U.S. Bank Branch offers a generally positive customer experience, with friendly and knowledgeable staff who provide excellent service. The Fischer's Landing branch, in particular, is praised for having multiple employees with the ability to handle complex transactions like medallion notary services, as well as for providing a comfortable environment with amenities like a coffee maker. Customers appreciate the patience and care shown by the staff, especially in dealing with elderly or less tech-savvy individuals. One customer specifically commends an employee named Tyler for his exceptional customer service, noting that he took the time to explain things thoroughly and made the account opening process a pleasant experience. However, there is one concerning incident reported, where an employee at a different location insisted on collecting sensitive personal information, like a social security number, despite the customer's objections and lack of such a requirement at other branches. This employee was described as becoming overzealous when the customer refused to provide the information. Overall, the U.S. Bank Branch appears to offer a generally positive banking experience, with friendly and competent staff, though customers should be cautious about any requests for personal information that seem unnecessary or inconsistent with the bank's standard practices.
Always great in branch service, and even calling in with a question i always find them delightful.
February 2023
I had the best customer service here. So, great me and my husband are going here for any transaction or need. Most all the US banks I have been to are great except the on Mill Plain but I think that was just a mess up on the guys part since he didn't know how to use a printer. This one lady was so nice and technology savvy.
June 2021
Drive up is open during construction. 2 stars cause they haven't updated this on Google... Misinformation