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November 2023 by Heather Hilbun
We have taken our car to Ron's twice and each time they have done an awesome job of getting us back on the road. They care about their customers and are willing to help any way they can. Ron's will be the place we take our car to when we need something fixed.
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November 2023 by Jamie Walko
Exceptional customer service! Starting with their quick response and Appointment, a fully documented diagnosis, service completed quickly and the shuttle service. I highly recommend this company.
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October 2023 by Megan Eimers
I popped in here for the first time because my brake light was out. Zac quickly replaced the bulb in less than 10 minutes and sent me on my way, free of charge. He was so friendly and really helped me out! I will definitely be back for other services in the future :)Service: General repairs & maintenance
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October 2023 by Adam Walker
I have been pleased before in the past with the quality of the repairs themselves, however, their service is always poor, other than Ray. Their diagnostic seems like it is literally plugging it into one of those code readers and regurgitating back information I could have gotten myself without even popping the hood of the car. Then they come in with sweeping generalizations on what they think it is, with an estimate so high you are thinking at that rate my car is totaled. They do not honor the RepairPal estimates though it says they are a participating location. They have tried to get me to replace things I literally replaced before taking my car to the shop. They try to make the cost of the diagnostic cost enough to make you want to do the repair, then last minute the quote you already found high gets a little higher for some unknown reason. We took our 2013 Kia Optima into the shop for a timing chain replacement and front brakes and rotors and the estimated $5000-$6500 when on RepairPal it had the timing chain from $1455-$1717, and Brakes $397 from the dealerships estimate. They said the job would take 11 hours, about an hour longer than it should take to replace an engine and still you would need to calculate the labor at over $400-$500 and hour to make the estimated even close. Never going back.
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October 2023 by Danielle Reid
The men there not only argue and make things difficult. As the gentleman yelled at me. The manager was sitting behind him and did nothing. And when I said something about him not stepping in. He said he prefers them to learn on tgier own. So in his opinion it's more professional to let a Employee argue with the customer in front of other customers rather than step on and show them the correct way. But they also lied about the work they did and I watched them overcharge a senior man who said he was disabled! This place is a disgrace! NEVER come here! K&m auto in Portland will be better off for you and your cost!
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October 2023 by Adam W.
Their diagnostics are costly and done so in a way that they split them up between repairs so that you are incentivized to do the repairs. Their estimates are way high, and they keep going up at every step of the process. It starts high then after they have you on the hook for the diagnostic fee, they raise it, often multiple times. They have the RepairPal sticker in their window and are listed on the website as a participating location, but then they do not honor the quotes claiming they can't be trusted. I also looked on Kelly Blue Book and got similar estimates, as well as lower estimates through the dealership. I have had good work done there before but their whole diagnostic process and what not is a sham. Not to mention they factor in hours of labor for jobs that sometimes take minutes even for me, a youtube trained novice mechanic. Plus based off the cost of the parts it seems like they are charging hundreds of dollars an hour for the labor. I know enough not to be duped, but they pray on women or other people that don't know a lot about cars or car repairs.
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September 2023 by Sean Bussey
Was not impressed. Do not recommend taking anything to do with insurance to this shop. Adam in the front refuses to submit invoices or estimates to insurance, so you’re left doing it all yourself. Also has refused to work on a wiring system because it’s an aftermarket stereo? Take the time to find someone else, you won’t regret it.Services: Electrical repair
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September 2023 by Isaiah T.
Our Jeep wouldn't start and we were lucky to be close to Ron's Automotive.The team was quick and provided us with a very detailed report on what the issue was with our Jeep. I have never seen a service report so detailed AND with photos! They fixed the issue within a day, and caught other things that needed immediate attention! I highly recommend Ron's to anyone looking for amazing car repairs at an affordable price! Thank You Ron's Automotive, you got yourself a new customer!I & F Jacinto
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August 2023 by Debbie York
Ron's replaced the brakes and water pump on my Mazda3. All the employees I delt with were super friendly and they had my car finished in half a day. I drove away happy that I didn't have to worry about my brakes anymore and felt good about a new water pump which they also did a complete cooling system service on. However, 2 days later the coolant temp light started flashing. I thought no way! No way could I be overheating after just having the system serviced! I pulled over and called Ron's then limped my way there on a Friday afternoon. Shout out to Alan for working me right in on a busy afternoon! They found the serpentine belt had over stretched so they replaced it and had me out in no time AND no additional charge.I think Ron's is a very reputable shop. I also appreciate their shuttle service! Thanks Ron's!
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August 2023 by Kevin Reid
This company was quick to respond to my request to fix my truck suspension. I'm from out of town and had only my truck as my transportation. The entire team was professional and courteous. I was at the shop at 7am and the first thing they did was offer me coffee and water. Bathroom was clean, as was the waiting room. Thank you again!
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August 2023 by Emry LeGore
I really enjoy the diagnostic sheet they gave me post visit. It gave me a good idea of what to save for and what to prioritize. I appreciated the photos they took of my car, highlighting the issues it was having. 10/10
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August 2023 by William M.
Re: Update 2009 Honda Accord strut and sway bar replacement This is an update from my 8/10/23 entry regarding the front left strut coming loose from the upper control arm.Ron's replaced all affected parts, thoroughly checked all the work done by their Mechanic, and assessed root cause why the Mechanic forgot to tighten the bolt and replace the kotter pin. They refunded a portion of the total original bill and their District Manager and one of the owners performed a thorough inspection and test drove the car to ensure everything was working properly. They were horrified that this happened to us and apologized and are revising their internal oversight of their Technicians to make sure this never happens again.Based on their attentiveness and serious actions taken internally, my confidence in Ron's Automotive Repair has been restored and I would recommend them.
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July 2023 by C N
Great customer service, but be wary of the charges. Diagnostics were above 120.. and they charge a diagnostic for every individual issue even if the car is already there for another thing. They also charge the same labor to screw in a light bulb as they do to do more complex tasks.
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July 2023 by Lucas Den Herder
I was visiting from out of town, and my truck was making some sounds from the engine. I only had a few days before I was hitting the road again, and was worried about having troubles on the Interstate. They fit me in very quickly, ran a really detailed and descriptive diagnostic and estimate, and worked with me on my options. Just a few hours later I had my truck again operating at full health, highly recommend!
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July 2023 by Google user
I was visiting from out of town, and my truck was making some sounds from the engine. I only had a few days before I was hitting the road again, and was worried about having troubles on the Interstate. They fit me in very quickly, ran a really detailed and descriptive diagnostic and estimate, and worked with me on my options. Just a few hours later I had my truck again operating at full health, highly recommend!
