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March 2024 by kale
Was excellent service no surprises unless you count getting more back from deposit than I though
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February 2024 by Lauren Terris
Ashley the general manager there goes above and beyond for her guests at U-Haul! If I could give 10 stars I would!! 10 out of 10 I recommend she listened to me she helped me and she made sure my needs were met !!! Thank you for everything again Ashley at U-Haul I truly can’t thank you enough.
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February 2024 by Emil Turan
Discrimination location
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February 2024 by Benjamin Van Winkle
Great customer service and friendly.
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January 2024 by Neil Paragas
Great place, good cleaning equipment to rent. Staff was very helpful and courteous.
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January 2024 by Bernard Joyaux
Gooder than da uthuz...Word.
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December 2023 by JOHN Killian
I recently used U-Haul for a moving project and had a mixed experience. The staff was incredibly friendly and helpful throughout the process, providing useful information and assistance. However, one downside was the limited parking space at the facility, which made the logistics a bit challenging. Despite the parking issue, the positive interaction with the staff significantly improved my overall impression of the service.
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December 2023 by Serhii Chornyi
everything was just easy and understandable, the staff were friendly and professionally helped me with choosing a car. The car was in excellent condition, many tips that were glued to the walls as I used it helped me understand how best to use the car. The ramp is very convenient. This was my first experience using such a machine and I am very pleased, in two days I was able to move my house
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December 2023 by Natalie Webb
Broken visors and awful service. Started out rude and ended up worseI had to get a new bank card because they continued to charge me for use even after I returned the keys to Madison. I was harassed for days saying my payment didn’t go through. Even though they had taken out multiple payments of much higher prices than agreed upon.I have always used uhaul and will never again.Literally looking at buying a truck
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December 2023 by A Dubz
Not very happy with this experience and I honestly feel like it's the websites fault which just led me to encounter an employee that didn't care. I reserved a van, I planned out my whole route, I planned where I would drop it off at the end, and the cost of it. I am moving and on a very tight budget. So when I went to pick up the van and the lady said I had to bring the van all the way back to their location, it cost me an extra 20 dollars in miles driven and gas at the end. The website should not let customers select a different drop off location if that is not allowed in your stores and I'm not sure if that would be considered false advertising but I do know that it was extremely frustrating. I'll add that the lady who I dealt with at the counter was not very compassionate either when she said in an almost threatening manner that "if I don't bring the van back to their location, there WILL BE a heafty charge". I wouldn't say she was rude exactly but kind of snobby I guess? So yeah, not a great morning. Gunna be a lot more weary of their website in the future for sure.
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December 2023 by Cam Davies
The staff are great and friendly, however the branch is severely understaffed. Ungodly slow service, be ready to wait.
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November 2023 by Olivia Hansen
I had a discrepancy with my bill after returning my rental and Ashley called me the same day to work through it. She was very courteous and understanding and completely turned the situation around for the better. I will definitely be returning for future rentals and I will use the information she taught me.
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October 2023 by Daniel Wood
Best U-Haul experience ever. Rep (Kat I think her name was) is amazing. I will always come back here for my rentals even though it's farther away. Thank you!
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September 2023 by Alison Rosenlund
Have went to uhaul 3 times and every experience was bad… getting hitch put on with an appointment if took 4 hours of sitting there Waiting. Next vehicle i was getting a hitch on made an appt i waited around the area for 1 1/2 hours and they call to say there was the wrong part in the box so they couldn’t put the hitch on. Made another appointment same time . Get there and they same my appointment time was half hour earlier. Nope. I know for a fact it was same time as last appointment. Really frustrating.
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August 2023 by Joseph Cannon
We reserved a truck for 24/7 pickup. But when we got there the app told us that we needed to pickup during operating hours. Cost me alot in transport to and from location just to not have a feature work they offer. Had to reschedule my entire move and had to pay movers for the day anyway. Thanks Uhaul.
