-
November 2023 by Arvind Siotia
I have avoided writing a negative review so far and understand that KPBiliards is going through a tough transition. Its been almost 2 months since the install of my new pool table had issues (cracked rails & misaligned legs & slates).They had assured me that the table would be fixed by late September. Over the last few weeks, multiple emails and voicemails have been unanswered. I don't even know if the rails were ordered and if/when they will be fixed.
-
May 2023 by Cary Wallace
These guys may have nice equipment. However the customer service skills are lacking I have been to their store three times during their advertisers hours. Thay sre supposed to be open now. I have left multiple messages. They do not return them. I would highly recommend ABC Billiards over this establishment. They are always open during their advertising hours. That's why they've been around for 30 years.
-
March 2023 by Tim Bly
They came out to recover our table at our home, not even a year after they covered it, the glue gave way and separated from the slate. Just my wife and I play only on the weekends. They said thay would come and fix it for $150, hell we paid almost $700 to have it done. Bad business for sure
-
February 2023 by Jack Francis
I bussed an entire hour from seattle out here during normal business hours only to find out the entire business is closed for the day. You have lost a customer at this point I cannot believe that there's no notice or anything explaining why you're closed.
-
December 2022 by Phil Chang
Refelt and relevel pool tables. Technicians were very efficient and meticulous. Did beautiful job on pool tables! Extremely knowledgeable and helpful….took time to answer all questions pertaining to table care. Even gave honest opinions on products I bought online for felt longevity. Getting compliments from players new and old! Great job guys! Thanks for the hard work
-
September 2022 by Debi LaBell
Outstanding service. Hana was amazing, so patient with my indecision!! So hard to pick which tables we wanted to go with. Wonderful selection to choose from.
-
August 2022 by Mark Roach
I love KP! Hanna was super helpful in guiding us to finding a good table to buy and showed both new and used options, as well as provided tons of details and knowledge about various aspects of tables to help us make an informed decision. Delivery was scheduled quickly, and the gentlemen installing it were very nice, on time, and gave great information on maintenance and safe usage.
-
August 2022 by Nan Ke
Just got a the cueTec chromic series-sage. Really like the great colorful looking! The salesperson is really helpful and patient. She helped to reshape the tip as well. I will definitely come back to shop more in the future!
-
June 2022 by Kevin Berardinelli
great experience all around. hanna provided A+ service in store and through our delivery period. the two installers were super friendly, efficient, and we couldn’t be happier with our purchase.
-
June 2022 by melanie terry
Hannah was super responsive and accommodating and the deliver and set up men were quick but took the time to explain everything we would need to know as new pool table owners!! A+ service all around!
-
June 2022 by Tiffany Bernal
Super knowledgeable staff both in store and on installation team. Excellent customer service and high quality products. Recommend without reservation.
-
June 2022 by Michael U.
Had an appointment for 10am to get a repair on cues for my friend and I. We arrived at 10am and the store was closed. Tried calling several times to just get voicemail. Waited until 11:15am in hopes of someone arriving to open the store and do our repairs. No one showed. Unacceptable and unprofessional. If something happens that results in the business being closed for the day at least have the courtesy to inform customers with appointments so we don't waste our time. I don't appreciate having over an hour of time wasted especially with no explanation. There were other customers that arrived and had the same experience.
-
April 2022 by Stanley McKnight
The staff was very helpful and knowledgeable about pool tables. We ordered one and had to be very patient because Brunswick was behind on building due to supply and personnel issues. However, Hanna kept us in the loop and we finally had our pool table delivered and it looks and plays great.
-
April 2022 by Chad Mathis
Really great service (and patience)! Great installers to boot! Definitely recommend Hanna and her crew. Would not hesitate to buy from here again.
-
February 2022 by Jens Thompson
I have purchased 2 items Kornerpocket Billiardz a pool table and a shuffle board table. Hanna and her install team are excellent in their knowledge and expertise! I would highly recommend Kornerpockets to anyone building a game room!
