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January 2024 by Joey H.
As supermarkets go, this is a nice one. I especially want to mention the bakery. I can honestly say I've never had better cakes from any supermarket. They make beautiful cakes that are always lighter than they look. Similarly, for supermarket sushi, it tastes fresher than I've had at other stores. I'm glad this is my local place for groceries.
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December 2023 by Tracy T.
What a weird place. The guy manning self checkout was just yelling at himself scaring everyone he's been there forever too creepy place avoid
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August 2023 by Michelle Cranor
I have had the worst customer service from the pharmacy. I have called multiple times and nobody picks up. I have left multiple messages and nobody calls back. I have had to find ways to the store just to get answers yet nobody can tell me who the manager is. I've left my number for someone to call me and nobody ever does. I have seizures which I am not supposed to drive and I've explained that to employees in there which is why I was told someone would call me but nobody does. While in line I have heard so many other customers explain they have left messages but again they don't get a callback. Somebody really needs to look into the pharmacy and take action. There should be a manager or somebody who I can speak to about this. Yet nobody cares. Seriously the worst I have ever had to deal with.
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April 2023 by Tar T.
It happens nearly every time I go to the Cottage Lake Safeway! I purchased $120 worth of groceries and was overcharged on 4 items. Why can't they get their ads to ring up correctly??? I was overcharged for the Ocean Spray cranberry juice by $2.02 each and overcharged for the Oreo cookies by $2.50 each. That's nearly $9. It strikes me oddly that they can track EXACTLY how many of the sales items people purchase but they can't change prices in the middle of the day, (even after the mistake is pointed out to them) and they can't refund the error to the THOUSANDS of customers who were charged incorrectly! Albertson's used to give you the item for free if you were overcharged; now that they're part of the same corporation do they still do that? I'd really like to know! I think they should be required to do so, maybe they'd make sure their stuff rings up correctly!!!
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January 2023 by Violet M.
I was a bit lost today looking for some items I don't normally purchase. However I didn't even need to ask for help, because Patrick noticed I was looking a bit lost and offered right away, he not only helped me find the first item he helped me with a few more as well leading me to them! Never had such wonderful kindness and mindfulness in a grocery store, Nancy in the front was also wonderful!
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October 2022 by Richard Z.
Went here for a flu vaccination with the expectation that it would be a quick process. They promised that those with appointments could skip the line. I had an appointment but still had to wait in a long appointment line. Turns out that the line they were referring to was the walk in line. I don't really understand why there's a long line for appointments.. if you end up having to wait 35+ mins, what is the point of an appointment? If I was 40 minutes late to my appointment they wouldn't accept me, so why is it okay the other way around? For reference I got to Safeway at 11:55 for my 12pm and left at 12:40. The staff were really nice and we're trying to go as fast as possible, but the whole experience was pretty frustrating. The people behind me and in front of me were waiting even longer than me, so I'm not sure what was happening.
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June 2022 by Meg V.
Something wrong with this store. Employees are unfriendly and unhappy. My neighbors agree that this store needs a management shake-up. Company culture is toxic and it's tricking down. The freelancers responding to these reviews have zero contact with Safeway so don't waste your time pretending to forward complaints to management.
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January 2022 by Nathaniel Sinthmyn
Cancelled our order for pick up due to “unforeseen circumstances.” Useless service as that seems to be all the do. Trash management, I’m sure.
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November 2021 by Gerri C.
I have been a patron of this store since it opened. I only now use it because there is no other store close by. The deli takes so long or ignored. And sometimes the sale price does not go thru. The Pharmacy says they take walk ins for vaccinations only to find out it is up to the pharmacist whether they want to give the vaccination or not. The day I walked in for my vaccinations at 4;00 they chose not to give me mine. The person right in front of me received his, so when I was not able to get mine I was a little irate. I always get a lot of groceries when I go shopping, so I go thru the cashier lines and now I am expected to bag my own groceries.
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July 2021 by Dee M.
Wednesday night I ordered two party trays for Sunday. Thursday I called to verified they tecieved the order, I never trust automated things. They hadn't so the gal was kind enough to take the order again. Honestly often times when I pick up fruit and veggies trays, I am prepared to be ho-hum about them. We picked up the trays and I was blow away by the quantity and the quality of the trays. Great job deli, keep up that excellent work, I will be recommending you to others!
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May 2021 by B S.
This Safeway is okay. If it's not the Starbucks taking 20 minutes to make one americano, it's the deli with food but no utensils... Lunchtime rush should be excepted and they should be better prepared. I went to ask the sushi chef for a utensil because the deli people were too busy to answer questions. I soon learned that the sushi chef is also too busy to be bothered so expect a very rude response if you have any questions. In all my years of working customer service, whether it's your department or not, the worst, laziest answer one can give is "I don't know, it's not my department." So a big "thank you" to the very unfriendly sushi guy and a big "thank you" to the deli department for not being prepared during lunchtime rush. I only have 30minutes for lunch and I get one lunch a week where I get to eat out...and I made the mistake of wasting time coming to this Safeway when I could have gone to a more competent establishment. I almost forgot I was in Woodenville, you could have fooled me and told me I was in Downtown Renton with the kind of trash service I received today.
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April 2021 by Zosia W.
This is a pleasant little store located in an area where there are few other options close by. It feels smaller than a lot of grocery store and tends to be pretty quiet. Always very clean. As other reviewers have mentioned, the staff aren't overly friendly, or available. Still, if you're in the area, there tend to be few options to choose from.
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April 2021 by Jennifer Mejia
Staff was well below the line of customer service, when asked if I could exchange a formula for sensitive brand, I was a used of having shop lifting shampoo at this location before, I was coming from out of town, and it was my first time at the location. Newborn in hand and husband had purchased and packed wrong kind of formula I explained and they continued to accuse me of shoplifting. I will never return due to this experience. Target has my business instead.
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March 2021 by Jeniffer R.
I live one minute from this safway....and I never shop here. There's the rude thin man who works the self checkout. I have seen this guy openly mistreat at customers twice. Then there's the manager who made me scan 22 ientical boxes. She said you cannot multi-enter. Another employee saw this and came over and multi-scanned while making a face toward the manager who clearly just didnt want to do her job and lies to customers. And lets not forget the cashier, whom I happened to run into on facebook....post after port - homophobic rants. Does safeway vet anyone ever? I doubt it. I think they desperately hire anyone and promote whomever sticks around.
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March 2021 by Reno M.
I have ordered Safeway online for the 6th time and every order I had to call back to complain that I ordered something and it was not delivered nor substituted yet I was charged for it. I ordered 2-loafs of safeway bread and they delivered four. I'm a single guy who can't eat four loafs of bread. I ordered two 8 or 10 " tortillas and they gave me one that I ordered and the second they gave me taco shells. The two worse things that happened this time and it was the worse. The person I was talking to make the complaints told me basically I was lying and that I ordered everything I was complaining about. She was very rude so I hung up and called again to reach hopefully a more professional clerk. I finally did get a nicer person and he deducted the items I did not order and items charged yet not received however, he could not help me with the worse of the worse experiences I had with safeway online. I started my order on a Tuesday I believe and I wasn't finished because it was late. The next day I get an email flash from safeway stating "DON'T FORGET TO PLACE YOUR ORDER LEFT IN THE CART" or something like that. So I went back online, added a few other items and went to the checkout and paid for about $250 worth. Anyhow when I got the order in I immediately as always started to check off all my groceries. After awhile I noticed all the prices seemed rather high like shrimp I ordered for $16.99 was on sale and I was charged about $24.99. Then after I checked everything I concluded I paid full price on everything which I never do because I'm on full disability with a limited income. I asked the person I was talking to that was nice and told him I didn't realize the items I ordered went off sale the day before. I asked him if he could make an exception because safeway got sneaky on me to finish the order and did not mention that the items I ordered were no longer on sale. He stated sorry their is nothing he could do. I ordered only one time with Amazon Fresh however everything I ordered was in my bag and the order was shipped on time. Bottom line is you are no longer my store both online and bricks and mortar. Ohh and my new name for you is Non-safeway and I'm going to give Amazon Fresh all my further grocery orders. Thanks for the bad experiences and believe me I will share my experience with anyone who will listen.
