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June 2025 by robert r
Worst internet ive ever had. Same as 8 yrs ago. everyday it goes on n off. Taking my equipment back. Ill never use them again. Worst customer service. Ur in hold forvever.
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April 2025 by Jacqueline Smith
They are always ready to help. Excellent service!
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April 2025 by Misti Kelly
Very nice and they help with almost any questions you have. Positive atmosphere.
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April 2025 by Paul Berdnikov
Got screwed over by the company after 14 years of being a loyal non-stop customer. I called and asked to cancel our internet service about half a year ago. They assured me that they canceled it then.
Now, half a year later, I realize I have been getting charged for the internet service every month since then, despite having been assured that the service was canceled.
So I called them now and asked to get those last couple payments reimbursed, but they completely refused!
How is it my fault that you can't cancel a service properly, yet still assure your customer that it has been canceled??
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February 2025 by dane628
On the internet it says it is open on Sunday, it is not, the hours are not the same
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January 2025 by Calaina
Friendly and helpful staff but very limited in what they have the ability to do. Unless you need to pay with cash, online is your best option for most things
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January 2025 by John Beamer
Excellent service excellent help
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January 2025 by Devyn Wolfe
Literally the worst internet I have ever had in my life. And I use to have satellite internet…DO NOT GIVE THEM YOUR BUSINESS.
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July 2024 by Bryan I.
Really pleased with the service and honestly I got from the employees there. Definitely felt comfortable when I walked into the store.
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July 2024 by Michelle Baldwin
First, my friend and I went into the store to get help with her new phone. First, I have no clue why anyone over the age of 50 would not walk into this well hidden, well managed, and well maintained business. Don, who helped my friend, was very knowledgeable and cordial. After spending 3 hours on 2 days, Don was able to “fix (me) up.” What a marvelous employee (you’ve ) got.”
I talked to another employee David who was willing to help me with my internet change to Spectrum. David, understanding my disability, kindly offer a technician to come help me TOMORROW.
What a wonderful experience!
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May 2024 by Cee H
Needed to return some equipment and it was easy & fast. I took maybe 10 minutes, tops. The guy was courteous. They closed the Spectrum store in my town, so I'm grateful that nearby Walla Walla still has one.
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February 2024 by Cody Berg
Easy to sign up for services, with the best deal for Internet in Walla Walla. Haven't dealt with customer service yet though as I'm a new customer, and that's what's really going to "make or break" the experience with Spectrum.
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February 2024 by Patricia Scott
Excellent service, staff, and plans. Very clean and welcoming
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February 2024 by Judy Gardner
I love the kiosk. I get in and out after a long day at work
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January 2024 by Kenny Cruiz
Awful service and are very lazy in tech support.
