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December 2023 by Alex Smith
The worst curbside service I've ever seen. I went in and bought what I needed before they could bring out my order.
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December 2023 by Zach Campbell
Ordered some bolts and nuts online and they shipped me the wrong thread and told me to come in and exchange them but they are 70 miles away. Won’t even ship me the correct thread.
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November 2023 by Mary Koontz
A BIG thank you to Amber at the Customer Service Desk this morning in Wenatchee. We wanted to buy an artificial Christmas Tree. However, only the display tree was available. She helped us through the process along with getting the flocked tree into the giant bag along with another wonderful employee! Not an easy process! All smiles and happy to help. We did all end up rather “flocked.” Thank you!
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September 2023 by Jorge A Cruz
Good place for construction building supplies, however few people for personal, each department and needs more attention customer service
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September 2023 by Maria Beslac
Ordered 3 thousand dollars worth of floors. Paid for it, and day before the order is meant to be delivered, you call to say you dont have them anymore in stock and even though we ordered and paid you gave away our order. What kind of service is this? You have no idea how frustrating this is. Poor service.
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September 2023 by Gary P
Typical big box store. Well stocked overall and generally clean. Generally has most needs for any project. Staff is helpful when needed.
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September 2023 by Seth wendzel
Only because I spend so much money here
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July 2023 by Jeff Rembold
They need to train more in depth, I was charged for 223 boards when I only bought 23, had to go back to return to straighten it out. Not to mention the quality of lumber is terrible it took me 25 minutes to find 23 straight 1×3s, then when I got to my destination I cut the nylon straps holding my 2×2s and when they released half warped beyond use.......ahhh
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July 2023 by Josh Ray
Mostly good experiences with some of the many nice workers every now and then I get the grumpy one who would rather not have to tell me where to find something or the occasional suspicious worker who is convinced I'm only there to steal stuff LMAO!
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July 2023 by BeverLi Joi
Cashier didn't know where the tomato cages were and told me to go find someone to help me. I found them but they were so stuck together I couldn't pull them apart. I was going to grab a couple plants but by that time my time allowance was spent and I left empty handed. I don't go to Wenatchee often...But I'll be back. Usually it's abetter experience.
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May 2023 by Donna Irwin
I love going to these places , it's like a toy shop for adults ?. Could do with a bit more staff at the start of the working week though.
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May 2023 by Joe Brooks
At HD, sales associates approach me offering assistance....at their local competitor, they turn and walk away. Home Depot is my supplier of choice, every time.
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April 2023 by Hunter Fletcher
Don’t question your customers, especially the ones who come every single day. If I want a paint chip copied and I’m paying for it, you better get on it. Old gentlemen that was having a conversation with the CSR desk needs to check himself.
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March 2023 by Martha Emmerton
Horrible customer service. Ordered product and told will arrive in 7-10 days. Nearly a month later no calls, no follow up, no product. They REFUSED to refund or exchange for product that wasn’t arriving until AFTER it arrived. Went and purchased what was needed to continue with product elsewhere. Had to call daily & found out after the fact product arrive but no call, no follow up. Was ASSURED I could come in & get gift card vs waiting for refund to process to debit card due to delays and issues. Went into store and spent 30 min for gal to process refund then advise they don’t do exchanges or store credit, can only refund the same way purchased (debit card). So they took $500 for nearly a month for product I never received them refused to refund or even exchange when product didn’t arrive timely, and wouldn’t exchange once product finally arrived. I will NEVER trust this store with my business again. Worst customer service I have encountered in ages. Would give negative stars if option available.
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March 2023 by J Ranch
shop here A LOT and basically every hardware store A LOT.Ashly who sometimes works in returns and sometimes works in appliances area…not sure her real place but I’ll find out—is absolutely and positively having a terrible attitude every single stinking day. She is rude and lacks all customer service traits. Grumpy to the highest level. (In the case are more than one Ashley’s (common name) I’d like to be specific- blond shorter hair and has brighter colors in from time to time…maybe had purple).Rude, I’ll gladly change my review if I happen to see her with a smile and assisting anyone nicely…until then!
