Gesa Credit Union is praised for its helpful and professional staff across different branches. Customers express appreciation for the assistance provided by employees like Elijah Castro and Sonia, highlighting their patience, dedication, and bilingual skills. Many reviews mention great service during in-person, online, and phone interactions, with staff genuinely willing to help, especially during difficult times. However, some customers have raised concerns about the online banking system, describing it as cumbersome and not user-friendly, particularly regarding loan management. Despite these issues, many feel that Gesa Credit Union is a reliable company, with staff members like Karla V. and Christopher Ramos receiving specific commendations for their understanding and professionalism. Overall, Gesa Credit Union is seen as a supportive financial institution with dedicated employees, though improvements in online banking are desired.
