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January 2024 by Cassandra Williams
Everyone who works here is the absolute homie. On new years day I got a flat and they were able to have me in and out in 30 minutes. Then the next week, I got another flat, unrepairable, and again they were able to take me same day.I had a coupon for free tire installation after the first visit, which was super handy.I love them all. They are the best.
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January 2024 by HY KG
I can't speak to the service but received a call cancelling my appointment for headlight restoration. I've been having issues with light brightness so thought I'd restore the headlight and figure out if that's the issues before getting new headlights casings. After explaining that, I was told to just take it back to the dealership service........ I guess I was surprised considering this was a listed service on their website. So I was left confused and also without service. :(
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January 2024 by Lindsey Kirchoffner
Took my 2005 Matrix in that had been sitting awhile to have it checked out and tuned up to get her road safe again. Paul was pleasant to work with and thorough. Would definitely recommend!
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December 2023 by Charmae Stange
Accommodated last minute call for oil change. Said he would do it if we dropped car off in the next 30 mins. Very accommodating, communicated well. Always pleased with this location.
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December 2023 by Huai L.
Visiting from Los Angeles. On the way to Leavenworth early in the morning found a leak on rear right tire. Called around town and no one was willing and available to help patching. Came across Paul who was extremely friendly and helpful, after explaining to him my situation he took my car in and provided excellent and fast services. Unfortunately due to the location of the puncture it was not repairable but everything was done free of charge and I was in and out under an hour. 100% would recommend.
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November 2023 by Ankur Tandon
I recently had both of my cars serviced at this auto shop, and I couldn’t be happier with the experience. The staff was incredibly friendly and professional, making me feel welcome from the moment I walked in. They did an excellent job on the repairs, and my cars are running smoothly.To top it off, they even applied a discount coupon, which made the whole experience even better. I highly recommend this auto shop to anyone in need of reliable service. Kudos to the team for going above and beyond! ??
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November 2023 by ILYA LEVNER
Great service. Had a flat and came in without appointment. They pep boys had it repaired in under 2hrs and I was on my way. I now get all my tire (install) and some tire purchases there. Thank you for a great service
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November 2023 by Jaden T
Just don't go there.. you'll make an appointment you'll think you'll be in and out in a minute they don't listen to directions or instructions they keep your car overnight and I had to pay for a hotel and did $1600 is supposed to repairs that did nothing none of which I asked them to do. On my way back home to California the car died on the freeway in Oregon and I had to take it to a repair shop where they actually did all the repairs they were supposed to and because of the problems that they didnt fix it took 4 days.Supposedly 700 hundred dollars in parts on bill. But only 200 itemized.
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November 2023 by Marty Hale-Evans
I have come to the Woodinville Pep Boys a few times with my car issues now, and they are always friendly, professional, and no-nonsense. I appreciate their honesty and willingness to do what's needed to get the job done. Take your car to them - you won't be sorry!
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November 2023 by Cathy Hink
Wendell and his team are THE BEST! They bring honesty, integrity, quality and dependability. I have been a customer with this group for over a decade and they have never disappointed me. Thanks to team Wendell and Pep Boys.
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August 2023 by Allison Gober
I had a scheduled appointment with Pep Boys for an oil change and they did their full service check and notified me of two diagnostic that were on the horizon for needing repairs soon. I let one of my family members work on my Jeep and it ended up causing more damage to the CV axel. I scheduled another appointment with them and got my Jeep looked at this time with new damage due the axel ball joint not being seated properly and driving it like that. The mechanic personally called me and texted me photos throughout the day on what pre-exisitng damage there was from when I brought it in and updated me on where they were at with the progress 3-4 times during the day. He kept me informed and was realistic with the timeline and predicted outcomes of the damage this part might have caused on other parts of the car. Once the mechanic was able to put the new CV axel in place with the ball joint in correctly he reassured me the other parts of my car didn’t appear to have damage that he warned me about earlier and I got very lucky without adding more damage. When I went in to pay and pick up my Jeep, the mechanic and front desk manager went over all the details of their findings and answered all of my questions. They didn’t charge me for 2 of the 3 extra labor hours that was done while trying to remove the initial ball joint due to the damage my family member caused. I greatly appreciate the integrity and honesty that this shop operates on and the communication exceeded my expectations. Thank you Pep Boys for getting my Jeep drivable again in the same day and keeping the expense down. I really appreciate it!
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August 2023 by Jean Meirink
Paul, Karissa, and Darren helped me out big time! I got a blown out tire and came in here 1 hour before they closed and they helped me immediately, which I was not expecting. Great service. Thank you for getting me back on the road! And they literally just finished the tire replacement while I was writing this review. Super impressed
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August 2023 by Matt Rowe
I was messaged 8 minutes before my appointment that I had to drop my car off all day for an oil change. Earlier in the day another pep boys called and canceled my oil change appointment. I'll stick with the Honda dealership. I would not suggest using pep boys unless you want a headache
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August 2023 by Mike N.
Asked for air to set the bead on a scooter tire. Mind you tire is already on the wheel. All I need is high volume air . "Not something we normally work on". I walked out. It's air. From a tire shop,
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July 2023 by Virginia Otter
I Googled same day brake service because the lights came on in my car and it was making the bad noises. On a Saturday. At 2 pm. Pep Boys showed as closest to me so I called. Super nice person in the other end said if I could there soon, they might be able to finish by end of day. They took it right in and inspected the car. Bad news! Not only did I need brakes and rotors, the driver side sway bar end link was missing! The inside of the tire was shot because of it. I'm so lucky. It could have been much worse. By 5 pm I had new everything and I'm very grateful! I had mentioned going to their Discount competition a month ago for a nail in my tire and that it was still leaking air. As I was leaving they handed me the nail that never got removed and plugged. ?Thank you Wendell and Darin at Pep Boys! I'll definitely be back.