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May 2023 by Beverly Evans
I’ve lived at Truewood for 10 months. I find the employees helpful and friendly. My apartment is the perfect size for me and I love having my own washer and dryer along with loads of storage. The food here is delicious and nutritious. There are so many activities, I have a hard time deciding which ones to take part in. I have lived at other retirement communities and find Truewood the most comfortable & homey. This is truly the best move I’ve ever made.
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March 2023 by Lisa Watson
Horrible experience. I was forced to move in 2 days. The management doesn’t care except for the grievance filed. They don’t care about what the residents or staff say.I accidentally angered another resident. As a result she would file false accusations. It seems the grievance fillers have more rights than the resident. The staff sucks and so does the management especially the GM.
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August 2022 by Cheryl Davey
My family was a part of the “Bedford” community for many years until a couple of months ago.This Senior Living community was absolutely wonderful up until the latest management.This new management does not “make personal connections or create a warm and positive environment.”It use to be a place everyone could call the “whole building”a home - not just inside their apartment.Old management (s) genuinely cared about the residents, listened, embraced and honored the residents’ stories and were like family. A high level of management and a high level of compassion and kindness towards the residents in a chapter of their lives that can be hard with change and vulnerability. Bottom line there was respect.Current management- they manage with no compassion.Chef and meals are not up to par. Not many choices for elderly who may need different diets. It appeared if you did want something different or did not come to meals on time it was inconvenient for the chef. Again compassion for our elderly as they navigate issues in their later years would be nice.As for the residents. They were lovely, friendly, accepting. Our family enjoyed getting to know so many beautiful people who had so many wonderful stories to share. We wish them love and kindness.
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September 2021 by Barb Dietz
The staff and management we met were excellent. Warm, friendly and very welcoming. The grounds are nice. The price is reasonable. Our only concern is with only 1 restaurant meal choices may be limited unless the kitchen doesn’t get in a rut and serve the same thing month after month.
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August 2021 by Kenneth Wheeler
Assets and positives aplenty! Seemed to have the full array of facilities, programs, staff and history to maintain a superior lifestyle. Open question on coordination with LTC facility and didn’t visit that. Facility well kept and attractive. Architecture comes in second to Touchmark - nothing can be done about that. Impressed with COVID adapted practices. We were not disappointed in any aspect.
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July 2021 by Pamela Owens
I liked the attractive feel overall at Bedford with decor, natural light and color choices. I appreciated the time and effort the friendly representative gave me with my tour. It was nice to get a feel for dining b having a meal as part of my tour. Work out areas and game rooms were small.
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January 2021 by Kyle Anderson
Wonderful staff with an at home feel. The staff go out of their way to assist with transportation to doc appointments. Dining room food is very good. Lots of activities, apart from now with covid restrictions, but still manage limited activities. The staff is attentive to the needs and safety of the residents. My mom loves it there. 10 out of 10!
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January 2021 by Ann Olson
My husband & I lived at The Bedford for a year . We enjoyed our time & our experience in this wonderful retirement facility.We loved the mangegement , the staff & the residents. It was the perfect place for us for this last year. We always had something to do & experience. I enjoyed the pool several times a week with friends, beanbag baseball, card games & visiting with the residents.I would recommend this facility to anyone looking for enjoyable retirement living.
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January 2021 by Diane H
The Team at the Bedford could not have been any kinder or a accommodating to my parents. The beautiful gardens are flat and stunning to stroll safely around on private grounds. There is an amenity and cheerful staff and resident for every need.
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January 2021 by Donna Minden
I have been living at The Bedford for 5 years and 2 months and the experience has been wonderful!! I moved in at a rough time in my life and The Bedford is now my family. We have all stayed safe and healthy through the pandemic. Food is plentiful and having friends and staff during this time is a blessing.
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July 2020 by Aleah R Norris
The neglect my grandparents got from the very very poor “house keeping” and the terrible food. I feel bad for the old people living their retirement Here at the Bedford because they’re all getting taken advantage of with the amount of money they pay to live at this place. The bathrooms toilets and showers look like they hadn’t been clean in months with black and pink algae/mold, the thick dust out in the open in places that should have been getting wiped down and dusted hadn’t been done, not only in the bathrooms but in their kitchen /living areas. The maintenance is extremely poor and get by just walking around and not actually doing things to help make the place look good and fix what needs fixed.my question is with all the money everyone is paying to live here why isn’t the staff Johnny on the spot and why not have some actual decent food? I’m extremely upset with this place and how they’ve treated my family here.
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July 2020 by Greg A
Very disappointed in the Bedford for the years my parents spent there. For the amount of money it costs to live there the management and staff are substandard. The rooms are supposed to be cleaned weekly, and every time I came to visit, the showers had black mold and pink scum, furniture never dusted, toilets dirty, kitchen and bathroom faucets leaked and had black slime mold on the spigots. The food being delivered to the door during isolation was always cold, and tiny portions. Management was very uncooperative with outside resources brought in to help my father, and we quickly found out that it’s all about money and not the people. The rent is outrageous for what you get there. Uncaring staff, institutional style food, and terrible housekeeping. For $4,000 a month it was awful. Would never let another family member go there again.
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June 2020 by Ken Hanes
Sheri was excellent. She provided me with all the info I needed. She was friendly, knowledgeable and patient.
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April 2020 by Janet Taylor
Definitely DO NOT COME for the food. The rooms are nice. The games are few and hugely clicky. The place is clean.
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March 2020 by Judith moreno
It seems like a very pleasant place our kid went to play for the residents
