it has been going on for years... I'll shop elsewhere. ?
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December 2023 by Vaughn P.
Great service and I like supporting those places that carry a great selection Also their rental department rivals Home Depot in many of their prices.
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November 2023 by Veg Gies
Excellent local hardware store. Come here for Rentals and knowledgeable staff!
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November 2023 by Don N.
This place is worth the extra five minutes to bypass Ace Hardware on Hwy 99. The people actually care about their customers and HAPPILY help you find things. The prices are better and they have 10X the inventory. They are far far better than Home Depot for fasteners. If you need to fix something, this is the place to go.
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September 2023 by C and T Thornburg
Can't thank Travis enough for his help today making it possible for us to finish up a very special wagon. The wagon had been modified so it needed new hardware, as well as some being lost. Not only did he find the hardware we needed so that we could be on time for the delivery at Embrace Compassion Farm(farm for children fighting cancer) he took it upon himself to pay for it and wouldn't take our payment..he said it was going for a good cause. Thank you Travis I hope your employer knows what a treasure you are. We got the wagon there, and it went immediately into use.
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August 2023 by Trey
The employees at this store is rude for no reason at all. The older lady that works at the register sometime needs a big chill pill. She angry about something every time i come in this store. I'd rather drive all the way to Home Depot then deal with crazy behavior.
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August 2023 by Matt Henzi
When I specifically ask the hardware associate to not waste a plastic bag on the ONE 85 cent part I'm buying and they force my hand and pull off a bag and write the price on it despite my protests it feels like a violation. How can you ask someone at a place of business to not do something and they force themselves on you anyway? It's so infuriating. Not to mention wasteful. Management needs to get a clue and provide a way for customers to buy a small hardware item and not involve a plastic bag. When I self-help back in hardware I take pictures of prices and write them in my phone. It's up to a customer to not steal or give the wrong price at the register, this insistence of wasteful bagging doesn't prevent a thief from stealing and it doesn't help an honest customer who is trying to not be wasteful
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August 2023 by Elizabeth S
fixed window screen very fast. was helped with my purchase to the cashier. very nice employees
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August 2023 by Leo Anisi
Kyle over at the rentals/STIHL desk is a legend. That man deserves a raise. Helped me out with my question in no time! In general this is a good store with a good selection of items
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July 2023 by Trey Ward
The employees at this store is rude for no reason at all. The older lady that works at the register sometime needs a big chill pill. She angry about something every time i come in this store. I'd rather drive all the way to Home Depot then deal with crazy behavior.
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June 2023 by Kristian Odegaard
If you’ve ever been in a pinch and are missing a bolt, this is your place. I have found bolts for Subarus, Rams, Hondas, etc. if it goes on a road car, they likely have it. Saved my butt after a brake caliper bolt walked it self out and was rubbing into the wheel. Found the exact same bolt and was good to go. Always my first stop for anything fastener related
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March 2023 by John Parmer
A lady just screamed at me from across the sales counter as I walked in and demanded me to put my bag behind the counter. I understand preventing theft, but that was uncalled for. How about cameras and/or paying attention to who is shopping instead of expecting me to trust this loud rude lady to protect my belongings. At least she could have come up to me and asked me in a regular volume voice instead of screaming it from 25 feet away. I said no thanks and walked out. I work in retail management and would never treat someone like that or tolerate it for even a second. I will also never implement this policy, it’s demeaning to your customers right at the door. Who would leave their bag with people they don’t know? It’s a lazy theft prevention tactic when done right, it’s horrendous customer service when done like this. My positive notes- Good selection of stuff here, and the older gentlemen ALWAYS has a good answer for me. For his sake and the sake of the other helpful staff I’ve experienced, I won’t give a one star. I’ve purchased almost everything I’ve needed from here for 2 years and never got attacked like that, and I’ve brought my bag in with me many times, since that’s how I like to carry things (imagine that). The prices are a little higher but it beats funding the big box.
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March 2023 by Ronald Hansen
Very helpful staff. Clean store, well organized, and great selection. The hardware department is second-to-none.
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March 2023 by C Knight
The people here are so helpful & nice. Prices are reasonable but the customer service is better than Home Depot!
