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March 2024 by Becky Gillam
Great place Great staff!!!
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March 2024 by MyVisit MyView
Stopped in here today for some personal products. The staff was friendly, the store looked great, and well stocked.Great selection of all brands!
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February 2024 by Ana Kary Aguiar
Just writing a review because personally would like to speak to a manager about an employee there.The first time I made an order to pick up. They seem very rude. I even told her there was no need for rudeness. Then I go inside the store and she seemed annoyed!I tried to make an order today. Not sure if it is the same girl. But if it is the same girl. Her name is Pricilla she is extremely rude and it is unacceptable. I'm not going to be placing orders there. Rather go to Portland.
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February 2024 by Megan Martinez
Went into the store near the mall to see the K18 product. I have not been to this store in years and now I remember why. When I walked in there was an end cap of the K18 product , when I looked for pricing there wasn’t any pricing that is usually underneath the signs. I walked around the store and only found one other end cap. The whole time one associate with short blonde hair is doing some type of product inventory. Not once did she say hello or try and interact with me. I walked up to her said hey can I ask you a question? They Did not say hello or welcome to the just “ya” . I responded by telling the associate that I would like to know the price of the K18 oil that I did not see one at the end cap. They tell me they cannot give me pricing until they check my account . No other words were said to me . As we walk to the register they ask for my phone number than my ID. After they say ok now I can give you the price and walk around the register to where the whole display of K 18 products are. With surprise I say” oo there right there! I could have checked the price I only saw the end caps” the associate does not say one word walks to the register and reads me the price . I was honestly so over how I was being treated with just how rude and no customer service at all to me I said thank you and walked out. I understand you need to be licensed to shop there but communication or saying hello, or have you been here before? Or hey the products are actually over here with pricing . Anything except how they acted in there . I will continue to go to cosmo prof , even though they do not carry the K18 they always interact with me , say hello when I walk in and ask me if I found everything I’m looking for . Truly need to hire someone else salon centric cuz they were not it .
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September 2023 by Rene Jordan
Always sweet staff
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August 2023 by Travis Bickle
Better than grand Ave in Portland. People here actually know what they are talking about and don't hover over you making you feel like a problem.
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August 2023 by Helene Phillips
Always so helpful
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April 2023 by McKayla Ujakovich
Catherine was super helpful with color recommendations for a color correction! Her knowledge and customer service is 10/10! Thanks Catherine ?
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June 2022 by Tracy Power
Great selection, friendly staff and cute store!?
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March 2022 by Pamela G.
i went in yesterday for the first time so i didn't have an account set up. i get to the register, i give the cashier my credentials and she tells me she doesn't know how to set up a new account and that it's gonna take too long so INSTEAD she's gonna help the girl behind me. very inconsiderate given i was in line first but whatever. after 15 mins she gets done with everyone else in line, she calls someone for help to set up my new account. took another 5 minutes for her to start putting in my info in. she's tells me my info is submitted but it's going to take 15+ mins for my account to populate on the system so she's "going to just check me out on a guest account". this was such a waste of time and she left me feeling like an inconvenience. this experience made me reconsider my $200+ purchase. i've been to many other supply stores and never been treated this poorly.
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December 2021 by Mayra Gonzalez
I was just in this store with a few questions! And Katherine was just extremely rude, from the get go! I asked her about pravana color remover and she proceeded to tell me it had been discontinue for 5 years, but her attitude was rude. I then proceeded to ask anothe employee for help but she was still answering all the questions from behind the product shelf’s. I continue to have questions unfortunately the employee that was helping was not able to answer my question and suggested I asked Katherine. I went and ask her and she explained it would not be an easy process which it was ok I asked her something about the color and show her how it was faded. She rudely answered yes that’s what fantasy color due! Geez thank genious. I walked away as I was very annoyed of how she was treating me and talking to me for no reason.I said I would just go to another store and buy it She yelled “Iam sorry you’re offended or I offended you” I. Informed her she didn’t offend me she was just been very rude to me from the minute I asked her a question. She proceeded to say she “ was sorry she offended me” in her tone you could clearly tell it was not an apology. I said again I was not offended you’re just very rude for no reason. She said Iam sorry I ruined you’re Saturday as she walked away” I been comin to this store for the past 12 years and NEVER HAD A HAD SUCH A HORRIBLE COSTUMER SERVICE LIKE TODAY !
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March 2021 by J Anna
she very bad customer service.
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January 2021 by Jill W.
Beautiful store, great staff always friendly and helpful. My go to place for all of my beauty supply needs
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October 2020 by Hannah Conner
After spend $1200. In your store very interesting, the reception never said hi or thanks , she very bad customer service. Shop online better.
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October 2020 by LUC1F3R79
The staff is always nice and helpful, my daughter loves this place
