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March 2024 by Dileep Kumar
EDIT (3/18): I appreciate the owner's response and willingness to look into where the staff fell short. It felt genuine, so don't want to hurt the business with one star. Increasing to 3 stars for the genuineness, and due to the long association I've had.ORiGINAL REVIEW:I am an REI member. Still, I had been going to Play It Again Woodinville for the last 10 years (even though I live in Redmond) since I like to give business to local establishments. They do a good job. I had sent many friends and family over there too. However today is the last time I will visit there, or send anyone over.I went to pick up the 3 skis that I had given for hot wax. The gentleman who brought the skis brought two skis and asked me to sign the receipt. I said I had 3 skis. His immediate response was "I know, but I have only two hands". Not sure why or with whom he was pissed, but I, as a customer (especially regular) absolutely doesn't have any reason to take this attitude, especially after spending my money with them, with so many choices available in the Redmond area and online for my sporting needs. It may sound simple, but asking to sign the receipt before delivering all the equipment itself is wrong, let alone the attitude. I didn't say anything back, picked up my skis and left (for good).I had bought many a skis and accessories from here over the years, but today they lost me as a customer.Note to the business: Treating people (and customers) well is important. Train your staff better.
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March 2024 by Alexey Leonov-Vendrovskiy
We come here every year for ski rentals! Love the service! ❤️
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March 2024 by David Gomez
The experience was very poor. The guys just wanted to shows out the door because is was closing time.There is only one chance of first impressions. They failed.I must say the prices are competitive.
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March 2024 by Jenny Ma
This is a gem of a spot for buying and selling used sports equipment. I came here for a reasonably priced lacrosse ball for physical therapy usage, but left very pleasantly surprised at all quality items available there. The bicycles, sports-specific athletic shoes, various balls, bike accessories, and plethora of sports equipment definitely deserves future visits. I highly recommend checking this place out!
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February 2024 by Andy Wilson
Don’t take your stuff to sell there they will super low ball you! The offer I got was a joke! Offered me a $1 for a item they are selling for $25
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February 2024 by Nidhish Puthiyadath
Absolutely our favorite place to rent winter gear. The staff is very knowledgeable and helpful.
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January 2024 by carolyn vann
Noah was extremely kind, helpful and knowledgeable! We showed up 30 minutes before closing and he didn't try and rush us out; he taught our daughter how to set up her snowboard and helped her find the right boot/bindings. He really went above and beyond. We've been going to this location for 3 years and we've always had wonderful customer service however, tonight the entire staff really shined- thanks Noah and all Play it Again Sports staff !
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December 2023 by preston rafanan
I definitely will be making an appointment next time, shout out to Luca! Got us in last minute and couldn’t be more grateful! His knowledge on snowboarding/equipment made the process very easy! Will be doing all my rentals here from now on. ?
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December 2023 by Kahnya Humphrey
I went down to this location with my partner, and we were greeted by Noah who was so incredibly friendly, patient, and knowledgeable! Noah helped get us set up with everything we would need for this upcoming season and Noah was patient throughout the entire process.
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December 2023 by David Thomson
Always a great place to swap your gear. Can get busy in the evenings during peak sports seasons so plan your trip accordingly.
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December 2023 by Annie Nguyen
We’ve been going to this store 3 years in a row for our winter sport gears. The staffs are knowledgeable, super helpful and friendly. They always try their best to help you find what you need
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December 2023 by Tiger Johnson
Very helpful staff that are willing to go out of their way to ensure you get the best deal possible?
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October 2023 by Trent Bruch
I've gone into this store the last couple of years when my bike needs maintenance and they're always super helpful, and yesterday I walked in and asked if I could get my front derailleur adjusted and the guy did it, I asked him if I owed him anything and he said no, and he was the manager, definitely a great store I would recommend to anyone.
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October 2023 by Jarod Angeles
I loved it here! Got a whole new set up to hit the slopes this winter and the guys who helped me were very very knowledgeable about every aspect of the gear and I left knowing I had what would work best for me. Thanks again guys
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August 2023 by Micah Daranciang
Got a nice used bike at a fairly reasonable price. They swapped the seat for free as well as adjusted the gear shifter when it was having issues. Great service, Luka especially was very helpful when showing off different bike options while staying after closing time.
