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December 2023 by H.B. G.
Just as I predicted, Comcast/Infinity had a major security breach. They sent customers an email. Under the heading "What we are doing" they wrote, "we are asking you to change the password on your account." That's it! Face it, your information is NOT safe with them....and they could not care less (read my review below.) If Comcast wasn't a monopoly in our area, I'd switch in a heartbeat. What an abysmal, soulless company they are.
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December 2023 by Paul Allen
Excellent experience at this location!We just moved here to Vancouver & had equipment to return & upgrade from our previous home about 4½ hours drive north of Vancouver. All the Xfinity stores in our old area seemed like it was a bother to deal with any questions.At this location, everything was a breeze & very Courteous team members helping out! I am terrible with names, but I do remember that the gentleman helping me, was extremely helpful & training another new employee at the same time. I ended up leaving with everything taken care of & we will be saving almost Half of what we used to pay every month! Best Experience!
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December 2023 by C C
A little bit of a wait but my person who helped me was extremely good. I was very impressed.
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December 2023 by David
Austin was fantastic.Didn't have a line, and was helped immediately. Even when it's been busy, they are good about taking care of you.
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November 2023 by sean bullock
Comcast has the monopoly on internet and won't help you because they have absolutely zero customer service. Manager of this store is not friendly, does not care about the customer. It's either these are the prices and that's it.When you ask to talk to his manager he suggests the 1800 number where you get nobody that will actually help you.I have been a customer with Comcast since 2007 and that does not matter to this company. I will be canceling my service as soon as I find a decent internet service that actually cares about their customers. This review won't matter either because of their horrible customer service.
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November 2023 by Elizabeth Cole
It took 4 hours and I didn't get My phone problemtaken care ofThey said it was, but it wasn'tThe salesman sent me homeSaid phone will be mailed to my house next day first said I could pick it up that was a lieThen Mail it didn't come didn'tCalled the nexted day theyTransfer everywhere then young man came on said that he didn't get the the deductible yesterday which was not true because the young man got it from me and gave me my code. Then he put me on hold and gave me the number little thing to put in my number again and then they hung up on me after an hour and a half there. So a total of 6 and 1/2 hours and nothing solved. No one called me back to apologize and I'm writing this the next day. No one's called. No one said anything and no response from a manager. Anything been a customer with them for over 15 years out here and in California for over 10 years so seems it customer service and customer satisfaction does not matter with Comcast. That's what they used to be before they turned into Xfinity
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November 2023 by Boyd A.
Xfinity/Comcast has officially surpassed DirectTV in the worst customer service available in the telecom space. Dear xfinity, if you have customers with multiple accounts why do you make it impossible to get the correct service requested at the correct address. I mean what the actual f*%k??????? Call or use an app, even go to a store to request a service call at one address, have the employees confirm the service address and time. Then wait for the arrival window only to receive a call that they showed up across town at NOT the requested service address and they must close your request. ABSOFUCKINGLUTELY RIDICULOUS!!!! Multiple times a year this happens from this store. Nobody cares, nobody listens to the complaints and not once in over 14 years has this ever been addressed. Salutations Fuggers!!
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October 2023 by Stina
They were very helpful, NO wait time!My adult man child had dropped his phone one too many times and messed the screen up & needed a new phone. He was able to get an affordable phone, and the techs helped him get it set up with his old data.
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October 2023 by Donald Tiernan
Signed up for internet service today and got a new account. I Had problems reconfiguring the app for the new account. Paul took extra time to sort out the problem for me. Super helpful!
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October 2023 by Sam C.
Xfinity phone service is terrible. We are trying to switch to a different provider but it cannot be completed because they have one of my phones locked. It seems as though they are holding it hostage. We have been working on this for over a week. We are switching carriers because of inferior service, bad customer service, internet that lags after you reach an unreasonable amount of usage, with unlimited service. If anybody asks, I'll tell them to use any other service but Xfinity. Really they don't deserve a single star.
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September 2023 by Andrew Lagravinese
Friendly service and relatively quick. They were able to solve my DVR problem a lot faster than waiting for the idiot chat bot to figure out that I really was talking to it.
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September 2023 by Lexi R.
Absolute garbage service, employees are unhelpful and are only looking to make their company more money. We “upgraded” our service only to receive worse streaming and download/upload speed and after complaining about the issue, they said we needed another new box which the representative said would be at no cost- only to receive a large charge the next month. Our family will be going with another internet service provider and I recommend anyone who wants good service and better internet speed/connection to go with another provider as well.
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September 2023 by Laura Forzan
Always have to wait more than 30 to 40 min. And something you do get out unhappy. You are the costumer,and they always right even if they are wrong. From 10 to 1 I will give 4 costumer service. Place is clean I have to admit that. But costumer service ? ? ?
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September 2023 by Jackie H
Stay away! The jerk at this store didn't want to trouble shoot at all, and only wanted to sell me a new phone. He must get a commission. I explained my phone worked fine before switching to Xfinity a couple weeks before, which was a big mistake. My texting and internet worked fine, but I couldn't make or receive calls without turning on wifi calling. He changed out the SIM card and said it still didn't work and I needed a new phone. I refused to buy a new phone and went home and called Xfinity technical support. Luckily I have a landline. That is when I learned the jerk in the store INSTALLED A DUMMY SIM CARD just so he could say it didn't work and I needed a new phone. It wasn't registered to a phone at all, and after he switched it out, my phone didn't work at all. As it turns out, a new phone wouldn't have done anything anyway, as it is an issue with my phone number being "lost" somewhere. I have been trying to switch back to Verizon, but they cant get my phone number back. Seriously? It is apparently hung up somewhere, and nobody can retrieve it. I have had this phone number for decades, and notifying everyone to change it is going to be a nightmare. If you don't want to spend multiple days in a phone center store while someone tries to switch your phone back from Xfinity, after they screwed up your phone, then DON'T switch to these jerks. I had no problem with my phone before, but Xfinity convinced me I could get a much better deal by switching to them. It has been nothing but a nightmare, and it's not over yet.
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September 2023 by Tommy
Andy and Devyn solved our problem in under two minutes! Our kitten decided to eat our gateway power cable. So last minute before they closed Andy gave us a cable to replace the broken one along with a backup just in case.That night we realized the gateway itself wasn't powering on so we went back the next morning. Devyn got us in and out with a new gateway in no time. It was quick and painless to have our problem solved thanks so much you guys!
