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April 2024 by James M.
CJ, Jonny,Amani and Don are awesome. They are very trustworthy and honest. Thank you guy! Quality of work is top notch and a great value. The service I requested was a Transmission fluid exchange and CJ got right to work. He let me know how long and how much it will cost. He was able to do it in less time and less than the estimate. Thank you for your help guys!
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April 2024 by Alicia U.
Went in for my usual "Signature Oil Change" and what I got was literally a filter change and 5 quarts of oil. That's it for $102. The only thing the staff did was check my tire pressure, which was low, and they didn't even bother to add air. There were 4 service members there and 3 of them were standing around one of their vehicles checking out the stereo system at volume 10 and socializing, which was much more interesting than doing their job. Newsflash JiffyLube, you cannot legally charge someone for services that were not performed. No fluids checked or topped off, no vacuum, no windows cleaned, nothing at all checked on the vehicle including other critical fluids. After oil was added, the tech just gave me a total, ran my card then went back to chatting with their coworkers. Not the first time I had a bad experience at this location, 3 strikes you're out. NEVER will be back here nor will I ever recommend it! Right off their website, "Signature" is supposed to include the following: "What's Included in the Jiffy Lube Signature Service® Oil Change During the Jiffy Lube Signature Service® Oil Change, a trained technician will change your oil (with up to five quarts of quality motor oil) and oil filter. We'll inspect key vehicle components, such as radiator fluid reservoir levels, engine air filtration system, serpentine belts, brake fluid level, wiper blades, exterior lights, and chassis. If any of these components need to be serviced, we'll ask for your permission before proceeding with any repairs or maintenance to ensure you're fully informed and comfortable with the necessary work. We'll also check your tire pressure and, if necessary, adjust it to the recommended psi. Additionally, we'll inspect additional vehicle fluid levels -- transmission, power steering, differential/transfer case, and washer fluids. If needed, we'll fill or top off these fluids to help ensure your vehicle operates smoothly and safely. To top it off, we'll vacuum your vehicle's interior and clean exterior windows.
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March 2024 by Ted C.
Normally I post only positive things but this time, not so much! The time of the service was great and everyone I dealt with was great. So, why am I here? Well, ever since we bought our used 2006 Lexus Rx400h, no one else has been under our car except those at the Woodinville Jiffy Lube store, not even myself!!!! At my last oil change before this one on 2/29/2024, I had them specifically check all the nuts, bolts and whatever else used that fastens the plastic undercarriage to the vehicle as I had noticed the front portion hanging and I tucked it in place. Afterwards, I checked and all was good. This last visit on 2/29/2024, I had them change the oil and filter and everything went great! Well, we started our trip to Wenatchee, WA later that morning. My wife was driving and we were headed up I-90 Eastbound and about the Hwy 18 exit, there was a very loud bang like something flew up and hit the underneath of the car. My wife freaked out to say the least and our nerves were on edge. She took the next exit to Snoqualmie and then she pulled over. I got out and looked underneath and found that same section of plastic undercarriage hanging. The noises we had heard was that plastic hitting the road, bouncing up and hitting the underside and continually bouncing and a rushing air sound like a window cracked open. This may not sound like much but if you're not used to noises and not expecting them, it can be very upsetting and un-nerving as well!!!!! I like Jiffy Lube and have used this one in particular for a few years and I guess I'm going to have remind them everytime I come in to make sure everything is bolted in or in this case, bolted UP! I almost forgot to mention. While my wife was driving to find an exit off of I-90, I called the Woodinville Jiffy Lube to tell them what happened. A woman answered and she acted like she couldn't have cared less!!! I was told to find the nearest Jiffy Lube and have them look at it. She said if there were any repairs to be done to have them bill that store. There was none of the usual "Oh Gosh, I'm so sorry that happened' or "Is everyone ok?", just absolutely nothing!!!!!! Didn't even offer any help to try to find the nearest store or call them to forewarn them we were coming in with a problem!!!!! The non customer service from her upset me even more than the incident itself!!!! She needs to be retrained OR SOMETHING!!!!!!!!!
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February 2024 by Debbie P.
Outstanding Service-top notch and a big shout out to Isiah for his knowledge ,professionalism , and kindness!
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February 2024 by Steven T.
Quick, reliable, and trustworthy. Other Jiffy's do not compare. This is the best in the area.
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February 2024 by M Ehrmin
The fastest oil change ever! Jaden (tech) is super polite, knowledgeable and provides perfect customer service! 5 stars no question!
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February 2024 by David Passeau
They said they would fill my tires up and then they didn't even fill my Cleaning fluid for my windshield wipers. Then he came out after a toll of my head. A coupon and tried to tell me that it was going to be a hundred and forty dollars for an oil change.. I will not come back ever again. And i'd be coming to you for a long time. The place was dirty also
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February 2024 by Dean Walund
After an oil change at the BelRed location in Bellevue, My check engine light was on and the car running poorly. Returned immediately and it was implied that it was a coincidence. However, they sent me to the Woodinville outlet where they have an actual mechanic. I can't say enough nice things about Riley. He went through a thorough diagnostic process, explaining to me what he was doing. He diagnosed the problem, had the part the next morning and promptly fixed it.I know a bit about car repairs and his fund of knowledge is exceptional. He is very pleasant to work with. I highly recommend Riley for repairs!
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February 2024 by Raymond Larpenteur
Jonny, the technician who was primarily responsible for the oil change for my truck was superb. He also assisted me in resetting my oil life guage to 100 percent. Finally, he has a great personality.
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February 2024 by Kristie Hemenway
My last two visits to Jiffy Lube at two separate locations have really impressed me. My service has usually been fine prior to these visits but something has changed. These two most recent visits have been 100% top notch. Friendly employees plus fast and efficient service with attention to detail. The process runs like a well-oiled machine, no pun intended! It’s great that I can remain inside my car, too.
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February 2024 by Sandra Zawitkowski
This is Such a good Jiffy lube, the first thing I thought when I left was, I'll just be coming here from now on! The staff are lovely, efficient, and professional. I appreciate how nicely and quickly they helped me!
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February 2024 by Rickp4k
Great service and support. We have a Mini Countryman that needs a bit special attention and they were aware of the need and had us transition over to another JL shop that had a part required. No big issue but good they’re thinking ahead and helping manage expectations. Also look for the deals online or on their site for 20% off. Good driving and savings.
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February 2024 by Jamar Bray
Appreciate this entire team they make sure my car is in tio too shape before I head out of town thank you CJ! you guys are amazing!
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February 2024 by Matt Brown
The service was quick and the technicians were polite and efficient with their and my time.
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February 2024 by Mckenna Cisler
Great location! Folks here were friendly and straightforward, and I was in and out very fast. They gave me some helpful advice on dealing with issues with my car's lug nuts, and had some great deals on wiper blades! Will definitely be coming back here.