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December 2023 by Jim Western
Just making a deposit.
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August 2023 by TheShockLoad
Good bank, good service. I dont know why people complain. When its busy anywhere you have wait.
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January 2023 by Ryland Hopkins
The most friendly and informative bank I have been to. Our banker Tiarella was amazing and I am so glad that I was met with such help with my switch to Chase!
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December 2022 by Grant Dahl
Had a easy time setting up my account at Chase bank thank you to the ladies at this location thank you Tiarella and I believe her name was Jessica. Thank you for your help.
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July 2022 by Steve Cross
worst customer service ever. tried calling, just to talk to a person, impossible. thinking of changing banks
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March 2022 by Reuben and Jamie
I just got help there and the people are very nice I like this branch of Chase Bank
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November 2021 by Gavin Hill
Would be a higher star if there wasn't terrible customer service by one certain representative who's just completely rude
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October 2020 by Optivita llc
Absolutely the worst customer service and treatment I have ever received at any bank.
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April 2020 by Mike Zhen
This review does not directly refer to this particular bank, but the general company.I had initially went to chase as I used to travel a bit more, and it was more convenient. Since then, I have found them to be terrible. They gouge their customers upon opportunity, they have fees for their fees, their customer support is a joke in soooo many ways.Do yourself a favor, go somewhere else. I would choose to have no bank, then to be robbed by this hellish corporation.
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March 2020 by Sharon C.
Twice in the last six weeks, I have made a deposit in this branch and Chase has put an extended hold on the check of the maximum legal duration of 9 days. Other local banks hold deposits for a maximum of 3 days. I asked the branch manager to release the funds earlier. He attempted to release the funds, but was overruled by Corporate. I called Corporate and explained to them that the payment check had cleared the bank one day after I deposited it, but they still refused to release the funds. If you want your deposits released in a timely fashion use a local bank. I imagine Chase is playing the "float" at the expense of it's long term customers.
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December 2019 by Paul Ocker
Drove 1/2 hour to get to the Walla Walla branch to exchange savings bonds, they asked me to wait, waited 1/2 hour, overhead them say 4 times it was going to take a while and they did not know how to do it, lobby was empty most of the time, they asked me to come back later
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September 2019 by John S.
This is the second time being in the Chase branch. This time there were exactly 3 tellers and a dozen customers. My daughter and I waited for over 15 minutes only to be told there wasn't a personal banker available until next week. We called the other branch but no one answered the phone? The Manager needs fired for allowing this. Pulling money and going to a local bank is the way to go.
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September 2018 by James Baker
Great service. Best bank availability.
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July 2017 by Sandi Lucas
I use my account for business purposes. Living out of state but working for a Seattle client, normally deposits are made in cash at a Seattle branch without any problem. This is been our modus operendi for the past 20 years. However, since my client was in Walla Walla and needed to make a deposit in cash for me, she went to this branch where they REFUSED to accept cash or a debit card deposit. She was told she would have to go down the street somewhere to purchase a money order to be able to deposit money into my account since she herself was not an account holder with Chase. Needless to say, after having this account open for the past 20-plus years, way before Chase took over, I am going to close my accounts with them and move to another bank where I expect to find less ineptitude and better service.
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December 2016 by Jennifer Gonzalez
Worst banking...please don't open an account with chase. A good bank is supposed to give your options and provide you with information so such things don't happen again in the future. They simply don't care and are rude.
