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February 2024 by Jeremy Hoban
Worst Chase Bank I've ever dealt with, and they all are absolutely horrible. They used to exchange money for coins... Then they said only members. Lately, I would cash checks from their own Chase members... Now they want 2 forms of ID and charge to cash their own checks. Feels like they are just taking advantage of the unfortunate Islanders.
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August 2023 by Ryan Hutchinson
Never answer the phone.
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August 2023 by Julie Shannon
Great notary services!
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May 2021 by Rae F.
I tried to call this branch for information on opening a business checking account. It took several rings for someone to pick up, and when they did the person I spoke to did not seem like he wanted to talk to me. He kept telling me to look into their business checking account options online or to download the app, and at one point told me that he was being "intentionally vague" in response to my questions. I was considering switching to Chase from BOA so that I could get in-person service on Vashon, but I guess I'm not going to do that. Btw Chase, I had a $26k opening deposit to make. Your loss. (Cue Pretty Woman shopping meme).
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October 2020 by Shane E.
The employees on Vashon are nice and as helpful as they can be - unfortunately Chase is a horrible business and they do not take care of their customers. I reluctantly opened an account for business banking, but I've had nothing but problems and will be closing this account immediately. Taking several family members with Chase accounts with me. If I could leave 0 stars I would.
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April 2019 by Westley Alan
Right as I walked in I was pleasantly treated by Jennifer and the rest of the courteous staff. I didn't wait but a few moments before sitting down with Jennifer, who made the process of opening my checking account a breeze. While Karen the private banker was more than happy to book me in to help me out with some investment accounts.
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March 2018 by Jon R.
This branch has a helpful staff but doesn't offer the same financial services as branches off island. The Chase branch on Mile Hill Rd in Port Orchard is the place to go for services such as a Medallion Guarantee Signature.
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September 2017 by Jules H.
Awful service at the drive-through window. Took way too much time just to cash a check.
