May 2019 by Jeremy S.
I lease an office printer from this company and would not recommend them. I previously rented from another local, much bigger, well-known, printer rental company. I switched because the SOS sales person was very personal and suggested the smaller company would provide better service. They don't. There were a bunch of hidden fees that I never used to pay. (insurance, shipping on toner) I also have to write two checks each month, to separate companies, for a simple office printer rental?! (they don't do autopay) The salesperson made a lot of claims that he never followed through on print tracking technology. After months of hearing the same promises and them not being met, I stopped dealing with the sales person. The owner called, at my request, made me feel like a complainer and waste of his time and then sent a generic, less helpful suggestion of a solution to the problem. Oh and I just found out after a year, that the insurance charge is just if you don't have general liability insurance. Thanks for the heads up!? I'd choose another if I could do it over. SOS has been worse service and more headaches than the bigger guys. They have one bright spot- a friendly and attentive admin named Cherry.
