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February 2024 by Teresa H
My mother in-law had Verizon. She needed a new phone and after waiting for over 40 minutes we were greeted by the sales associate that basically rolled his eyes at us after we told him we needed a very simple phone, was so rude! I immediately walked next to AT&T and ask if we could add her to my plan and was greeted by 2 sales associate’s upon walking in. Alex assisted us and was so helpful in saving us money and providing the best options for a new phone. I have been with AT&T for over 20 years and will remain due to the helpful sales associate’s!!
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January 2024 by Roseann Umana
We had the most awesome service on 12/30/2023 from Elena. She was efficient, kind, respectful and explained everything thoroughly when we asked her questions. We ended up purchasing a different phone than what we originally considered, and this was because Elena was sensitive enough to find out what we really needed. She also was training Julianna, and a great learner! I’m confident she will be excellent, given how responsive she was to Elena! What a great team Elena is building!
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December 2023 by Vivian Cisneros
In the past two week I had more than 5 stops into this store. Every single visit into the store was a pleasant time. Every encounter with each worker was so easy! Everyone at this location is very kind! Amazing customer service!
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September 2023 by Doctor Buehler
Anali helped me get a new phone. Best customer service I have ever experienced. So knowledgeable and helpful with a bright smile and attitude.
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September 2023 by Heather Blythe
Alex is a great asset to your company- very friendly, helpful & actually searched/researched for what was best for our family. We walked in greeted by 3 or 4 staff members & were helped immediately. All staff members were very outgoing & kind.
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September 2023 by David Brown
Kat was simply outstanding, solved the problem, as always was personable, and helpful!
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July 2023 by Kimberly D Lapp
6/16/23 Today was the 2nd time I had to go in store with concerns about my phone and plans in 2 months. Was given stellar service with Ash and other associates of this store. Issues were taken care of quickly and with a smile. Props to Ash and the manager of this store on 1st St. in Union Gap!
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January 2023 by Raquel Mendoza
Ash worked really well with us and helped us out tremendously!! He’s a great worker and I will continue to come backTo him. Thanks Ash!!
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December 2022 by Mpc Mason
Went in and meet with Ash. He was able to get us a new phone within 15mins, great service !
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December 2022 by Thomas R
Ash got our bill sorted out, and got is upgraded on our TV and saved us $40 a month over what we were paying!Kat got my new IPhone sorted out with all the updates that allowed it to initialize after a different dealer sent me home with a phone that didn’t work due to out of date software.This ATT store has earned my everlasting business!
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December 2022 by Andrea Perez
Ash Turner helped our office when we were looking for a new cellphone carrier for 10 employees in 3 different offices. He was courteous, professional, and absolutely accommodating. I found out afterward that the level of service he provided went above and beyond what is considered normal service. How do I know this? A previous employee from his store came into our office a couple months after we switched, offering other cell services. When I mentioned we were already happy AT&T customers and described the level of service Ash provided, I was informed that wasn't normal in AT&T stores. Ash Turner istruly the epitome of great customer service and knows his products! I recommend seeing Ash for all your mobile needs.
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December 2022 by Alison McClaine
We came in to change our wireless plan. There were already people in the store being helped but somebody came up to us and put us on the list within 5 minutes and in about 10 minutes we were meeting with someone. We were out of there within another 10 minutes. Super-easy and fast and we got exactly what we needed!
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December 2022 by Thomas Riehl
Ash got our bill sorted out, and got is upgraded on our TV and saved us $40 a month over what we were paying!Kat got my new IPhone sorted out with all the updates that allowed it to initialize after a different dealer sent me home with a phone that didn’t work due to out of date software.This ATT store has earned my everlasting business!
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December 2022 by anthony orosco
I wanted to leave AT&T but the customer service and respect given by ash turner at the store was best I’ve ever had he is a very knowledgeable guy and the customer is always right and he goes out of his way to make sure the issue is resolved thanks Ashley you made me a customer for life!
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December 2022 by Rafa Sanchez
Sales associate Ash did not want to help with my problem and directed me to go to a different location because he couldn’t help me, although when I called earlier in the day they had stated it’s a corporate store and other stores are authorized retailers and stated I should come into the union gap store for help and ended I up getting turned away. Fortunately the associate at the Yakima ave location was extremely friendly and also questioned why I was turned away from union gap location. She was able to help me find a solution for my problem and informed me it could have been done at at the corporate store. All in all Ash was extremely unhelpful and only gave me the option to get help elsewhere.
