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December 2019 by chris j.
Had one of the worst experiences at this Yakima location. Being understaffed and not flexible to adjust the staffing plan accordingly was a real disappointment. Drove from Ellensburg to purchase a fridge and discuss some options with an in store sales representative turned out into 1.5 hr wait and speaking with the store manager About the situation. He was apologetic however, this situation negatively affects the companies reputation on customer service and does them a huge disservice when instances like this happen. Will not be returning here for any of my future purchases.
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September 2019 by Darren C.
So twice in a week, I have been to Home Depot. I am not a fan of the self checkout. When I have used them in the past at other locations something always goes wrong and you have to wait and wait for someone to clear the error occasionally i have to wait for a second opinion. So I just avoid them as much as possible. I know there's going to be a time were we will be forced to use them. Apparently that time has come at Home Depot. Both times I was there it was the only option to pay. Unless you walk down to the pro desk. Yes I walked all the way down there with my can of spray paint.
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August 2019 by Dorotheann Heuschele Autrey
On of the best place to get what you need for the projects you are working on.
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May 2019 by Brianna B.
The Yakima Wa store is ALWAYS cluttered every time I go into the store. There's always crap in the middle of the aisle that makes it hard to push your cart through. Most of the employees ignore you and are unfriendly. I hate to shop there but Lowe's doesn't always carry what I want. I always walk out of the store frustrated and wondering why I shop there! This is not just a one time experience it's been my experience for years!
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April 2019 by Marii Armas
They have all that u need The service could b more knowledgeable regarding where items are before sending them to the wrong detection
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April 2019 by Rich L.
This location is truly a hit or miss. Every member of the lumber department that I have interacted with has been amazing and I cannot find one complaint about them. The department that needs some serious customer skills improvement is the door/special orders. It wouldn't kill them to possibly smile or say hello. We walked around looking at doors for 30 minutes with 3 people sitting at those desks and not one person bothered to ask if we needed help. I ended up going back to the Home Depot in Woodinville, where my other house is and ordered a new door. I love seeing the enthusiasm of the young kids working here and they always want to help regardless whether they know a product or not. We will continue to be loyal Home Depot customers.
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March 2019 by Long Time Yakima Resident X.
This one star is specifically for the appliance department. They seemed annoyed when I asked for a certain cutout then complained in front of me for 20 minutes while looking on their computer which was what I had already done before going down there. She kept trying to argue like I did something wrong for asking for help. Eventually I had to leave and asked her to call me when she located them which she agreed and never did. Hire people that know what they are doing. I called the local store bemis appliance and they answered my questions within 2 minutes very politely. DO NOT BUY APPLIANCES FROM HO E DEPOT OR LOWES THEY ARE BOTH HORRIBLE IN THAT DEPARTMENT.
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February 2019 by Tina Cooper
my sister bought a door and they've f***** it up..and then to make matters worse they had charged her for two doors when she only purchased one... always always people look at your receipt because Home Depot is notorious for screwing customers over royally.
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November 2018 by Mai Quintero Quintero
very good helping workers theyhave .. ,
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September 2018 by Jaimee C.
So they have a decent garden section. i've picked up 3 plants from them now: 1) Snake Plant 2) Zebra Plant 3) Philodendron they also have a policy where your plant will be replaced if it dies (or if you kill it, with your brown thumb) within a year of purchase (keep receipt!) all of which are in good shape. Prices were good too. It's frustrating that the check out lines are only on one side of the store but i guess not much can be done about that. Customer service is ok, hardly anyone around to help ever so know where you're going by looking up your items online to see what aisle/bay they're located in.
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September 2018 by HollyAnna CougarTracks DeCoteau LittleBull
thanks for ALL your help answering my crazy questions. Your staff has been so patient with this artist. The Bigfoot sculpture has been a task and your crew helped me!! thank you!
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July 2018 by Rocky Acosta
Always have had a great experience here! The workers are super helpful when I need to find something, and I love that they are so dog friendly!
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June 2018 by Tina C.
I walked in hoping to find a part for my bathroom. I saw two employees by the self check out and asked where to find the part. I was told by one of them what isle the part was on. I looked for a good ten minutes but didn't find what I was looking for. I asked the other male employee if the part might be somewhere else and he said I told you it was on isle 17 go back and look. I then saw a third employee can you help me and he responded No. I was so mad I had to walk out so I didn't get emotional. Just saying that Lowe's will have my business from now on !
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April 2018 by Robert Sonnen
I wanted to purchase a toilet that they said was exclusive. Not carried in the local store so I went to the store to see if they could have one sent from either of two near by (100 mile) stores. They suggested I call and see if the other store would send it to them. I went to Lowes for a more expensive purchase.
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February 2018 by Julie H.
Usually we love Home Depot. The go-to place for DIY projects. However, we bought carpet with "free installation" in early October. Their only installer is Carpet Pros, which is who I have an issue with: carpet seams are too visible and installers damaged a door when they tried to force it open beyond the door-stopper. It has taken too many phone calls to get things repaired. Carpet was installed Oct 20th and, only after several calls, my seams were attempted to be fixed on Dec 19th (they still aren't acceptable), and as of Feb 16th I still don't have a door (despite more calls on my part). My gripe is that Home Depot seems oblivious to the poor performance of their installer.