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January 2024 by Devon Sementilli
So book this stay online for Jan 7th 2024 prepaid . After booking pre night stay called to ask for room 320 as room 220 on previous stay people was walking back and forth all night noisey.Walls floor thin . So I was told room 320 was possibly and request be given to staff day of stay . 220 was back up room. So 7th was paid Ended up adding the 8th holding that room with same card room not paid for 8th. Day of stay I called to check see if we could check in early girl at desk said yeah call at 12 pm we headed down at 12 we got there then same girl said oh no I cant get you in early not until 2 pm room is still dirty was late check out . She should of never said she could get us early I asked if people were in room prior night she said no that was room 320 and or 220 she said on phone no one in them. So upon arrival was shocked to hear late check out I asked for rm 320 she said 320 was booked for weeks and she said whole 3rd floor was booked there was no cars in parking lot then she said 220 room was still dirty I asked if any other rooms on second floor clean she said no come back at 2. We had to go find 2 hours worth of something to do at 2pm we came back she said nope still not no rooms including rm 220 I specificly asked for still dirty come back in little bit well at 12 minutes to 3 3 is check in time we came back she said no rooms at all available I said what 3 is check in time she not going give us a room. I said what happen to room 220 she said maid cleaned it and manage had to check it and he left she said he has other things to do other businesses he wont be back for hours . I said he knew we was coming to get room 220 and he left she said yeap. She said got room 218 only room available no cars in parking lot .I asked to talked to manager she said he be in later that day I asked if I could pay for 8th with my card she said no would have to check out check back in on 8th .Had dr appointment on 8th I asked again if pay for 8th on the night of 7th this time girl at desk said oh 7th is prepaid I said yeah I want pay for 8th different card at that point she said I will remove this card the one that prepaid room for 7th and add this one for 8th and still on 8th you will have to check out check in .In morning 8th lady checked us out on 2nd card one not used on prepaidment for 7th and then charged 2nd card for 8th . So therefore prepaid for 7th and paid twice for 8th and motel is not admitiing fault although 3 nights charged 2 nights stayed .Mess.Front desk is liers and nasty. Managers are mia .Hot tub jets are off and internet is not avialble bad experience. Oh yeah also when reserving 8th asked if they have medical discount front desk said yeah applied then in end was told girl in beginning was a lier no medical discount ever at this motel. Dont stay here go next door at comfort inn same owner but better staff ..Bad stay.
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January 2024 by Jose G.
Heated pool is freezing cold. Whirlpool hot tub is broken and pea water warm don't waste your money. Drove 3.5 hours very disappointed in the price of the room and the broken amenities.
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January 2024 by Dallas Quillen
About ~25 min outside of Leavenworth. Front desk was always welcoming. Everything was clean and the hotel itself did not have that typical musty hotel smell. Breakfast is your basic hotel breakfast but the desk cookies are excellent. Would definitely recommend and stay again.Bonus: I accidentally spilled my husband's soda on the carpet of the bedroom and had to clean it up with a damp towel. The towel only had the soda coloration afterwards, no dirt or grime got picked up with my cleaning so it seems the carpets are pretty well cleaned.
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December 2023 by Framer Pass
I am extremely frustrated and angry with my experience at this hotel. The breakfast was an absolute disaster, with pathetic options and terrible food quality. And the bed sheets? unclean! This is completely unacceptable and far below any standard of hospitality!
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December 2023 by P RANNA
Last minute trip to Leavensworth before the snows arrive and also on a Thanksgiving holiday weekend... Booked through Expedia since it was about a 20 min drive from Leavensworth. This hotel looked relatively new, with the free parking, wifi etc. Friendly staff, check in and out was a breeze. Comp breakfast was more than expected. This hotel actually looked like the photos on the website too ? Will stay here again since Wenatchee has lots of nice restaurants closeby?Five stars.Food & drinks: Free tea and coffee, breakfast too?Noteworthy details: Friendly staff, easy to access from the main road, best hotel for the price??
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December 2023 by Rachel H
Great place to stay if visiting nearby Leavenworth. Hearty breakfast options and a pool and hot tub. Very clean!
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December 2023 by J Tsang
Clean and spacious hotel with very friendly staff. Good breakfast selection. Location is a bit away from most everything but I didn't mind, a lot quieter and nothing is too far in Wenatchee.
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November 2023 by Mario Moquete
New hotel. Spacious and clean rooms. Good breakfast (American standard-type breakfast). Good location. Close to Leavenworth (where hotels with lower category will cost twice as much. It is only 20 min from Leavenworth, so good place to stay if visiting the Bavarian-style village and also a good location for visiting the Columbia valley area.
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November 2023 by Kathy H.
This is an awesome little hotel with super clean rooms and comfortable beds and tons of wonderful pillows. Each and every member of the staff from the front desk, housekeeping and breakfast room were super friendly, courteous and went out of their way to make sure your stay was beyond expectations. THANK YOU ALL FOR A WONDERFUL STAY!!Kathy H. Room 124 11/7-14Rooms: I have a very bad back and brought an inflatable camping mattress fully expecting to have to use it. I was very surprised to find that the beds were very comfortable compared to some of the more expensive hotels that I have stayed in. The cleanliness of the rooms were also, hands down, cleaner than the majority of the 3-4 star hotels I’ve stayed in.Noteworthy details: Exceptionally clean and comfortable!
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October 2023 by Chelle Tippit
I stayed on what I believe was July 2nd (a holiday weekend) at this hotel. We arrived and we were informed that our reservation was cancelled by the hotel. No one attempted to call us or reach out to us. We did not cancel our reservation it was the hotel that cancelled our reservation and when we asked why the hotel claimed the third party we booked through did not pay the credit card bill. Whatever that means.Originally we’re were charged $107 to stay at this hotel but because our reservation was cancelled and we had to rebook our stay and it was a holiday weekend the rate that day was $134.We called our credit card company and we were assured that we would be charged our original price of $107 and not the new price.Fast forward and I attempted to dispute the claim for $134 and it was denied. I know it is only a couple dollars different but this hotel will do anything to get a couple extra dollars. Do NOT stay here or confirm your reservation immediately after making it. We were not the only people this happened to.I will say the hotel itself was nice but the management was clearly not up to par.Rooms: Very nice rooms
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October 2023 by Anphisa Selten
Super clean throughout the hotel. The rooms are nice and the beds are great. The breakfast was also very nice. 10/10 will be using this hotel for future Wenatchee stays!
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October 2023 by Janel Engelhardt
Excellent! Our whole experience was exceptional! Check-in was super easy and fast. The customer service was the best I have ever had at a hotel. Every employee was so friendly and helpful. Every time we passed an employee in the hall they asked how things were going and if there was anything we needed. The whole atmosphere of the hotel is warm and inviting. The rooms are nicely furnished and really clean, the beds are super comfy. On the way to the hot tub we passed an employee in the hall, she came in a few minutes later to make sure there were towels available for us. I would recommend this hotel to anyone staying in Wenatchee.Rooms: Clean, quiet, and cozy.Food & drinks: Great breakfast, very clean and organized. The employee was super helpful and friendly.Noteworthy details: Exceptional customer service!
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September 2023 by Edson Cruz
Last summer my significant other and I went for the weekend to Chelan and stayed in Wenatchee for the night instead of driving back all the way to the coast. Our visit at the Sleep Inn in Wenatchee was awesome. I have stayed in several hotels in my lifetime, and this was one of the best stays Ive had. The whole hotel was very modern and clean. Front desk staff were kind and attentive. Most importantly our room was very clean, modern, and comfortable to stay at.Rooms: Our room was very clean, modern and comfortable. Would stay at again!
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September 2023 by Ellie J.
Very clean, looks new! Free cookies! Lol Thanks Steve who called and asked if we needed any special accommodations in our room. The room was clean and the beds we so comfortable!!! We had a great stay. We left before breakfast hours but they let us grab some breakfast items before we left in the early morning which was very kind and appreciated. Thanks so much! 10/10 would recommend
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August 2023 by Jennifer L.
I went in with pretty low expectations but these guys knocked my socks off. The service could have been a bit better but it wasn't bad enough to knock a star off and there are so many good things about this hotel that the grumpy front desk clerk doesn't even matter. First off the hotel is clean. The lobby looked great and so did our room. The elevator is smaller than I'm used to so getting our luggage cart in was a challenge. The room was spacious and they had it stocked with plenty of towels. The only complaint is that the bed was a bit uncomfortable for me. There was a small dip in middle bur it wasn't terrible. The breakfast was pretty good and there were options for every taste.
