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March 2024 by Mark LaVallee
Horrible! I came in planning on spending about 150.00 for my wife's birthday and could not get any help! It no wonder retail is dwindling. And Ulta, don't bother responding on how this information will improve my experience in the future. There will not be a future experience.
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March 2024 by sofia
WORST STORE!!! All of the managers are CONSTANTLY accusing people of stealing it’s genuinely insane, it’s all they ever talk or care about. The atmosphere of this store is literally like the movie mean girls, not even exaggerating. I was a former employee and I could NOT take it. Everyone there is so unwelcoming and very rude, they will talk smack but never ever to your face. They will go out of their way to BULLY and borderline HARASS you. MONIQUE is genuinely horrible, so passive aggressive and fake nice. The only praise you’ll get in this store is selling their credit cards. I promise you, if you go into this store, they ARE talking about you and accusing you of stealing. Take it from first hand experience ??? don’t ever shop or work here
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February 2024 by Olga Shaposhnikova
Polite attentive staff.
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January 2024 by MyVisit MyView
This store is huge. There are brands I’ve never even heard of. The staff is very knowledgeable when you ask them a question. Very helpful too! Love that you can sample products. They have candles, lotions, body oils, make up, everything you can imagine. Staff was friendly, and the store is clean. A little overwhelming for the non-cosmetic type person. Still a great experience!
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January 2024 by Sandra M
This store is huge. There are brands I’ve never even heard of. The staff is very knowledgeable when you ask them a question. Very helpful too! Love that you can sample products. They have candles, lotions, body oils, make up, everything you can imagine. Staff was friendly, and the store is clean. A little overwhelming for the non-cosmetic type person. Still a great experience!
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January 2024 by Samuel Niall
They should figure out how to air out all the perfumes and I'd give it 5 stars.
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January 2024 by Cara
Very helpful staff, store is laid out thoughtfully. Many brands to choose from for all price points
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December 2023 by Olenka Hnatiuk
Very nice ?
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November 2023 by Arielle Harmon
Great customer service, always very helpful.
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November 2023 by Kristi Lacy
Employees make me uncomfortable
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November 2023 by Bryce Schramm
When did I go here?
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November 2023 by Annie S
Nice staff. Crowed atmosphere
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October 2023 by Aurora Silva
Just looking for skin care from one brand. I'm handicap and can not walk much more than 200ft. I had to ask an employee where the products were, telling her most stores have different areas, and she informed me there was only one area. This was a lie I had to continue walking around the store in pain, when I found another employee and informed her the first employee was wrong and again informed her about what ulta usually has in most of their stores. Again she informed me that there was only one other area where I could find this brand, again this was a lie, there was still nothing remotely close to what I was looking for. I informed both employees of what I was looking for and either one had no clue where to find it and didn't have the respect to tell me they did not have any idea of what I was talking about or where to find it. Employees ignorance can be easily overlooked when they either make it clear they don't know or find someone that does know. I didn't think I would have to tell these employees about my handicap and that I couldn't just follow them around endlessly to no avail since they have no clue where they are taking me. Please, I don't want to have to be in pain to stop by and replace something I need.
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October 2023 by Elizabeth Cole
Customer service is never going to be the same shoppingNot the same can't find friendly service a ? helloHave a nice day can I help you or Let Me Help You Find ThatWe have been in Ulta at least20 times and one time did anyIf your employees come over and ask if we needed anything we even acted like we needed something they ignored us and went the other way and continued talking to themselves.
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September 2023 by Ilovemymom 123
I got my hair done for the second time now by Harli Bales, she is very precise with her work and overall a great hair stylist, and she always tries to reassure you with your hair cut. She’s also super nice!