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October 2023 by Colin Moore
Using this pharmacy on a regular basis is like being in an emotionally abusive relationship. There are some good aspects, like the pharmacists being decent. But some of the other staff have the empathy and communication skills of a damp sock. And their online system is an absolute nightmare lacking the most basic features necessary. If there's any sort of delay they won't actually tell you anything is wrong. When you call in to ask why your Rx hasn't processed yet, the act like it's your fault no matter the reason and offer zero alternatives. Once they needed something from my insurance before my medication could be processed, and the person on the phone flat out refused to follow up with my insurance. I had to track down the right people to talk to, myself. It turned out the pharmacy hadn't even sent the request to the insurance in the first place. And in their online system it will just say the order couldn't be processed, giving zero indication of whether it's insurance, their stock, something from the doctor, or some other reason.There's a dozen other pharmacies in the area. Go literally anywhere else unless you want to be scolded over the phone with an old woman basically saying "What do you expect me to do about it?"
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August 2023 by arzoo barat
Every time we collect medication we queue for at least 30 mins. It is never already prepared even when I called a head so there is a further wait. They need either to be better organised or they are short staffed. They are not even apologetic- I’d be embarrassed about the poor service but they don’t seem to care.Very rude and unhelpful when answering phone, old lady on phone and in person makes you feel like a naughty school child for having accent.on my last visit the pharmacist rolled her eyes, tutted, and made me to repeat my daughter’s birthday 3 times even when I was showing her the number with my fingers she still looked at me disgusted I never felt so shame.all I wanted to get my 4 months old sick baby medication. Absolutely disgusting service, we all have bad days but wow. Will not be using this place ever again and certainly will not be recommending it to anybody.
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June 2023 by Erik Gallegos
The actual pharmacist thinks it’s ok to scream at my wife. My wife who was simply asking for an estimate on the wait time for a medication. A medication for our toddler. The reasoning was because they are short staffed on a three day weekend. My wife was first told 30 min. Then 1 hr after waiting those 30 min. Then 2 hrs after the screaming from the pharmacist. We can only deduce that the time estimates that were given were arbitrary or retaliatory. It is apparent that the pharmacist does not work well under pressure. A terrible quality for someone who has the power to provide medication. A medical professional should treat others better.
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October 2022 by mike olson
Repercussions from Covid has made all business short staffed but they have been handling it very well and continue to provide excellent service. Overall they are much better than other pharmacies that I’ve been to.
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October 2022 by Alicianna Massey
I picked up a prescription for my mom and when the woman handed me the bag I said "Thank you". She completely ignored me and as I walked away she said to the woman behind me, "Thank you for your patience". 0/10 for customer service.
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July 2022 by Beth Boling
Definitely show and act as though they are very busy and perhaps under staffed.
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January 2022 by VCT Management
My husband stopped by this pharmacy to get insulin sized needles for my IVF treatments. The lady at the desk told both him and I (when I called after they refused service to him (police officer in uniform) that we had to bring in proof that we need to inject insulin. This is crazy. They want to see each vial and will not sell the needles if it's anything except insulin. Only reason we went there today is because I work close by. No other pharmacy has ever treated us like this. Fred Myer pharmacy always prays with us to grow our family and have supported us with this journey. Safeway pharmacy belittled us and acted as though we are drug users.God forbid we were drug users and needed clean needles which is state law. This was terrible customer service, against hippa, AND illegal.We called the Department of Health and they kindly confirmed that Safeway is acting unlawful and directed us where to go to esculate this issue.Attached is the picture of one of my ivf medications that I was turned away for. It’s heartbreaking and extremely embarrassing.
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October 2021 by Robin
I so appreciate the staff here. They always have a friendly hello wether you are on your way to the dairy section or dealing with them directly. They work hard to get scripts filled quickly and are always good about answering any questions.
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December 2020 by Brittney Nelson
I love this Safeway..
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November 2020 by Becky Blackman (Becky)
I love this pharmacy!! The lady's are so kind, which goes a long way and the pharmacists know their stuff! They know me by name and ALWAYS make me feel welcome. If I could use this pharmacy forever I would. These guys are Fantastic! ?
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August 2020 by Rebecca Blackman
I love this pharmacy!! The lady's are so kind, which goes a long way and the pharmacists know their stuff! They know me by name and ALWAYS make me feel welcome. If I could use this pharmacy forever I would. These guys are Fantastic! ?
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June 2020 by Lori Vance
Friendly and helpful staff, they always take the time to answer all your questions in person or over the phone. It’s also nice to have Pharmacy staff who knows you and your family. Sometimes the wait can be long but that’s because they are giving each person individual attention.
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April 2020 by Gitana M.
Very upset with Starbucks employee named kaitlyn , I work in the healthcare industry and heard Starbucks are treating us health staff to a free tall drip coffee which is amazing and very appreciated , I came into this location hoping to purchase one drink and get mine free but instead kaitlyn looked at my Kaiser employee badge and said we don't give discounts to registration and made me pay for my drink. Not only am I registration but I am a front line worker who helps patients get checked in and directed on where to go before even seeing the doctor I am exposed more possibly then anyone , I felt very offended & like this was unprofessional so I'll never be going back even though this is my favorite and closest neighborhood Safeway...
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February 2020 by Jade R.
Scary tall man in fedora approached me in the parking lot around 10:45 pm. Threatening smile. Took off in a pink Volkswagen once I started to speed walk towards the entrance. Maybe work on some sort of parking lot security? Always sketchy characters around. Otherwise nice store, clean and organized. Great Starbucks location inside too.
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December 2019 by Meagan Dolan
I've been coming here for a few years and they are by far the BEST pharmacy. They go out of their way to make sure you are taken care of and get you exactly what you need. Sometimes they have to call doctor's offices, manufacturers, etc and that takes time. But they put in the time to make sure you get what you need.