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June 2025 by Frank Castro
Review for Gateway Cleaners
⭐☆☆☆☆
Let me start by saying—I originally took my clothes to Yakima Cleaners, and they told me they don’t even use starch. I’ve lived in New York, California, and Texas, and I’ve never heard of a dry cleaner that doesn’t offer starch. That alone shocked me.
So I brought my clothes to Gateway Cleaners instead, hoping for better service. Unfortunately, it wasn’t much better. It took four days to get my clothes back, and nobody answers the phone—there’s not even a voicemail.
I don’t understand how a business can operate with zero communication. Coming from Texas, where hospitality and customer service matter, I really hoped to see more of that here in Yakima. I came up here with love, not hate—but what I’ve run into so far is just disappointment.
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January 2025 by Rachel Becker
I chose to send my clothes for 3 years when I lived in Yakima to Gateway. I sent a wide variety of items and they all were wonderfully cleaned and pressed. Thank you, Gateway!
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December 2024 by V
The price was fair, and the job was done just barely okay. I gave 3 stars because the owner purposely ripped 3 of the quilt squares to demonstrate that it is ripable... Yes. I know. The quilt is older than 30 years old. If you try to rip it, it will tear. The man was pedantic and demeaning. I would have gladly paid double to avoid the mess of having to deal with someone willing to degrade your clothing and family heirlooms just to prove a point. 3/5 stars.
Edit: After reading more reviews for this location, I gave it one star. It seems like a pattern for this business to demean customers and deliver subpar service. I only hope someone will read these comments and choose to take their buisness elsewhere. In fact, I think Yakima deserves better than a small man with small ideas.
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October 2023 by Salina Davis (Salina Abrams)
Love this place!
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September 2023 by Cathy Liedtke
I brought a coat in to be cleaned. The man was rude. It had pet hair on it. A friend gave to me. The man grimaced and asked what i wanted? I said I wanted it dry cleaned. He says the hair won't come off and started beating it with a sticky lint brush. So rude I picked up my coat and left. Won't go there EVER.
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November 2022 by Salina Davis
Love this place!
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August 2022 by Google user
Attempted to have a short and one pants laundered and starched The male was rude and wouldn’t even discuss
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August 2022 by Chuck Cogburn
Attempted to have a short and one pants laundered and starchedThe male was rude and wouldn’t even discuss
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November 2021 by BrockyPranks
Actually we are open Saturday as well. Won’t give the name of the business so you don’t bring us bad reviews. You guys do some things good. Customer service is about the best thing here (at bs’ing) over priced. Terrible service
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October 2021 by Karen Jones
We have used this dry cleaners since they have opened. Very professional and they do a a great job!!!!
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June 2020 by Patty Mengarelli
I am very happy with Gateway Cleaners. They do a good job and their prices are reasonable.
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October 2019 by Erin Smith
So, if the first reviewer had asked the business if they press only, they would have saved everyone a lot of grief. I too wanted some items pressed a couple years ago, but they said they don't do that.
Regarding dry cleaning, this place is solid. Are the prices slightly higher than a big city with a lot of volume and competition? Sure. But they are not outrageous, and they do a nice job. For comparison, a standard men's dress shirt is $4.50 (not $7 as claimed by another review). The turnaround is also relatively quick for the area (max a week). I have always been treated pleasantly and respectfully.
Another bonus? Open on Saturdays.
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October 2017 by Bob Lamoureux
I tried to use but the prices for shirt (just every day casual shirts) was 7.00+ each and the person was rude and not friendly.
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October 2016 by Tosh Kalka
This dry cleaner does a great job and they are open on Saturday. NONE of the other Yakima dry cleaners are open on Saturday. I am willing to pay .10 more for that alone.
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October 2014 by Andrew Martin
The other reviewer needs to move back to Seattle. ....Every time I use these guys the service is excellent and reasonably priced.
