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January 2024 by Lisa Kern
We had a wonderful experience with Walla Walla Toyota. When we could not find the vehicle we wanted in Boise Idaho after months of searching, we were delighted to work with Laura Orozco in Sales and Zora in Finance. They were delightful, competent, responsive, attentive and went above and beyond to get our car nailed down for us. We have chatted with many car dealerships over the past couple of years as we explored our car purchase options and consider Walla Walla Toyota the place to buy, even if we have to drive out of state to do it!
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January 2024 by Jose Sifuentes
I recently had the pleasure of purchasing a 2023 Highlander from this dealership, and I can't speak highly enough about the exceptional service I received from Laura. Her knowledge, professionalism, and genuine enthusiasm made the entire buying process enjoyable. Laura went above and beyond to ensure I found the perfect Highlander, patiently answering all my questions and guiding me through every step. Her friendly demeanor and dedication truly set her apart. If you're looking for a stress-free car-buying experience with a top-notch saleswoman, ask for Laura – you won't be disappointed!
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January 2024 by Sara Duran
Purchased my first new car, a 2023 4Runner and I do not regret my choice of dealership. I live closer to another Toyota dealership but the Walla Walla office offered better price and offered excellent service. I had one concern and was addressed within a couple of hours. Thank you to Max (salesman) and Mitch (sales manager). Will return in the future and recommend to future buyers.Purchasing my car was so stress free that I had it delivered to my front door steps.
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January 2024 by Melaku Tesfaye
Anthony Herrera (Rick) The five-star is for you!! You are a dedicated respectful and humble person. we have been negotiating via email & I didn't ask but you go out in the rain to record a video of the car that I wanted to buy more than once, so I can have more perspective, I'm so impressed . Looking forward to do business with you again!
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December 2023 by Michelle White
Steven and Brandon are the heroes of the day , possibly the century ! They both went above and beyond to help us get the car of our dreams which is a 2024 RAV4 XLe ruby red. Love it -can’t say enough good things about the vehicle or the service that I was provided. I’m very impressed with the fact that they continued to care about us after the sale and answered all our questions about the vehicle and paperwork. Thank you guys for making this happen for us!!!!
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November 2023 by Lorena Lopez
I’m super happy with this purchase. Go to Laura!! She’s the absolutely best. She made my car buying experience stress-free. I told her what I wanted and immediately showed me the one. Would definitely recommend Walla Walla Toyota to first time buyer 10/10.
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November 2023 by Oscar Graybill
My wife, April, and I walked into Walla Walla Toyota this past weekend, just planning to look at what they had to offer. We met Laura Orozco who listened to what we wanted and immediately showed us what was on the lot that might meet our needs. She was attentive, articulate, and fun to work with. The next day we returned and she helped us get a fair deal. Thank you, Laura
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October 2023 by Adrienne Jonas-Cooper
I’m very happy with my brand new ‘24 Camry Hybrid! It was not easy to find the right car for me but Kevon was keeping in touch with me throughout the process. He was able to score me a dealer trade with all the features I was dreaming of! Then John was there to help seal the deal today, he took the extra time and care to pick me up from the car rental place and even set up all the apps in my phone and car before I left. It was pretty fun to learn that the family who bought the dealership was actually the exact same family who sold me my very first car in Astoria when I was a teenager! Sometimes it’s really crazy how the stars align. Zora in finance was amazing. She really put me at ease and made the “hard part” actually fun. I was in and out of the dealership in just a couple hours too!Thanks to the whole team for a great experience!
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October 2023 by David Lutsyk
Purchased a 2023 Tacoma Off-road from these guys. Chance was a fantastic salesman and very informative every step of the way. Overall the process was very smooth. I was purchasing out of state and by the time I had come to pick up my car, they had done most of the paperwork. All I had to do was sign it and drive off. I would do business again with this establishment given the circumstances.
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October 2023 by Janell Glencross
Chris Rios made our car buying experience completely stress-free and enjoyable. We wanted a Grand Highlander Platinum, and he contacted us the moment one arrived on the lot. Chris is a relaxed, no pressure kinda guy, and we just think he's great. He went the extra mile for us, and we couldn't be happier with our new Toyota. Thanks, Chris & Zora for a great experience.
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October 2023 by Maria Alonso
Car shopping had always been something I dreaded! That completely changed yesterday when we went in to Toyota. We met with Chris Rios and honestly words cannot even explain how grateful we are for everything he did. Never felt pressured, never felt like we had to settle for something we didn't absolutely love, we literally drove away in our dream car! Thank you Chris for your work and for being so kind, we will definitely return to Toyota because of you!
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October 2023 by Caroline P.
If I could give zero stars I would. Horrible customer service! Went into Toyota today to look at the solar octane trd pro, we're Tacoma owners already so when we saw that on the lot we jumped on it. When we got there we parked and got out when a sales girl named Laura shouted fucking bitch at us. I turned and said what? And my partner said to ignore it and we went in to look for Sales guy Spencer, when we were told he wasn't working but that we could go out and check out the truck. Laura followed us into Toyota and said more explicit words, still trying to ignore her when we proceeded outside. When we were approached by Stephen and Mitch telling us we needed to leave the premises. Didn't ask for our side of the story at all. We have been loyal customers for over 6 years. As we were being told to leave Laura then follows outside on a golf cart and starts laughing extremely loud and driving past. This was unprovoked behavior. As we don't know this girl other than that she stalks some family members of mine. Very disgusted with Toyotas employees. Went back to ask for an apology because we wanted to buy the truck and of course we didn't get one. Poor new management.
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September 2023 by Jackie
I recently had the pleasure of working with Max at Walla Walla Toyota, and I must say that the experience was outstanding, even though I didn't end up making a purchase. Max went above and beyond to help me find the right car, and his dedication to customer satisfaction was truly impressive.
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September 2023 by Sierra Hentges
I never had had the pleasure of purchasing a vehicle from this dealership...because no one will get back to me. I inquired about a vehicle online and was matched with Chris. We talked for a few days, then nothing. Never actually got my questions answered. After some time I reached out to him and he had a situation and was out of the office. I am understandable and know stuff comes up. He told me a sales manager will be reaching out to work with me. Never heard from them. I don't recommend a dealership that can't treat their customers better than this. I was ready with a check and willing to travel 850+ miles and can't get a return call/text/email.
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August 2023 by Darrell Price
Purchased my 2023 4Runner.And service my 4Runner @ Walla Walla ToyotaService and sales department are Awesome and service department gives you shuttle and that shuttle guy verry friendly...Thanks to the financial department we made it happen!...Friendly faces. And professional people. I have had lots of bad experiences. And they have earned my trust. This establishment is a 10+ AAA rating..hands down
