November 2022 by Kelsey Zuppan
Unprofessional, inexperienced, dishonest, would not own up to his own mistakes and limitations, did poor quality work, and damaged my car beyond his own ability to repair it while doing work on my car. Either incapable of or just chooses not to do good quality work. The price is right, but you have to pay cash unless you want to pay an extra 4% for a credit card fee. I let him do the repairs I needed on my vehicle (front bearing, tie rods, alignment), he created 2 problems in the process and I later found the work he did was not done well. One problem he told me about (the ABS light came on during the repairs) but he couldn't tell me why, told me the car was safe to drive, the other problem I discovered 2 minutes down the road when the car started making a new and terrible sound, it quickly got worse and worse, a terrible grinding sound as I pulled into a parking lot and turned around. He said he could take another look at it, I took it straight back, he kept it over the weekend, said he fixed it, dropped it off at my work for me the next week, still couldn't explain why the ABS light was on. Took the car to Les Schwab, the lifted the car and immediately saw the damage done in the area he had been working on around the ABS sensor, it was even obvious to my own eye that the right side was damaged and not like the left. Les Schwab also pointed out he had not greased the tie rods when he replaced them, JCM claimed they came pre-greased, Les Schwab agreed but shared the outer tie rods need additional grease because they don't have boots over them like the inner tie rods. JCM does not appear experienced enough to know these things or simply doesn't care about doing things the best way. Les Schwab also checked the alignment after JCM's alignment job, it was off. When I brought up these discrepancies to JCM he wouldn't own up to it and played dumb. Whether he really is clueless about how to do good work or is dishonest about the work he does, this is not a business to be trusted. I was hoping to help out a small business and spread the word about an little up and coming mechanic, but he has not proven himself worthy to be running a business like this. Unprofessional, inexperienced, dishonest, will not own up to his mistakes and limitations, does poor quality work, and damaged my car beyond his own ability to repair it while doing work on my car.
