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May 2024 by Jorge Noe Jacuinde Ruiz
Swift and excellent service with reasonable prices
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March 2024 by Eric Garcia
Incredible customer service, brought in a couple of pairs to get spruced up and they look better than brand new. If you need any work done and a quick turn around, I wouldn't recommend a better place!
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January 2024 by Tristan Brown
Thank you for the quick turnaround and good chat. It's always good to talk to talk to another cobbler.
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May 2023 by Vickey H.
Last year summer of 22 . Left 3 pIrs of easy fix sandals, 2 weeks and then3 was did not fix them. April 23 took back and now it's another 3 was still hasn't fixed sandals. He's over loaded and runs his mouth so much, no wonder he can't fix! Bad place to have any shoe fixed.!!!!!!
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April 2023 by Jessie Wallen
My husband is an union carpenter and he will not go anywhere to have his boots worked on by anyone besides Ralph. Love his shop love going in there
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February 2023 by Kathleen Parry
My client and family have appreciated Silverheels for a long time...recently needed to replace a beloved pair of Doc Martens. Rather than simply say, "They don't make that style anymore," Ralph took time to measure both feet, taking into account accommodating orthotics, researched on line alternatives and now a new pair of DM's are on their way to Yakima! Excellent customer service.
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February 2023 by Stephanie Snyder
Tried to get service done, met with over inflated prices and with someone that is clearly too busy to get anymore work. Customer service could be better
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September 2022 by jim w.
I had a tennis shoe pull on break . They had it fixed within 5 minutes. Great talk and customer service.
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August 2022 by dan brite
The owner is very knowledgeable and a good "people " personality.
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July 2022 by Carol O.
My Birkenstocks needed replacement footbed liners. I looked online and saw that this business is a Certified Birkenstock Repair location. I sent an email to confirm that the liners could be replaced. I took the two pairs to Silverheels in February and was told it would be weeks or more. That was fine, as I was willing to wait for the sandals' repair. I got a call in June that they were ready. I picked them up on July 7 and before leaving the shop, I looked at them. Ragged, rough edges on the new liners, which fit the footbeds poorly. I pointed out one particular ragged edge sticking out and the shop owner cut it off. When I brought them home to try them on, they were narrower than before, with lumpy edges that would not accommodate my feet. There was still-sticky glue in the cork in several places, as well as a few threads of glue on the leather. The toe ends were curled up and I could not walk in them. Definitely not the Birkenstock fit. I contacted the shop with photos and said they were not wearable now. I asked for a refund, as I'd waited several months for a "Certified Repair". Instead, the shop owner told me to bring them back and he'd "redo" them. A refund would be preferable, since the sandals are not wearable now.
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October 2020 by L E.
The guy who runs this place is super helpful and friendly. Good quality shoes. Pricey, but worth it. He fixes shoes, too.
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June 2020 by Ralph P.
Supper nice person Will be back again for some more birks With a large selection of several different brands of shoes.
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October 2019 by VINCENT SOTO
Very helpful and patient while I picked out my new shoes!
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September 2019 by Daryl Bullard
He's very honest and forthright. He knew that he didn't have anything that would meet my needs, and he told me so upfront instead of going for an easy sale. I'm sure to come back once I have corrected the issue with my feet! He was both friendly and knowledgeable.
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June 2019 by Lisa Withrow
He has Harley boots and sandals does great work I've used them many times
