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October 2024 by Jeffrey Saunders
Eugene was incredibly helpful in quickly finding the problem and fixing my iPhone within minutes. I strongly recommend him for all your cell phone repairs!
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October 2024 by Jose Mendez
Today turned out to be a good day thanks to Eddie at Phone Stop. My phone port was not charging and I brought it in and Eddie had it charging in less then 15 minutes. Thank you Phone stop for your excellent service
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October 2024 by Samuel Howard
Thank you for having some amazing service here thank very much
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September 2024 by Jhon Smith
Perfect service
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September 2024 by Laurie Kennedy
Very fast and great service. Replaced my side power button quick. Way nicer, cheaper and faster than other local shops. I 100% recommend this guy.
Fixoid quoted twice the price just for basic minimum charge plus $10 for the part. And they had to order the part so could not repair my phone immediately. This guy I walked in, he had the part. I walked out with a fixed phone 20 minutes later.
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August 2024 by Jennie Vaughn
Everybody is always so nice here and my phone always looks brand new. I love it and I highly recommend it very helpful.
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August 2024 by Oleg Medvedskiy
They had all the parts for my phone, they sold me just the parts and now my phone is working great again. These guys are awesome and prepared to help!!!
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July 2024 by Drew Osborne
Be careful trusting this guy. He lied to me because we was to lazy to look something up. It took over 24hrs for him to respond to my original message. My only concern was that they weren’t honest with me and that they thought that being lazy was an acceptable excuse.
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July 2024 by Said Aliyev
This is my first time in Phone Stop, very good prices and good service, I recommend this store!
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June 2024 by Johnny McCarthy
Best place in Vancouver to find New and used phones and accessories highly recommend come in. It will be worth it.
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June 2024 by Ashley Crouse
Very respectful and helpful. Was willing to fix my screen as a walk in shortly before close, very much appreciated!
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June 2024 by Maria Pelayo
Great customer service!! My screen was broken from the inside. They fixed it within 30min! Very fast efficient quality work!! Definitely recommend
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May 2024 by Robin Morris
My husband needed to replace his iPhone battery and PhoneStop made it easy and was very affordable. I recommend PhoneStop.
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May 2024 by Thanh Tran
Quick easy service
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May 2024 by Makala Spangler
I took my iPhone 12 Pro Max to have the back camera and flash repaired. They told me no problem and to come back within 2 hours, the price would be $190. I thought wow good price, and quick service!
When I went to pick up my phone the employee who fixed it told me everything was repaired, but when he went to check everything after repairing my phone, including the FRONT camera, the Face ID feature did not work anymore. I asked why the front camera was replaced as that was not broken. He could not explain this and told me Apple has iPhones set up to not recognize Face ID when parts are switched. I asked if this had ever happened and he said no. Weird, as they do phone repairs for business. He said he would give me a discount of $30 and charge me only $160. I paid in cash. After chatting some more he gave me back $100 more. I told him i was not upset with him but sad about the way this had happened. I left. After some googling I knew that something was not adding up.
The next day I received a call from what I presume is the employees personal phone. He told me he wanted to tell me what really happened. He told me he lied to cover up what happened because he was afraid of telling the truth. During the check over of the job the screen slipped forward and tore the wire that allows Face ID to function. He told me he would refund me the additional $60.00 out of his pocket because the shop was “already losing money” and to come in the following Monday, today, 4/29.
Today when I went in the employee who broke my phone was not there but the manager was. He told me he was aware of the situation and gave me the money back. He told me it was the employees personal money. The owner was not there and I have yet to hear from him since requesting to speak with him since this occurred on 4/25. I left my phone number to hopefully receive a call back.
They broke my phone and will not replace it. The “solution” they offered is to order a new phone and swap the insides of my phone for this one, they quoted $200 for this. I told them I will not pay them to fix THEIR mistake and furthermore have lost all trust in their abilities and business to handle my phone. They lied and attempted to deceive me. If I had not asked questions they would have charged me the full amount and let me go on my way.
I am very disappointed in how they handle business and would not recommend them to anyone. I will update if anything further happens.
