-
December 2023 by Kimberlee Alas
The staff is extremely knowledgeable, friendly and kind. They helped me out right away, knew exactly what I was looking for. A pleasant shopping experience.
-
November 2023 by Mariana
just had the worst experience at Sephora today I was just taking my time and browsing around the store this white fat scary male (fake shopper) kept staring at me and I could feel it . The way workers just creep around is actually so uncomfortable and insane . Before I even made it to the register he harassed me and told me I better pay for the concealer in my back pocket which I was going to pay for . The way he attacked me in front of the store just assuming I would steal it was stupid and pissed me off I didn’t even wanna buy it at that point but I needed it so I had no choice . I’m pretty sure it’s against policy and you’re supposed to wait till people actually walk out of the store ? but he didn’t . He didn’t want to give me his name but I’m sure reporting it to corporate because that ruined my night I will never walk into Sephora again .Train your workers better and help their judgementHe claimed that he told me because the concealer was concealed but it was in my back pocket which he could obviously see ?
-
November 2023 by Ja'Nelle S.
Went in to grab a birthday gift. The store was clean and organized, the staff were friendly, and I would go back again.
-
October 2023 by Natasha Victoria Kenyon
Devon was an absolute dream to work with! She was super patient and helpful while walking me through all the products I was interested in. She also used a skin color matching tool, and I feel way more confident about understanding my undertones and skin color in general. Educational yet fun experience. Thank you for spending so much time with me!
-
July 2023 by May Rose
Received the best help from the employees here! They were so helpful and kind. I wish this store was connected inside the mall though.
-
July 2023 by Samantha Shalduha
Today was my first time in the Vancouver location, the staff was very helpful + great at recommending some options.
-
June 2023 by Alicia
The people in this store are very helpful and I’ve gotten a lot good recommendations. I’ve found many staples here and always some awesome new products too. There’s plenty of staff, yet they are not bombarding you. They even helped me pick out a lip color the day before my wedding last year, and also recommended an awesome moisturizer for my flaky dry skin that totally saved me on my wedding day and honeymoon. Anyways, I go in here a lot and it’s always a great experience. ??
-
June 2023 by Alicia Helm
The people in this store are very helpful and I’ve gotten a lot good recommendations. I’ve found many staples here and always some awesome new products too. There’s plenty of staff, yet they are not bombarding you. They even helped me pick out a lip color the day before my wedding last year, and also recommended an awesome moisturizer for my flaky dry skin that totally saved me on my wedding day and honeymoon. Anyways, I go in here a lot and it’s always a great experience. ??
-
May 2023 by Kelly Miller
Had the best brow wax of my life with Jasmine. She's a legend. Jess helped me with finding a couple of products I needed to pick up and made a few recommendations based on questions I had. They are both magical makeup angels! Cannot say enough good things about them ✨️?
-
May 2023 by Monica Avalos
Jo is the sweetest sales associate at this location! She’s very knowledgeable and makes my visits a pleasure. Thanks Jo!
-
May 2023 by Kay K.
Good range of products, however, Can't say the same about the customer service. Apparently the online inventory never reflects what is in stock at the store, go at your own risk.
-
May 2023 by Carolina Tygart
The make up service is not recommended at all. They charged us $90 for a 40 minutes appointment. It was supposed to be $60. They charged us extra for lashes. And, it was very evident how the artist was rushing through the whole appointment. I thought it was nice because we could save money, if they charge us by minute; but they have a flat fee. Their work is really mediocre
-
May 2023 by Rashi T.
Honestly , this is a good Sephora with the staff being sweet and very helpful , I don't get the bad reviews at all. Its located in the Vancouver mall and there is an entrance from outside the mall itself . They are well stocked and organized. The staff has always helped me if I ask for suggestions and also gives good recommendations .
-
May 2023 by Against Planned Obsolescence
The make up service is not recommended at all. They charged us $90 for a 40 minutes appointment. It was supposed to be $60. They charged us extra for lashes. And, it was very evident how the artist was rushing through the whole appointment. I thought it was nice because we could save money, if they charge us by minute; but they have a flat fee. Their work is really mediocre
-
May 2023 by Ol Girl
The salon girl was sweet but she had no clue how to do brows. I should hopped outta the chair when I saw hers. No brow mapping was done and I had to remind her of all the services I got. I grew my eyebrows out for two whole months to give a full base for nothing. It was also the first time I left my home after having my baby to do something nice for myself and my eyebrows were worse when she finished. They weren't even and looked choppy when I left the store. One is longer than the other and it's tough to pencil them in. If she tried to make them even i would have been left with little brows. Im growing them out Again! The store itself and staff are nice but I'd go elsewhere for brows.
