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September 2024 by Mike Ferrell
If you want to be ripped off this is the place to go! Went in to purchase a knee scooter. Renting one was $100 a month, so I decided to just purchase one. The employee brought out a used model and told me it would be $270 used or $600 new. My fault for not doing my research and buying it for $155 online. Bottom line up front, this is a greedy business.
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September 2024 by Karen Thoma
My husband was having alot of pain when he used his CPAP machine. It made the inside of his nose VERY SORE. So we called and
Francisco Bonitez for help. He had us come right in and bring his machine. He had him try a different nose piece and head gear. What a change! It works so much better and my husband gets 25-50%more oxygen and the head gear is so much more comfortable. He was so frustrated. Francisco saved the day and he was so helpful. We are grateful to him. He's very knowledgeble and a great asset to your office. Thank you Francisco for the care you take with your clients
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January 2024 by Jane Asuncion
Norco had my prescription for CPAP machine, since mid October.December 4, I called to follow up. After talking with a couple different lpersonnel, I felt like I was getting passed around and had no definite answers on status of my CPAP. 6 weeks was too long to wait. Not even a phone call from Norco.Because of the poor service and no apparent remorse for the delay that their inattentiveness has caused, I will take my business elsewhere.
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November 2023 by Rosemary Dawson
I really how they treat people
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November 2023 by Robert Vickers
To everybody reading this I've always been treated good in the yakima wa office the staff is really good and Francisco is is really at his costumer service and helps his clients a good go to person
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July 2023 by Jeffrey Penuel
I recently was issued a cpap machine and have had issues since day one but kenny has been helpful with my issues to an extent Sadly im still having issues
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June 2023 by dennis kramer
Everybody I talked to was very professional. Ali's middle name has to be " customer service"
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November 2022 by jill k
Francisco was very helpful
Very professional and so very nice
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November 2022 by Christina Bautista-Marquez
Staff are very helpful
Francisco B.
Annette R.
Micaela F
You all did a great job.
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June 2022 by Marissa Ramirez
Super great service. Every person that has greeted and helped me has been super patient and kind. They go above and beyond making sure I know how to use my Machine properly. Great job Norco. We appreciate you.
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June 2022 by Rita Anaya
I have dealt with the Yakima Norco for several years. Autumn has given excellent customer service regarding insurance, supplies and equipment. She is knowledgeable and friendly and has given accurate timely information.
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June 2022 by Olivia Garcia
It is with great sadness and disappointment that I write this review. Customers are already feeling down and depressed about their health conditions and to get greeted with very negative attitude by the medical representatives of this department is mind boggling. My father has been talked down to as well myself. My father tries as much as he can to avoid going to this office because he can never do anything right. They seem to find something to talked down to him. I am sure we are not the only customers that this happens to.
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May 2022 by Susan Peterson
The Norco office saved me when I thought my CPAP was broken. They very kindly found the problem and it was fixed immediately. The men who delivered my oxygen supplies were friendly and very informative. I know I can call anytime I have an issue and it will be taken care of by the very professional people at Norco.
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February 2022 by Linda Hansen
We have been dealing with Norco for a while now. It has been seamless and they are very professional. Ali promptly came to our home with oxygen when my husband was sent home from the hospital after COVID and gave us great service. He is caring and kind and very knowledgeable. Many thanks Ali!I just got a new Bi-pap and it was also seamless. Supplies are sent to my home without having to visit the storefront, but I am always helped with a question or problem when I need it. Equipment has been top notch. They call me when I am due for replacements - I don't have to try to remember to call them. I would highly recommend Norco to anyone.
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December 2021 by Delinda S.
I've always been so pleased with the customer service of Norco in Yakima. In their new store, as well as their old store, I've always had the best experiences. When COVID hit, they would actually bring my supplies to my car. And now with the easier shop on NobHill it's easier to get in and out quickly. Thank you Norco!
