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May 2025 by Charles Hendrick
Deposited cashiers checks and got a 10 day hold on a deposit for a job was unable to start job due to the long hold time. And lost the job.
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February 2025 by Sadiann Bailey (Sadie)
Whoever I just spoke to was not very helpful and was more worried about getting me off the phone than help me understand what was going on with my account.
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August 2024 by Chris Murphy
I had a fantastic experience setting up a business checking account for my nonprofit organization this past week. The associate who assisted me, Giselle Peterson, was fantastic. She explained everything to me thoroughly and clearly, she was incredibly friendly and sincere, and she made the who experience very enjoyable and fun. I was shocked that the process took about 90 minutes, because it flew by! That's how easy it was to talk to Giselle. I was kind of dreading getting this taken care of, but it was one of the highlights of my work week. In fact, I am considering moving my personal banking to US Bank now, just because of the service I received from Giselle. You can clearly see how much she loves and is passionate about her job, that is so rare to see nowadays. I truly hope US Bank appreciates her and takes care of her, it is difficult to find such valuable employees.
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May 2024 by Amber Terrry
DAAAAAAMN!!! Brody is cute ;p
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March 2024 by Ivan
Brody is awesome. Very helpful! Thank you.
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February 2024 by Russell Lucas
I have a US Bank mortgage, checking and HELOC account, I can never reach a branch employee by phone I always get a call center in Manila presumably. Answer your phone
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January 2024 by Jared Jensen
The drive through teller was very helpful and friendly. Saved me time and was so easy!
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November 2023 by John Baker
Not the worst location, but still a US BANK... so expect the bottom of the barrel when it comes to staffing
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November 2023 by Michelle Lange
Clean, neat, staff is knowledgeable and friendly
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October 2023 by JL
Update: they did not give me a full refund for a box I was never able to access, although the teller said that she’d request it from the manager. So they’re thieves as well. I’m sure they think the whole thing is humorous.Poorly managed. As a former employee, I am shocked at the low level of professionalism and accountability at this branch. When I was a personal banker, we bent over backwards for our customers and took ownership of the situation.I opened the largest safe deposit box last week and came in today at 4pm to add my husband, who was with me, and to place items in the box. The teller told me to have a seat and someone would be with me. We sat there for 30 mins before someone came over to tell us that they weren’t sure when they would get to us. We already waited a half an hour as we watched 5 people helped that came in after us. They had 7 people on the floor. Only one window was occupied and one personal banker was busy. That’s 5/7 people available. Absolutely unacceptable.Looking through the canned responses that this branch manager gives to its customer reviews, I don’t really expect them to try and retain my account. I will be coming in to close my empty box (because I was never able to even put anything in it) in the morning. I expect a full refund due to not being able to access my box in an acceptable timeframe.
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April 2023 by Diana Gift
Called to make an international wire transfer over the phone due to being out of the country, the branch manager informed me that I had to call 24hr banking (I’m sure she just didn’t feel like doing it or was busy with other things). I called them and I was informed that International wire transfers are still done through the branch. I called another branch and was helped properly by another branch’s manager.
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January 2023 by David Lyons
Slowest bank I've ever been to, stood in line 10 minutes and it took another 5 minutes to get my money. Use the ATM and save yourself the hassle.
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November 2022 by Molly McClure
They are happy to take your check, put a hold on it, deny check clearance against it, put you on hold, cut you off. Then transfer to Branch manager Tina Nguyen who wants “Customer service” to help explain why. Terrible fiduciary and professionalism, beware.
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November 2022 by Chen Yee
Great service! And they are even great for customers who use other than black or dark blue pen!
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November 2022 by Robert Donahue
My favorite branch to visit. Very friendly staff.
