-
March 2024 by Jerry C.
What a scam! I downloaded the internet ad (erase for discount) and it showed the $7.00 off. Well, we went to Walgreen's this morning after scratching the coupon and NOTHING. We may be senior citizens, but we are competent enough to realize when we are being scammed. We will be stopping both our RX's and shopping at Walgreen's, which we have done for many years. Simply tired of getting scammed.
-
February 2024 by Ty Robinson
I wanted to have my prescriptions transferred to this Walgreens because it was closer for me than the place I was going to. The lady I spoke to in person said it wouldn't be a problem and I said thank you. Later on I called Walgreens to get a refill of a very important medication. The Walgreens clerk proceeds to tell me "oh we don't have that because we can't have controlled medications transfered over. So I'm wondering why this vital piece of information wasn't told to me when I ask to have my prescriptions transfered. Why did they fail to tell me. Because of their lack of communication I ended up transferring everything back to the original place and the whole thing just ended up being one big hassle. Communication is everything. Try using it sometimes.
-
November 2023 by erin oltman
Knowledgeable, fast and friendly staff at the pharmacy! They’re always really organized, helpful and quick.
-
October 2023 by Michael
Usually a good place to shop. Today I bought some paper towels which were on sale, 3 for $4. Well I was charged regular price of $6. If something is on sale, get it right. Money is tight for people on Social security.
-
July 2023 by Megan Fauver
I got my passport photo taken here so I knew it would be done properly. It wasn’t. This delayed my passport significantly and caused me to miss my trip. I have almost $600 in rebooking fees and $160 I paid to have my passport here on time, which it would have been if all was correct. This was a known issue with an employee taking the photos incorrectly. I am beyond frustrated.
-
July 2023 by Meghan Ramos
I sent my little sister in to look for small plastic syringes for me as I am 39 weeks pregnant and collecting colostrum for my baby before she arrives. The younger blonde lady working in the pharmacy was very unpleasant to them and rudely questioned why they inquiring about one and after explaining why she continued to still be rude. I get long busy days or simply having an off day but there is no reason to be unpleasant to customers who are simply coming to you as a staff member to get answers or fulfill a request if able which is your due diligence being a staff member. Do better.& be a little more pleasant.
-
June 2023 by Tim Hall
Today I was refused service because I took my bicycle through the drive thru. My bike is the normal mode of commuting and I have been through the drive through on my bicycle numerous times over the last 3 years. Not only wad I told but the middle aged man wad also snide and offensive in look and manner. Walgreens prefers you sit in a line up of cars with your engines idling instead of a choosing a healthier and environmental alternative. So much for their marketing slogan" More joyful lives through better health" not in Walla Walla
-
May 2023 by Gigi Hickman
Just sat here for 20 minutes waiting for one piece of paper that I had ordered to print last night. This is the third time this has happened here. Multiple employees just kept walking right past me. One tried to help but he kept on going back-and-forth between the register. I ended up just walking out of the store and leaving everything else I was going to purchase on the counter. Use Staples instead.
-
February 2023 by Wanda G
I made an appointment to have a travel vaccine done and received a confirmation. Upon arrival, was told that a prescription is needed for a vaccine and was turned away. Why doesn't the website say this? It asks for other qualifying information! Don't make appointments that you cannot service--it is a waste of everyone's time, gas and effort.I then called the same store and the pharmacy rep said that there isn't a prescription required---so I asked why my daughter was turned away and THEN she came back and changed her response. This place is a disorganized mess! Do better!
-
February 2023 by Laney McCaslin
Cashier lied about Walgreens policy. They would not let me use my brother’s employee discount on my purchase. She very rudely told me I was lying and trying to steal money from company. I have always used my brother’s employee discount, considering we live together and are immediate family. Since I worked as a shift lead at Walgreens for years, I knew this policy to be true as well. I asked the cashier to call her manager up and the manager also rudely turned me away and told me the employee had to be present. When I asked when this policy came into effect, he responded “Forever ago”, rudely, and walked off. Unprofessional & False Info
-
February 2023 by Laney M
Cashier lied about Walgreens policy. They would not let me use my brother’s employee discount on my purchase. She very rudely told me I was lying and trying to steal money from company. I have always used my brother’s employee discount, considering we live together and are immediate family. Since I worked as a shift lead at Walgreens for years, I knew this policy to be true as well. I asked the cashier to call her manager up and the manager also rudely turned me away and told me the employee had to be present. When I asked when this policy came into effect, he responded “Forever ago”, rudely, and walked off. Unprofessional & False Info
-
November 2022 by Jan Alaniz
If you make an appointment for a vaccine, be ready to wait 2 hours. To check-in, you must wait behind all the 40 + poor folks waiting for their prescriptions, just to get to the front to say you are/were there on time (an hour+ before). Then you need to wait again.... Why do they have appointments available if they do not intend to even make an effort to have or administrate a schedule??? end of the day; and all that time wasted, I had to cancel as I have a JOB that requires a schedule and appointments! So badly managed and a waste of the day.
-
November 2022 by Derek Tall
Dealing with Jordan in the pharmacy tonight was a horrible experience from him complaining about the stupid people coming in close to closing was great to hear! Top it off with him refusing to help the line of people in the store, I love waiting 40 minutes for someone to ask me if they can help.
-
September 2022 by Travis Nakonieczny
The store itself is okay, but the pharmacy has gotten so bad that it’s not even funny anymore.
-
August 2022 by Keith Knight
All and all, they’ve come through. It’s clear they are understaffed, but those that are there in the trenches have helped. There are a few stand outs that are excellent staff. People need to mitigate bad experiences by doing everything that they can to make it smooth. Insurance companies as well as many medical facilities can make it a rough experience. Unfortunately, it’s the pharmacy staff bearing the brunt of angry patients.