Umpqua Bank is dedicated to helping people, businesses, and communities find financial solutions that fit their needs. They prioritize treating customers like people, not numbers, and aim to provide personalized service by understanding individual goals. The bank combines the strength and expertise of a national institution with the caring and friendly service of a community bank. Customers appreciate the consistent and smooth banking experience, even through changes over the years. The staff are friendly and attentive, often keeping a close eye on accounts to ensure security and quickly resolving any issues. However, some customers note that the drive-thru hours are limited, with long wait times for simple transactions and minimal Saturday hours, which can be inconvenient. Overall, Umpqua Bank is valued for its community focus, reliable service, and commitment to its customers’ well-being.
This bank does all the bank things. I’m glad it is there
March 2025
Can't believe over 3 years post Covid, that the drive thru doesnt open until 9 and almost zero saturday hours. 5 minutes to make a simple withdrawl seems slow as well.
January 2023
Really haven’t been too pleased with unqualified, customer service hasn’t always been great and turns out I’m paying them $10. A month for my account - closed my account today
