Umpqua Bank is a friendly and helpful business with staff members who are attentive and kind to customers. Customers often appreciate the good customer service and the staff's willingness to help, whether explaining details or assisting with account opening. However, some reviews mention issues with wait times, especially when the bank calls meetings at 4:30 PM, leaving only one teller to handle all customers at the end of the day. This can lead to long waits even when few customers are inside. Customers also note that there is sometimes no greeting upon entry, and waiting times can be frustrating despite a small number of people in the bank. Despite these concerns, the bank maintains a reputation for caring and attentive service, with some customers having long-standing, positive relationships thanks to consistent and secure banking experiences. Overall, Umpqua Bank is seen as a trusted business that values its customers and provides helpful service, though improvements in managing wait times could enhance the experience.
Recent security breach. Data transfer .can't compete with chase.
June 2024
Alesya, who helped us open the cards, was very attentive and friendly. She told us in detail and explained, and two weeks later we received our cards by mail. Thank you, your managers are always attentive and friendly during our visit.
June 2023
The workers are really helpful and nice. They greet you u when u come in.. I have only one time out of the year I been with this bank & branch that they were rude. But we fixed that... the workers will help you if they see u need help..Good customer service
