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March 2024 by Kiara Bates
Gail is extremely helpful and very nice. She made the move in so smooth, answered all our questions and took good care of us!!
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March 2024 by Calvin Wrast
Easy process, Gail in the front office was very professional and helpful
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March 2024 by Jesus Naal-Meza
Price looks good at first at $134 but quickly jumped up to $330 from in the span of 2 months for a 10x15, and we're constantly harassed and threatened with all of our stuff going to auction and cut my lock and forced me to drive across state all while struggling to pay the increase and having to move across and out of state, all the late fees added up $580, when they re-painted the units everything about 2ft in got covered with dirt and overspray and they're insurance didn't want to replace anything that got ruined, lotta baby stuff, 2 gaming computers and a dresser that is worthless now lol,If you have to find something last minute find something else.
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January 2024 by Brunn Hilde
Incredibly frustrated - I used this facility for a few months while we were preparing to sell our house. After the house sold, within three months of having rented the storage unit, I called the corporate main line (because no one ever answers the site phone) and notified them that we were emptying the unit and would be out before the next months rent (at a $30 price hike) would be due. They said great, thanks for letting us know and we emptied the unit and went on our way.I received an email when I didn't pay the next month, but when I tried to call the facility, no one answered and I left a voicemail for the manager. After receiving another email stating I was late, again I called and left a voicemail. After leaving a total of three voicemails, I finally received a call back from the manager who was very hostile. When I explained I had reached out to their 1-800 corporate number and gave them notice, the manager said that was insufficient and that she would tell corporate and see if they would be willing to waive the storage fee for the month.I didn't receive any more bills, phone calls, emails or any form of contact until today when I received a bill from a debt collector. Extremely poor customer service and communication. I do not recommend either this facility or Public Storage. do yourself a favour and use one of the other millions of storage unit places - guaranteed they will have better customer service than this one!
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December 2023 by Len Borchers
I registered and set up rental online. I received prompt confirmation and code and key worked properly.
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December 2023 by Alex
Gail helped me and did a wonderful job.
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November 2023 by Linda Alligood
Service was great
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November 2023 by Enrique J Gonzalez Mendez
Gale(or Gail? Hope I am getting right) was such a big help with everything. She was incredibly fast and even went above and beyond with helping me with how the lock worked and how to place it correctly.
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November 2023 by Unks Sorriano
Gail was extremely helpful. Great customer service overall .
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October 2023 by Joules Learns
Bathroom is always locked. Tiny dumpster is not easily accessible. Had issues with billing after our last month there. Minimal staff involvement, could be more present and helpful.
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September 2023 by Dolly
Gail is an amazing manager and she's also a United States Air Force Veteran, thank you for your service!
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September 2023 by Rachel chambers-gates
Gail was sooooo great!!! 10 stars!!!! She made the process supper easy and she was so friendly!!!! Thankyou!!
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September 2023 by jeff whitlock
The check in and rental process went exactly as described. Room was ready to go when we arrived.
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August 2023 by Danna H.
Had such a great experience coming in! Super friendly and sweet employee when I came in just now! This is the first time I rent a storage unit so I'm so very grateful she showed me and told me everything I needed to know! The deals they have online are unbeatable and the storage unit that was given to me was well-kept. I absolutely love that there is an app and how easy it is to get access to the gate through the app. Such great value!
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August 2023 by Sibonne Portillo
I have been searching to find a good place to store some home items and Public Storage came up with the highest reviews. I called and spoke with Gail. She was so patient with me and answered all my questions. I scheduled a tour the same day and when I arrived Gail was behind the counter. She was super helpful and gave a great tour to see all the unit sizes we requested to view. She was patient with all of our questions and explained the several rules they have for the storage units. Needless to say, I rented out the unit I saw today and Gail took the time to help me download the app and got me situated. I left with peace of mind and it was all thanks to Gail’s great customer service. Thank you.