-
July 2023 by Merre W.
Weird ways of banking customer service. Mis-direction, incomplete information provided, and promised procedures unfulfilled. When a docu-sign signature card for a new account failed to be emailed as promised, BB Bankers defaulted to insisting that was not promised, and that the husband (in WW) was in possession of a physical signature card that had been provided him for me (wife) to sign. Hard to believe, since I'm living in another state currently. Banker repeatedly insisted that they were waiting on me to physically sign and return signature card to the bank; despite me telling them multiple times in the phone conversation, that I was NOT located in WA, and I was in Santa fe NM. They could definitely improve their listening skills, and admit that they dropped the ball in this case.
-
February 2023 by Kevin H.
I have an account with Baker Boyer Bank. I work for a non-profit foundation. The foundation sends me a monthly salary. The foundation sent my salary at the beginning of January. I never received it. I called Baker Boyer on two separate occasions inquiring about the missing deposit. The bank spoke with their "backoffice" and told me on both occasions that they had not received any money transfer. So, I called Baker Boyer's recipient bank, Pacific Coast Bankers bank, and asked if they knew about the transfer. Pacific Coasts Bankers bank informed me that they could see the transfer in their database and that Baker Boyer bank had rejected the transfer. They further informed me that Baker Boyer did not finish the "two-step" rejection process - Baker Boyer rejected the transfer and sent it back to Pacific Coast Bankers bank but did not complete the "second stage of the two-step process" by declaring that the transfer should be sent back to the originating bank. So, It was stuck in Pacific Coast Bankers bank.I called Baker Boyer and told them that I knew they were lying because I had received information from Pacific Coast Bankers Bank. At this point, Baker Boyer acknowledged that they had rejected the transaction on January 12th (this is approximately 2 weeks after they first lied to me). I confronted them and asked why they had lied on two separate occasions and told them they needed to fix the issue. Baker Boyer told me they could not give me any more information and told me I had to deal with Pacific Coast Bankers bank. So, I called Pacific Coast Bankers Bank again, at which point they told me a completely different story which was that they had "no record of the transaction." I was in shock.I called Baker Boyer bank again, and they also now told a new story that they had "not received any transaction and would not provide any more information." Baker Boyer bank has restricted all of my funds. I have no access to money for my expenses.I am completely appalled by this situation. Baker Boyer has literally lied to me three different times and told me three different versions of events. They have stolen my funds - I have bills to pay just like anyone else. This bank operates like a criminal institution. Baker Boyer will treat you with disrespect and confiscate your funds. Beware!I have reported Baker Boyer to the: Consumer Finacial Protection Bureau (CFPB) - (855) 411-2372Office of the Comptroller of the Currency (OCC) - (202) 649-6800Washington State Attorney General - 1 800 551 4636FBI 1-844-USA-GOV1If you have issues with Baker Boyer report the bank to the above agencies.
-
March 2022 by Ashley Brownsfield
I adore this bank. They are locally owned, connected to the region, and go above-and-beyond for their customers.
-
May 2019 by Quinn F.
Dealing with Baker Boyer has been a complete headache. They had the nerve to charge me for a replacement debit card after my wallet was stolen. Their online baking system is not user friendly at all. I am incredibly happy to be switching from this awful bank. I was opted in to paper statements, and then charged a recurring fee for the statements that I never asked for in the first place. Watch your accounts closely as they won't alert you or explain any of the fees they charge. If there was no other bank available to you I would recommend you go get a piggy bank and avoid this mess of a bank.
-
May 2018 by Michael Mettler
Simply the best bankers in the valley. This team goes above and beyond each and every time you interact with them. Also, Michelle Conner rocks!
-
March 2018 by TKCPA Walla Walla
We love this locally owned and operated bank. Great people, great service. If you are looking for a people-focused bank, be sure to give them a visit.
-
December 2017 by melanie jaques
The review below was not posted by me. Please note.
-
November 2017 by Dila Mshvdobisa
Good bank. Nice people. Be careful going through the drive through. It's narrow.
-
November 2016 by Mariah Sprague
I love Baker Boyer! Friendly staff always willing to help.
-
July 2016 by Anthony Stubbe
Very friendly people
