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December 2023 by nic ruff
2 years already since we got our insert and still satisfied with the work these guys did. Installers were great to work with and extremely knowledgeable when it came to questions Ihad as well. Definitely would recommend.
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November 2023 by Jay Person
Poor communication. They do not respond to their emails. Don’t waste your time with them.
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March 2023 by K bentley
These guys were professional, helpful, and very informative with my questions. Will definitely go to them again for my next fireplace
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March 2023 by Carl Fisher
Went for a job inquiry, friendly and informative.
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March 2023 by Marie Barchasch
I bought a wood stove from Steve. He was very honest and communicated with us well on how things where going to be installed. There products are good quality.
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March 2022 by Bill E
Great group of guys from sales to install! Always helpful & patient with your many questions! Highly recommend!
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March 2022 by matt sullivan
The fireplace guys are the fireplace installer to use in Wenatchee. These guys provide a great product and are extremely knowledgeable through many years of experience.They came out on time and finished job in a timely manner and left a clean worksite when done. The installation crew was great.. super friendly and worked with us to give us exactly what we wanted.I would recommend these guys to any friend or family!Thanks guys,Matt Sullivan
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March 2022 by Jackie Puppe Wotipka
Steve and Al are great! Working through the install of our new propane fireplace was painless. As you know during COVID home improvement projects have been painful to say the least. Communication, professionalism and timeliness were al met and exceeded! Thanks guys
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March 2021 by GO USA
Originally had my fireplace insert installed by another local company. Install was an epic fail and months later had problems with my unit. The original company even came back later and attempted to charge me more money for the install.Called Alan and he made room in his busy schedule to come to my house and get the fireplace back up and running. He identified two mistakes made on the install by the other local company. He left with the fireplace running and assured me his team will come back and make corrections to the errors with the initial install.Really appreciate his efforts!
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March 2021 by Gara Odenrider
We had such a great and professional experience! Al was great to work with and got the job done on time and we love our wood stove! I highly recommend The Fireplace Guys.
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March 2021 by Jerry Grillo
We are very pleased with our recent experience in dealing with this business and the Jotul stove we are enjoying in our home. Steve and Al were very helpful in the selection of our stove and guiding us through the installation process. As we have a manufactured home there was the L&I permitting which they helped us with. The installers were very efficient and careful in leaving our home clean after the installation. They had to return to make some minor adjustments which was done without problem.. If anyone needs a stove this business is worthy of your consideration.
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March 2021 by Cleofitas Schoolcraft
Background leading to my recommendation for The Fireplace Guys over a local competitor.After purchase and installation of two high end fireplaces, found one them not in accord with what was expected.I spent almost 12 months after install requesting that the competitor address my concerns only to be continuously put off or presented with incorrect components. (I have since heard we are not alone in these dealings from that competitor)There are too many customer service violations to list of which resulted in a highly frustrating experience for me, not to mention those who also tried to assist!Long story short, the result for that competitor earned them a recommendation value of ZERO due to their unreliability, lack of communication and unacceptable customer service!Now, for my recommendation of The Fireplace Guys.I reached out to them in hopes of getting some assistance. What a hopeful and refreshing experience!Their customer service exceeded what one would expect. I was given the opportunity to speak with the fireplace representative from Travis Industries who answered my questions and confirmed my purchases. That may be rare, however there was no question in acknowledging what we were going through and in "making things right” despite the competitor’s failure to do so.I was given assurance by Alan that we would be taken care of. There was continuous communication via calls, phone texts and email. We were given a very reasonable timeframe for when our concerns would be addressed and in “making things right”.The techs that came out to accomplish the install were knowledgeable and courteous. They also adjusted an incorrect airflow setting from the previous installation.This experience has resulted in highly recommend (hence the 5 stars) for The Fireplace Guys. I believe, you can be confident in them meeting or exceeding expectations in terms of communication, customer service, and follow through.Alan, thank you for your great customer service!
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February 2021 by Karen R.
Called to have our 3 gas fireplaces serviced. Took a while to get scheduled, but it was the busiest time of year. We'd had a problem with one of our fireplaces where it took a long time to light. Randy came out and found the issue left from the original installer (another company). We had Randy look at the other 2 and he found issues with them as well. All 3 fireplace issues were taken care of and cleaned in less than 2 hours. Randy is very knowledgable and friendly. I would highly recommend him as your service or repair source.
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March 2020 by Peter Graf
If customer service is important to you, this is the place for you! The owner was so helpful and patient. I would definitely recommend this place!
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March 2020 by Carl Sandhop
These guys must be pretty good. Was told they were about 3 months out. Wish I could say more one way or the other. That's the reason I only gave a 3 star. But I really did like the fact I was told about the wait.
