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May 2023 by Rich Fesler
Will now be banking elsewhere, after being a customer over 20 years, and gradually experiencing their customer service dwindle
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November 2022 by Justin Guenther
Terrible banking application process
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August 2022 by Steven Runyan
I've always had a good experience with this bank. But Idon't like the new fee to keep a checking account open.
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June 2022 by Amy Jones
Employees are very kind and helpful. Not only they take the time to thoroughly fix your problem but go out of their way to educate you on building your credit. Banking with them for 6yrs now with no regrets ?
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December 2021 by Alicia Elder
Awful bank practices from collections to “service fees” to overdraft charges. Don’t bank here!!!!!! Don’t believe me just google- Banner Bank Multiple Return Fees on One Item Class Action
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September 2020 by Sharon Lee
Hello….I started to take part in your survey and quickly realized it did not suit a Canadian, who is a US property owner utilizing the branch in Point Roberts. Believe me when I say the Banner Bank is excellent for us in our unique situation. We are able to pay our US related household bills on-line and take advantage of the Banner Bank MasterCard. All of which work very well for us. Our only downfall – and there is just one – is not being able to transfer US funds electronically from our RBC bank to Banner. We have to physically make a trip to the bank to deposit currency directly. And this is very hard at this time of the COVID crisis. We do mail US bank drafts (pony express would be faster) to a very trusted employee (Holly) to the Point Roberts bank location to make the deposit for us. Trust this information is of some service to the bank and perhaps this will change for the better in the near future. Best regards, Bob/Sharon Lee, Point Roberts and in Canada Coquitlam, BC
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May 2020 by Kevin Hawman
I really appreciate the fraud center. But when they ask me to call immediately and then I am on wait for 45 minutes that just doesn't work. I was charged a lot of money but I had no idea what was going on because I couldn't ever talk to a person. I understand times are very tough right now and difficult for everyone. But some people are still working and don't have time to waste 45 minutes of their day when they still have to work.
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May 2020 by Jay Bjorn
Updated review. At first I thought that the bank gave all the small business covid -19 stimulus money to large companies. Banner just did what all the other banks were doing. Looks like they were able to get my small business approved. 5 stars to this bank. Thanks Banner for doing what is right!
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April 2020 by Joanne
POOR!!!! customer service especially "VANESSA RUIZ"is the WORST ONE from the Mortgage Lending Home Loans department she has a horrible and terrible rude attitude they need to get rid of her and get someone BETTER she's very unprofessional always on her personal cell phone
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January 2020 by Bonnie Stahl
Your website says you own at 8am but that's not right don't appreciate wasting my time getting here early
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March 2018 by Robb Lincoln
Great bank. Their online app is top notch and their customer service is exemplary.
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March 2018 by TomDawg Fishing&Football
THEY ARE HORRIBLE.... DIANA IS THE WORST!!
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March 2018 by Sarah Burnett
Good people
