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April 2024 by Lala Brain
Nothing to do with our local branch but hertz whole system is f’n ridiculous they will send you a fuel charge after months of closed service and it will be sent to collections because it’s basically almost impossible to pay the dam bill thru their system it’s absolutely fustrating!
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March 2024 by Pete Soaloro
I went to rent a car at hertz car rental. The agent name was Amanda she was very helpful and help me. Get the right vehicle. For my trip. Will return again. Excellent customer service. Good job hertz on getting the right employee.
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March 2024 by Mel
There are no cars available here at all. Don't book here, even if you book online, there will be no cars. No one can help you.
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March 2024 by Karina
Worst customer service.The lady at the front desk literally saw me standing there for over 5 minutes. While she was just sitting in the back and didn't even acknowledge me. And only to find out that I wasn't able to pick up the rental due to the reservation made that morning of pick. I was told that they needed 24 hours' notice to be able to pick up rental.
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March 2024 by Amanda Cerda
I rented a car from them and returned it. I have been calling daily asking for a reciept. And have yet to be called back. They never answer the phone.
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October 2023 by Kyle Nesbitt
I made a reservation at the last minute because enterprise would not deliver on the agreement they made with me days in advance. Amanda really went the extra mile for me by finding a comparable vehicle to the one I booked. I'm grateful for the in-person customer service and will be renting from Hertz car rental again.
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October 2023 by Cindy QT
Negative experience! We needed to rent a vehicle last minute. I went on the website and reserved a vehicle before the local office opened. We went to pick it up and we're told that they didn't think they had any available but they would check. We waited over an hour to be told that they didn't have anything and that the reservation would be canceled. 3 days later I find a charge on my credit card. I tried calling the local office but couldn't get through to anyone. I called corporate and was told the billing was a no show charge. After 15 minutes on the phone they final agreed to refund the charge. I'll be keeping a close eye on my account to make sure I receive it. VERY POOR SERVICE all the way around, the website, local office, and the corporate office. Will not be using them again.
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August 2023 by Ghulam Nazif
Amanda needs a raise! What a lovely lady such a life saver. God bless her.
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August 2023 by barbara crowther
If I could have given 1 star I would have because I booked my reservation on-line through their website and I used my debit card as form of payment and he reservation was for within the hour so I ordered and paid for an Uber to get there and everything was going great until she asked me for my license and my card, when she realized it was a debit Mastercard she said oh well can't take a debit card if the the reservation is set for less than 24 hours in advance plus they would want a $500 deposit and they have to run a credit check and I told them hell no why would you run someone's credit just to make their score go down more and all she said was I'M SORRY!!! so I ordered another Uber and went back home and was very mad because their system could have saved me the time and money it took to get there and back had it declined the reservation because it was booked with a debit card.
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August 2023 by Lisa Halverson
When my dad's car died in California, we rented a car and it got us back home. Nice clean car, very helpful in adding an extra day. Hertz helped us out of a jam.
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June 2022 by Michael Houseman
Rented a car for military travel. My travel plans changed and I called Hertz ahead of time to make sure I could change my drop off location to Seattle and they said yes with no additional charges. So I changed my flight and then called hertz to get the drop off location changed and they charged me way more than my original price, after telling me I never called before and it wasn’t possible for me to change drop off location without additional charge. I’ll never use this company again.
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December 2021 by Lynne M.
We were booked for another car rental place through Expedia. When the airlines changed our flight we lost the rental car because all of the rental car companies close at 5pm. We took a chance and called Hertz in Yakima and spoke with Dennis. Not only was the cost of the rental car half of what we would have paid with enterprise he stayed until after midnight so that we were not stranded in Yakima. He even had the car pulled up close so we did not have to walk in the cold to their lot. He went above and beyond with his customer service
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August 2021 by Josh Batchelor
The single best customer service encounter of my freaking life. Dennis helped my friend and I who were just trying to pass through town but got stranded due to car trouble. Dennis got us a car and gave us a huge discount! He went above and beyond in every way to make sure we could move on. That man deserves a raise. I wish I could give him more stars.
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April 2021 by Jaimie G.
Worst place to rent a car! Never again. When I tried to ask a simple question I was treated so bad and yelled at by the manager who hung up on me. Adrian she said she was the main manager. I cancelled the rental and later found out it was never canceled by that nasty woman. As soon as I called she started being nasty for no reason what so ever. There is no way to contact corporate that I can find. I am assuming this is because they can't be civil humans.
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February 2021 by Rob Baker
Dennis was awesome! After not receiving much help at one of the other car rental companies, we walked to the Hertz counter and explained what we needed. We had some urgency to our rental need, and Dennis was extremely helpful in getting us on the road quickly in a clean, comfortable car at a reasonable rate. The difference between the other rental company that we tried and Hertz was night and day. Thank you to Hertz and Dennis.Hertz is conveniently located right in the terminal. When you exit the secured part of the terminal, Hertz is on your immediate left.
