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January 2024 by Frank Chandler
I took my wedding band to be resized. It was done faster than expected and was less expensive than what I was quoted. Merry Christmas to me!
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January 2024 by Frank C
I took my wedding band to be resized. I was told it would take about 2 weeks and cost around $140. A week later I was notified the ring was ready. I went to pick it up and it cost just about $40. The ring was highly polished but still too tight, I blame my swollen finger joint, and I was asked to wait while the jeweler repeatedly adjusted it until I could comfortably wear it and remove it (I take my band off to do automotive and gardening chores). The ring fits, I got it back earlier and cheaper than expected; Dunbar helped give me a Merry Christmas!
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August 2023 by Don Jordan
Great Staff! always look forward to shopping there.No better place in the Yakima Valley for watches and jewellery.
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February 2023 by Shannon Helgeson
The past several years I’ve mainly had contact with the owners wife, and she’s a real gem of a woman! I’ve always enjoyed going in and visiting with the staff. Early December 2022, I took my wedding set and a diamond eternity band ring to Dunbar’s to have them serviced. This includes checking prongs, rhodium plating, and cleaning. (the owner’s wife told me in December I had a few diamonds loose, which is usual after 6+ months of wear) I do this approximately every six to eight months to prevent losing stones in my rings and to check for any damage. I am aware that stones can be lost regardless of the efforts I put forth, especially small diamonds. To my surprise, I lost a stone in my eternity ring today. It has 80 diamonds (small!), yet the center channel diamonds being a good decent size. I took it in, naturally disappointed at losing one of the large center set stones. I explained to the younger sales woman I had just brought it in for servicing a “few weeks ago” and I was surprised I lost a center stone since they are set between two bands of gold and not just prong set. Nonetheless, I just wanted a quote for repair. Obviously, I’m not going to throw my diamond ring away. She excused herself and eventually returned with a sticky note stating the last time I had my jewelry serviced was in 2019. I had to pull up my checking account transaction on my phone to show her this was not the case. I come every six/eight months. She then said that it was only for a cleaning in December 2022. No it wasn’t. I paid for other services. I’m thinking, does it matter anyway? I just wanted a quote for repair and diamond replacement. She then informed me that two additional diamonds were cracked, so now I have three diamonds needing to be replaced. This was odd, since I just had it serviced and had worn it only a couple times - and limited wear during those times. I had not dropped my ring, banged it, nor done anything that would have cracked two stones and cause one to simply fall out. Still, I know that I, the owner, am ultimately responsible for the wear and tear of the diamond ring. I was not questioning this. Unfortunately, this sales person was wanting to dispute the cause of the damage and even brought to my attention that I had not purchased the ring at Dunbar. She excuses herself again and I could overhear her discussing with the gemologist/repair person the “issue” I had of my ring not being serviced properly and what to do. She sounded annoyed! At this point I’m irritated and feeling defensive. My only request was just to get a quote on repair, not compensation. For heaven’s sake! After returning yet again, I could tell she was stuck on the idea I felt I should be compensated. So, I asked her if she felt that I was responsible for the damage and she just gave a big, exaggerated shrugged. At this point, I wasn’t going to spend the energy trying to change the mind or convince the “friendly-combative” representative and her weird 2019 sticky note. Just listening to customers and what they truly want and not making assumptions would go a long way.
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October 2022 by Heeler pack
I had lost one diamond hoop earring and finding a replacement wasn't turning out easy. I had been to several different jewelry stores and no one could find my specific hoop. Sadey E., went above and beyond to find me a replacement. I am so happy I found Dunbar Jewelers and will be doing more business with this wonderful jewelry store. Thanks again Sadey, appreciate everything!
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September 2022 by Michael Beck
Went to several places and was told alterations I wanted for my wife's ring couldn't be done. Spoke to Matt their jeweler, and he said they (everyone else) may not, but he could!After my visit, I looked at their website to help decide if this was a place where I would get the work done, when everyone else said no. My apprehensions went away when I realized the pics of owners on their site from looks like early 2000's are the same people helping in store!I love the fact its a family affair, and their son is the jeweler 20yrs later. I have worked as a progressive manager is sales, customer service, and retail myself for over 20 yrs, and I could tell you that their customer service is top notch! No pressure, pushyness, or cheesey. Everyone suited and ultimate class.Service was great at other places, and even if they (others) could do what I needed, I would have still gone with Dunbar! The difference is other places probably have employees employeed at their location, who need to earn a paycheck. There is nothing wrong with that, but at Dunbar you get family-generations of it with decades of experience.Will definetly be back for some work on my one ring now.
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February 2022 by Chris Semon
Dunbar Jewelers is the best jewelry store ever for all the right reasons. We are fortunate in Yakima to have such an awesome place. Ask Matt for help in creating gorgeous ring, just like he did for me...an absolute perfectionist!
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February 2022 by B Huber
They went above and beyond to help us fix a very special piece of jewelry.
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February 2022 by Lynae Martin
Pat and Linda assisted in the Perfect Sapphire selection, and Matt set them Beautifully!! I’m experiencing gift Envy !! Happy 30 years together Rick and Debra ❤️
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December 2021 by Katherine Diana
It was amazing Ty My new friend Mary for being so Kind
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November 2021 by David Flippen
Very thankful for Dunbar, they have been extremely helpful with helping me find my wife the best jewelery!
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July 2021 by Aimee Rodriguez
Listen if you need any customized jewelry, this family thinks outside of the box to meet your need! Talk about the best customer service , helpful and understanding. I will never go elsewhere for any jewelry! I have the highest respect for them.
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February 2021 by A
Me and my husband went in to get some old jewelry appraised. The whole staff was super friendly, engaging, and helpful. We will definitely be back!
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January 2021 by Amy M.
My husband brought my cherished pearl necklace to Dunbars to be restrung as a Christmas surprise for me. When I opened the box, it brought tears to my eyes because they were so well done! I knew we could trust Dunbars to take care of my beloved necklace, but their care and excellent work exceeded my expectations. I can't recommend them highly enough.
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November 2020 by Jacqueline Guynn
I discovered Dunbar Jeweler's a few weeks ago. I stopped in to have a wedding ring I had recently purchased at what I thought was a reputable jeweler's looked at. As it turned out my suspicions were correct. I had made a bad purchase, The diamond was cloudy and the carat weight I was told it was was in fact off by at least 1/4 carat. Thankfully Chuck told me exactly what to do and every thing worked out. I returned to Dunbar to see Chuck where he spent over 21/2 hrs with me to help me pick out a new diamond and setting. I felt like a kid in a candy store. I can't thank thank him enough as well as the other staff as well. I just received my rings today and can't stop looking at them!!! They came out perfect they're gorgeous!! Thank-you so much for all your help and support. see you soon.
