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January 2024 by Erin Espiritu
Horrible experience all around. My husband surprised me with a vehicle he bought for Christmas. Within 24 hours after first driving it we found so many issues with it! Brakes bad, leaking water from roof, shaking and pulling very bad. It was unsafe to drive, pulled so bad and shook that it was like fighting the steering wheel when driving. We contacted them right away and sent videos and pictures. They barely responded, so we called and the manager assured us they would make this right. They told us to get a quote for repairs since we don’t live close to the dealership. The right and left front axels are cracked, brakes need repair, sway bar bent and missing bushings, and the alignment is really bad. I can’t believe they sold a car like this! Obviously they don’t check their cars before selling. The repairs are $2100 and the manager stopped responding and when I called to speak with someone the guy was extremely rude and arguing with me. Now waiting still for a response. Fyi Washington state has an implied warranty and this dealership has you sign a waiver, but we purchased a warranty contract and right there in the paperwork they provided to us it states that purchasing a warranty contract means the implied warranty cannot be waived (plus its the law). This has been such a nightmare so far.To add to all of this, I run a carfax and find out that 3 weeks before we purchased the vehicle was registered in Canada and determined unsafe to drive and failed inspection. They flat out lied to us and also tried to cover up damages by painting the underneath parts of the vehicle to hide defects and rust. Im so worried what other damage we will find…
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December 2023 by JoelnJessi Geary
We stopped by to look at Jeeps for my son. Eddie helped us out and made sure we were as close to our budget as possible. He handled my son driving a new manual with encouragement and understanding, while I held on and suggested maybe I should have had a drink first?. My husband, son and I all left happy and like we were listened to and our needs met.
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December 2023 by Ruben Rios
I recently had the pleasure of working with Fransisco Perez an exceptional car salesman during my car-buying experience. From the moment I stepped into the dealership, their professionalism and enthusiasm were evident. They took the time to understand my needs and preferences, patiently answering all my questions along the way. Their by knowledge about the different car models and features was impressive, and they provided valuable insights that helped me make an informed decision. Not only did they go above and beyond to find the perfect vehicle for me, but they also ensured that the entire purchasing process was smooth and hassle-free. Their friendly demeanor and genuine interest in my satisfaction made me feel valued as a customer. I highly recommend this car salesman for their exceptional service, expertise, and dedication to customer satisfaction.
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December 2023 by Terry. Seahawks Gravesen
we had a 2016 Chevy Silverado 1500 that we wanted to trade Fransico from One stop got with me called me on the phone found me the exact truck I wanted give me one hell of a price for my truck got me into the truck of my dreams 2021 Chevy Duramax 2500 heavy duty did a hell of a job made us very happy thank you fransico at one stop motors Terry & Diane Gravesen
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December 2023 by Jazelle Lopez
Let me start off by saying the customer service was amazing!! I purchased a 2019 Honda Accord about a week ago. My salesman Eddie Lopez made the entire process of purchasing a car so comfortable for my mother and I. He showed us multiple cars and helped us find the perfect one. If you go down to one stop motors, definitely ask for Eddie as he will meet your needs and get you in the right ride for you and your family.
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December 2023 by Signi Gonzalez
I have gotten two cars from One Stop Yakima in the passed month and both times it was an amazing experience. Josue helped me out both times and he was very helpful. Both times I got awesome deals on both my cars and didn't feel pressured to buy. It’s been a very good experience buying from them i would definitely go back, Josue was amazing.
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December 2023 by Jesus Gonzalez Avalos
I want to give Francisco Perez a shout out for helping me out at one stop motors on buying my first car. Francisco was very knowledgeable and patient while helping me go through the process. At first I was pretty hesitant with all the fuss on the reviews that they had but turns out they aren’t bad I’d suggest anyone looking into buying a car go to one stop motors.
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December 2023 by Ivan Andrade
Working with Francisco Perez was an absolute pleasure! Francisco is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part –Francisco stayed in touch with me the entire time helping me find the right car for me which only made the buying experience even more enjoyable. I highly recommend you talk to Francisco if you are considering buying a new or previously owned automobile.
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September 2023 by Malinda Gomez
I want to thank One Stop for helping me get my husband his dream truck. My salesman was Josue Silva who was very patient. I appreciate the professionalism and time taken during the process of my purchase. I needed the truck delivered and then I needed it earlier than expected- my last minute wish was granted. My husband was very surprised! Thank you One Stop!
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September 2023 by Tony Hernandez
100% Do not Recommend this Dealership. Very poor service. And vehicles are in horrible condition. Recently bought a car here and the Salesmen “highly” recommended the gap insurance because allegedly it “covers the, transmission & engine” . Sure enough and No exaggeration 5 weeks later my transmission blows out, and i give them a call and all of a sudden it isn’t their concern and according to the Owner of the lot the gap insurance does Not cover neither the Transmission or Engine. Horrible place to shop for a car. 3 stars speaks for itself.
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August 2023 by Sergio Jimenez
I want to thank Eddie for helping me get my vehicle! The process couldn’t have been easier. He showed me a few cars he thought was a good fit and he helped me find the perfect one. Showed up and left with my new car within the hour. Highly recommend One Stop Motors as they are extremely helpful and extremely flexible! Thank you again for my Jeep Commander!!
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June 2023 by Koray _
Despite not having a huge budget to work with, these folks made sure I left with a car. They worked with my father and I on finding a bank to approve a loan to co-sign on this car. One stop was great at answering any questions I had when I called them after the purchase. Very nice crew to buy my first car from!
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June 2023 by Leeann De La Torre
Macelino is the man! Yes the reviews here aren’t the best but my experience with one stop has only been great. I gave them a try despite their reviews because a friend of mine recently went through them and I like her car / the deals they had. Take your own chance with them these reviews don’t nearly reflect their actual willing to go above and beyond for their customers. I bought a 2013 black Honda accord a month ago and she’s doing good:)
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June 2023 by Edelmira Diaz
My sales man Eddie was awesome. The buying experience was easy and fast. Very accommodating on a some things I wanted adjust and changed. Definitely would recommend this place to buy a car.
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June 2023 by Carrie Marek
Unfortunately the worst experience, traveled over 6 hours to help my daughter get her 1st vehicle when the car dealership decided to add over $4000 to the purchase price and add it to their application and credit. Absolutely no word about them doing that tried to scam them for more money. I hope no one else is frauded by this car lot. Shame on you for trying to take advantage of a young couple