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January 2024 by Lisa Shupe
I have been with HAPO for several years and I am very disappointed by the service I have received regarding changes in my accounts. They insisted I physically come into the branch I generated the account at then when they made a mistake they suddenly are able to email me the signature documents. I live over an hour away. I am disappointed that this online convenience was never offered until they had to make a correction on their end.
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December 2023 by Lexie Williams
I 100% would recommend hapo to anybody. I used to bank through Bank of America but since they were never open during the pandemic and hapo was they immediately got my business. Always nice and kind.
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November 2023 by Kaitlyn Snow
Your phone payment system won't allow me to pay with a card, and instead demands checking and routing numbers which I don't care to give out. Your website is difficult to use, your online payment center won't let me setup up an account to arrange recurring payments. It refuses to recognize me as cosigner, but works great for the other signer. Then after dealing with the inconvenience which is your website, you have the nerve to charge me a "convience" fee for having dealt with all the ways your website and payment system have inconvenienced me? I'm supposed to pay you for making my life difficult? What is wrong with you?
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November 2023 by Rubi Zuniga
I was attended by Gonzalo Devora today. had such a great experience. he was so patient and explained my situation perfectly.
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October 2023 by valentina villalovos
Mayra helped us open a savings account for my daughter, so fast and easy thank you so much
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October 2023 by Tiana
Always have such a wonderful customer service experience when I go into HAPO! Today Salvador T. was my teller and he was extremely kind, knowledgeable and helpful with my needs. Love being a member with this credit union and all the amazing employees ? Thanks HAPO.
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October 2023 by Nicole Nelson
Jenny was amazing! She was very helpful and took care of all my needs in a timely matter. Definitely recommend Hapo because of their friendly, professional staff!
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October 2023 by Paul Goetschius
Jenny at HAPO really helped me out a lot today and I want to share the five-star review.
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October 2023 by Sergio Escalera-Lopez
The service was great! Jeannie was awesome, and was able to completely help with what I needed!
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October 2023 by Mary Bloom
Jenny helped me today. She is so helpful! People like Jenny make me glad I go to Hapo! Thank you!
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October 2023 by Jay Min
Do not deposit your money at HAPO’s ATM. I tried to deposit cash, and with NO explanation their machine ate my card. I went in to talk to their representative, then a manager, and they said that I have to wait until their ATM people come for anything to happen. They also refuse to give me a contact number for their ATM people. Basically ruined the last day of my vacation days. Absolutely UNACCEPTABLE.
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October 2023 by Abel Mata
Jenny made me feel welcomed and she was fast and efficient with my deposit
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September 2023 by Michelle Baker
When someone is making a cash deposit into a members account you don't need that persons social. What you need to do is deposit it. This was never an issue a few months ago but it suddenly is now. Do better.
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July 2023 by Crystal Amaro
Went through drive thru and was not greeted. When teller finally spoke through the mic she asked for my code word which I had wrote on the slip since I hate yelling it though the mic. And when I told her I wrote it on slip, she goes I know i just wanted to ask which was fine until she rolled her eyes. This teller did not bother to greet me or ask me how I wanted my bills. She gave me all large bills. As a past loan officer and teller, I know what good Custer service is and she did not do that at all.Horrible service!
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July 2023 by Dom
ATM never lets me take cash out or deposit money. Bank is always closed this is the worst bank EVER
