Union Gap Goodwill is a clean, well-organized store with a nice selection of treasures. Reviewers highlight a great vinyl record collection, along with CDs, cassettes, and eccentric books. The staff is consistently described as friendly and helpful. However, several customers express that some items are overpriced for a second-hand store, feeling prices are not always affordable. A common complaint is the lack of a public restroom and fitting room. There is also a noted issue with online map directions leading to an incorrect location. The store supports community programs through its sales.