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February 2024 by Shawn Ricketts
Employees were very helpful which made the shopping experience good. Not in stock for the items I needed and I have to wait one week for it to arrive in store. BUT the employee who helped - also took the time to pull my items online and I can have it sent to my home within two days. Great experience.
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February 2024 by Shania Helmers
We went to Petco to buy some fish for our tank. First off I have 3 littles who are loud. The lady with pink hair shaved on one side that works at the fish station is super rude. She will make snarky comments to my kids. She doesn’t seem like she likes her job at all. She tells us the wrong prices of fish. Petco used to be a family friendly store but I guess not anymore. Definitely disappointed. This has happened the last 3 times we’ve gone to look at fish so no it wasn’t a bad day. Will be going somewhere new for sure..
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February 2024 by Jason Lee
This location always has what I'm looking,for its starting to look really run down
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February 2024 by Beau S.
Is there an option to give a half star? The only reason I'd give a half star is because of their good selection of animals. A majority of the employees have zero customer customer service, and they're always out of crickets, their super worms and island roaches are usually dead and they haven't had horned worms in about two years. The dude who helped me today was a jerk and I waited for about 15 minutes for 10 large crickets. New employees and management needed. * middle finger to the dude working today *
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February 2024 by Alexis R.
It was good. Always find what I need
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February 2024 by Nataliana Koval
Loved this place. First time visitor, The Cave recommended by niece and it was a wonderful experience. Love everything: food, service, space and overall vibe... regret not visiting sooner. will be back 100%
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February 2024 by sailor3366
I like it
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January 2024 by Owen Campbell
The groomers did a great job on both of our dogs, and they came out clean and fresh.
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January 2024 by J.
Always clean and tidy, convenient location next to many other useful stores. They could improve on some inventory but it is a smaller location...
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January 2024 by Daisy Zajicek
I went with 2 stars only because the supply at this petco is pretty consistent and plentiful. However, what does not work is the lack of employees and ineptitude in what “curbside pickup” means. Twice I’ve ordered my dog’s food through the app for curbside pickup at this location. While I am abled bodied, I am extremely busy, so the times I need dog food my spouse has been the one available to grab it. When my spouse is the one going to get the 40+lbs dog food we purchase, I don’t want them picking it up. They have a bad back, which is one of the things that makes curbside so great. I just found out that the order last month took so long for my spouse to pick up, they ended up to going in, waiting in line, and taking the food out themselves. This is completely unacceptable.To test if this was a one off, and give this Petco location the benefit of the doubt, I ordered again, the exact same way I did previously. I waited in the car with my spouse for nearly 15 minutes. At this point, my work break was almost completely taken up by waiting. I hit the “remind the team” button twice. No such luck.When we decided we had enough waiting we walked in to pick it up our selves. Our order hadn’t even been grabbed from the “pick up order” shelving unit. While waiting in line you could hear the overhead speakers in a robotic voice telling the employees that there were multiple curbside orders ready to go. This was definitely frustrating because now I know the system isn’t broken, the employees just cannot handle this system. My recommendation would be to monitor this store and how they’re handling operations.For everyone else reading this, save yourself a lot of time and headache by going in to the store or shipping to your home. Avoid this store until they sort out their issues.
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January 2024 by Chicken Mama
Very nice cashier
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January 2024 by Demi Cole
Tommy is an amazing cashier. They are so nice and have a very energetic personality. Even drew a cute cat for my petco donation .
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January 2024 by Tami Brewster (Mama Bear)
Petco stores are universally clean and staffed by really nice people. I don't mind going there because of that. Then there's the added bonus of random puppers. Sold!Unfortunately, I'm not "sold" on their selection and prices.Part of the problem is that there seems to be a disconnect between the types of products people like to buy for their pets and what Petco purchasers are buying. Look at dog halters for example. Once these were a new thing that some folks bought. Now a LOT of people buy them instead of collars. And because they're getting purchased more, there are more styles - and I don't mean fabric choices. Vest-style halters have become extremely popular. I only ever find the strap style at Petco though.That's just one example. Petco seems to be lacking trend watchers in the right departments.Maybe they should consider pulling in and raising up some of their front line employees who know what people are asking for.
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January 2024 by P
It's Petco.
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January 2024 by John Doe
My 10-year-old son went there tonight to purchase a fish for his tank because he was unable to describe the fish tank so the person working there they refused to sell him the fish he left there very upset how in the hell can 10-year-old accurately describe a fish tank to these people. I think that was horrible customer service. We did a lot of business with them that ends. I will never spend another dollar in one of their stores again those people are absolutely horrible. And I will make sure all of my friends and family and their families know what happens so they don’t spend money there either this happened at the fourth plain store in Vancouver Washington