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October 2023 by Erica Estrada
Excellent work on my VW Atlas. I have always taken it to them and I am so happy with the results. Everyone is so kind and helpful every time I call, the service is done in a timely manner, and they always check in a few days later to make sure that everything is taken care of.Service: Oil change
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September 2023 by Ellen Bruex
My experience with Global Car Care is that they are unreliable, unprofessional, and lack integrity.A same-day service turned into nearly three weeks. Day after day I had to chase them down to find out the status of my vehicle since they repeatedly failed to call me with updates.I found a charge of ~$300 for a service I never authorized. Thankfully, I noticed the error and had them remove the charge, but it makes me wonder how many other unsuspecting customers they've taken advantage of.They allowed me to use one of their "courtesy cars" for one of the two weekends they had my vehicle, but their car smelled foul. To top it all off, I presented a coupon from their website at checkout, but they refused to honor it. The service advisor and the manager claimed they had never seen the coupon before and didn't know how to redeem it.Steer clear.Services: General repairs & maintenance
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September 2023 by Jessica Petter
We could not be happier with Global Car Care. They were so responsive, proactive, communicative, and kind. Their space is clean, and it even has a fabulous kids area.
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September 2023 by René Baca
The service I received at Global Car Care was exceptional and authentic! Courtney guided me, kindly and empathetically, every step of the way and made me feel secure about how everything was going to be handled. Courtney is an attentive and dedicated individual with a demonstrated knowledge and skills and the capacity to see a project through to fruition! I highly recommend Global Car Care for your car service needs! They will take care of you in a way that is authentic, cohesive and transitional!Services: Auto battery replacement
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September 2023 by Ellen Smith
My experience with Global Car Care is that they are unreliable, unprofessional, and lack integrity.A same-day service turned into nearly three weeks. Day after day I had to chase them down to find out the status of my vehicle since they repeatedly failed to call me with updates.I found a charge of ~$300 for a service I never authorized. Thankfully, I noticed the error and had them remove the charge, but it makes me wonder how many other unsuspecting customers they've taken advantage of.They allowed me to use one of their "courtesy cars" for one of the two weekends they had my vehicle, but their car smelled foul. To top it all off, I presented a coupon from their website at checkout, but they refused to honor it. The service advisor and the manager claimed they had never seen the coupon before and didn't know how to redeem it.Steer clear.Services: General repairs & maintenance
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August 2023 by Susan Wall
Global Car Care always takes great care of me and my car! This time they went above and beyond to fight with my car warranty provider to get a repair covered! I am, and will always be, a loyal GGC customer!
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August 2023 by Stephanie Orton
Extremely satisfied with my time at global car care. Courtney Provided courteous help over the phone and scheduling my appointment, Also was super sweet When I called this morning to confirm my apartment. Jeremy Peart did an extremely good job at explaining what was going on with my car, and providing comfort and satisfactory attention to my needs as a client. Tim Bentley did an amazing job on servicing my car, And now it runs better than When I had purchased the car. I couldn't be more thankful for the service I was provided at Global Car Care
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August 2023 by Reed Prater
Got the same AC service with another vehicle for a competitor in Wenatchee for close to half the price (351 vs 190) the very next day. Staff was courteous but cost outrageous. Will not do business there again. Shop around or text me me for trustworthy service in Wenatchee.
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July 2023 by Ed Quick
“We had an amazing experience with Global Car Care in Wenatchee. I was worried about a transmission fluid leak and our family reunion trip to Chelan was in jeopardy. Late on a Friday afternoon, we didn’t have much hope of getting it fixed or even looked at, but Courtney, and Dillon on the service team were incredibly helpful and made sure we felt like family. They sprang into action and turned what could have been a disaster into a great experience. These folks are the best! Thank you Courtney & Dillon.”
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July 2023 by Oskar H.
My simple repair took way too long to complete. In on Tuesday, not out until Friday at 4:30. These guys are expensive too. On par with dealer prices. I won't be going back.
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July 2023 by Amelia Bieling
Courtney, their receptionist, was so kind and helpful! I was traveling across the US when my truck I was living in started making squealing sounds. Several other places wouldn't even come out to give the sound a listen. She was up and out looking at my car in minutes, correctly diagnosed the program, and sent me to an exhaust specialist who fixed it immediately. I would highly recommend for quality service and someone who genuinely cares about their customers.
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June 2023 by Janine Bolling
The first time I took my Mercedes here I was impressed with the service, attention to detail and price (compared to the dealership). The second time, I drove from Chelan for an oil change and they ask me when I got there if I could leave my car, possibly overnight, since they were short on mechanics that day. I told them I could not and I left. I have a check engine light that keeps going on and off intermittently so I called again for an appointment and included the oil change. I called that morning to be sure they could get me in that day. When I arrived they said they could do a oil change and possibly the diagnostic but, they wouldn't be able to do anything else that day. I told them to not bother with the diagnostic in that case since I was traveling to the west side that week and would have it done there instead. When I arrived to pick up my car I discovered they had gone ahead with the diagnostic for $150. One of the issues they told me about was I needed to replace my tires since they were the "original ones". I told them they were my second set and the car has just 50,000 miles on it. The other issue has to do with something still under warranty and has to be done at the dealership or they charge me for it. So, I will have to go to the dealership for that anyway. After leaving I discovered all my service warning lights were still activated and go off every time I start the car. I also keep getting a notice that I need my 50,000 service. Seems like that should have been done when I was there for my oil change? Just disappointed since I thought I had found a good, local shop I could count on for servicing my car.
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June 2023 by Benjamin Christiansen
Went in for a simple starter replacement, got charger 1200 for a $80 part. Now the car won't stay running the day I picked it up. Ran great when dropped it off. I would not recommend this place to anyone. Way over priced and also they are damaging cars to get businessService: Engine repair
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May 2023 by Roberto Castro
I set up an appointment for the 60,000 miles check--up and had Global order the parts needed so that I could drop it off and pick it up later in the day. The car is running better and the price was not exactly low (it was lower than Sea/Tacoma area service providers). The staff at Global is professional and pleasant and this is something that was handled very well. Chapeau to the mechanics and staff that handled this "routine" work.Services: General repairs & maintenance
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May 2023 by marvin olson
When your vehicle is more than just a set of wheels and transportation. You need to trust the care and expertise. Brian and his team at Global Car Care got the job done. Thank youService: Carburetor cleaning