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January 2026 by Amber Brody
Nice people good customer service. They got me in an out quickly
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December 2025 by Sir Mashington
Rude and disrespectful staff. Pushy pushy aggressive upsell nonsense. Not listening, talking over me. Employee looked like he just woke up two minutes ago.
Told me I have an attitude because I didn't want to shake his hand.
No contact information for a supervisor, don't know when supervisor will be available to speak to a customer.
Unprofessional and disgusting at best, par for the course for Comcast. They sure live up to their name!
Edit, I was told a supervisor is not available and they would call me. The employee lied to my face, never received a call.
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December 2025 by Elijah Bivens
Scammed my family’s phone plan, some worker or hacker opened 9 lines under my mom and charged her over 700$ in phone services….. repeatedly asked for my ssn aswell, no reason to ask if we are doing month to month cash with no financing, absolute disgusting customer service as well want able to transfer older number too.. DO NOT RECOMMEND unless you want to lose lots of money and get hacked would give 0 stars if possible
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November 2025 by David Struss
Fast and helpful.
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November 2025 by morad khaled
Extremely disappointing experience with this store.
I placed an order for a specific device and was given a confirmed delivery date—not once, but multiple times. Every time I followed up, I received a new promise with no real action behind it. I’ve been waiting for over a month, and eventually discovered that the shipment was never even sent out.
They even gave me an Apple Watch as compensation for the first delay, yet the exact same issue happened again with zero improvement.
The lack of communication, transparency, and accountability is unacceptable.
Every visit and every call felt like wasted time with no real solutions.
I do NOT recommend this store for any device orders or anything that involves promised delivery dates. If upper management is reading this, I hope this issue is taken seriously because this was one of the most frustrating experiences I’ve had.
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October 2025 by Tiffany Smith
I went to the Xfinity store yesterday to ask about adding a phone to my plan and worked with Joelle, who was quick to greet me and ready to help. In addition to answering my phone questions, she managed to lower my cable bill, suggested I take home a new modem to improve my Wi-Fi, and even set me up with a new phone plan that completely eliminated my separate cell phone bill—all by bundling my services with Xfinity.
I can’t say enough about how patient and understanding she was. It was such a delight to work with her, and I truly appreciate the time she took to make sure everything was right for me. It was so much easier being able to talk to a real person and get everything handled in one visit. I left feeling happy and relieved, which has never happened after a phone call with customer service!
Thank you, Joelle—you were awesome! I’ll definitely be visiting the store from now on.
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October 2025 by Joe John
First of all I’m having a trouble about my wifi and
I called the costumer service and they don’t know what they doing !
So I decided to go to Comcast store and I had a great experience with Goo, the cashier. He was very knowledgeable and made things Easy!. He’s confident in what he’s doing and provides excellent service!”👍🏻👍🏻
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October 2025 by peling ku
Have to find right customer service
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September 2025 by Jason Franklin
I had a great experience returning my Xfinity equipment thanks to Eric. He was extremely helpful, professional, and made the process quick and easy. He explained everything clearly, answered my questions with patience, and went above and beyond to make sure I was taken care of. Excellent customer service—I really appreciate the help!
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August 2025 by Jeff Kwolek
Went into the store to deal directly with a sales rep over increasing monthly fees and was hoping to find a new package. The sales rep pitched a new promo plan that included a ipad which would of been less than what we paying for the SAME SERVICE..no reduction in service tier across the board. After returning home, it was discovered by my wife that there indeed a reduction in service. The sales rep strait up lied to my face!
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August 2025 by Queena Buckman
If i could give it a 0 because this was one of the worst customer service experiences I’ve ever had. From Thursday at 5:00 PM until Friday at 6:00 PM, I had no working service—a full 25 hours—while trying to activate and port over two lines.
I was repeatedly transferred, given wrong numbers (even by reps), and stuck in endless loops with the automated system. Every step required a new call, and every person passed me off to someone else. The store told me they couldn’t help because their system was down—and even if it wasn’t, they no longer had the ability to provide port-out PINs (which no one had mentioned before).
I found out—only after the fact—that I was still under contract, which blocked my move to AT&T. By then, my service was already disconnected, so I couldn’t even receive the PIN. Customer service had closed for the night, so I was stuck.
I woke up early Friday, spent hours on the phone again, sat in a parking lot in tears after being sent in circles, and missed important time with family because I needed my phone for work and caregiving. Eventually I had to three-way call with my husband just to get one of the lines activated and the PIN sent to him. Then I had to repeat the entire painful process to activate my daughter’s line.
It took over 25 hours to get two lines working. I lost work time, burned a full day, and was left completely unsupported during a critical time. Every rep just passed the buck. No one took ownership. It was an exhausting, disorganized mess—and unacceptable from a major provider.
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July 2025 by Brent Wise
If I could give a negative star I would. This is not because of this store but rather Xfinity and I am out of Vancouver. When trying to cancel the service they try and tell me that they are not able to cancel my service for the selected date then I say well when can you cancel my service and magically the date that I originally stated now works. Then they end up canceling it on the wrong date anyway because they are more focused on trying to sell me a product then listening to the customer and what they ask. To top it off, the service goes out at least two times a week for several hours. I will never ever go to a place that requires me to have Xfinity Internet. All around trash WiFi service, trash customer service, And if you’re trying to talk to a person to get help, good luck because they will only let you do the chats.
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July 2025 by S M
Found out the guy helping us at the store opened TWO internet service accounts without my knowledge, both my husband and I have been getting charged. It has been a nightmare dealing with Xfinity's customer service and trying to get this second fraudulent account closed and getting a refund. If you have another option, don't do Xfinity.
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July 2025 by jennifer cranmore
I had such a pleasure being helped by Eric. WOW! Great customer service, down to earth, personable, knowledgeable, explained everything step by step. He made an effort and went out of his way to help me. We need more of Eric….. we really do! Thank
You Eric for such a good experience🤎🤎 #NATIVEPRIDE
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July 2025 by pacnwgrl
I will never ever use Xfinity. Besides the outright trauma of having my mother die due to a house fire, trying to contact ANY human at this company to discuss her service and the bill when absolutely NOTHING remains as a resource to use, only adds insult to injury and trauma to trauma. The fact that you cannot get out of the loop of the automated service and talk to a human being is torturous at best. I will never, ever recommend nor use Xfinity for this reason alone. This is horrific.
