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August 2023 by Keith M.
I placed an online order for curbside pick-up. My wife drove the 40 miles (80 miles round trip) in 100+ degree heat to the Yakima store to pick up the $7.51 item.After returning home, we discovered that Home Depot did not pick the correct item.After calling customer service and confirming their error, I was told their only solution was for me to drive the 80 miles a second time to return the item for a refund. I explained what inadequate customer service that was given the circumstances - especially in comparison to their competitors.Upon hearing this, they offered me a 75-cent discount on repurchasing the item that I originally ordered.Guess where I will avoid shopping in the future.
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May 2023 by J D.
I will never shop the home Depot again!Especially the Yakima home DepotI have made very large purchases there including set of appliances and had them deliveredWith dents and scratchesFor Connie at the Yakima home Depot to tell me that's the way they come from LGAnd also tell me that I'm the one that dented them and scratched themI had to contact corporate home Depot and LG and the Yakima store manager Elisha to get anything done Connie should be fired!But it's still working there! Over half a year later I finally have a set of appliances with no dents or scratchesThe home Depot has lost all my business because of Connie!
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May 2023 by L D.
So...I'm rebuilding my deck this spring and having no pickup big enough to haul lumber in I placed an order with Home Depot to have the lumber delivered. It's a service they offer and even though you have to wait around from 6a to 8pm I was willing to do that to get this project moving. They called last night to confirm and I let them know where I wanted it dropped off (garage in alley). All was good. This morning Home Depot called and canceled my lumber order (because they said they only used a semi truck for deliveries and they couldn't drive it in my neighborhood). Funny...my neighbor parks their semi on the corner all the time. But nope, no deal. Won't come to my neighborhood...streets are too narrow. Nope, they have no smaller trucks. Order canceled unless I want to come pick it up myself. Most of Yakima is made up of streets like mine. How are they making ANY deliveries? Oh...and we'll refund your $962 in 3-5 business days. Anyway. After they canceled I called a locally owned lumber company who said it was no problem to deliver to my residential neighborhood, they delivered same day, unloaded in my garage, only charged me a $10 delivery fee, and saved me $345 on my lumber order to boot! Home Depot has lost my business.
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April 2023 by Tyler M.
I am a repeat customer due to their large amount of available products at fair prices. This location is representative of all other Home Depots I have been to in the PNW. I am nicking 1 star for the staff not always being knowledgeable on where products are located and if they do leading me to them.
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September 2022 by Karmon R.
It's very obvious customer service is not a priority at all. I've been on hold for 30+ minutes and have yet to talk to a human. I'm in need of a specific item but cannot physically go get it myself so I am attempting to talk to someone in customer service to make sure the product is available before having them drive all the way into town. It's not that hard to pick up a phone!
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June 2022 by Candi Cardenas Roller
this place has the worst order pick up I have ever seen. I ordered online received the email that my order was ready went in there and it had not been pulled yet. Sat there for 2 hours waiting. this has happened to us everytime we have done an order pick. today ordered got the email that my order was ready husband went there order was not pulled nor could they find anyone to pull it. my husband left. worst service ever.
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January 2022 by Brenda L.
If i could give zero stars, is what i would give for the home appliances section. The delivery people, specifically a guy named "Jankton" or "JnL" was very disrespectful to my mother. He said he had been delivering for 18+ years so to "not tell him how to do his job"however, before even arriving at our home he was already making excuses as to why he couldn't put the fridge we bought and paid extra to deliver, through a door. Mind you our door is as tall as our ceiling and were able to move our biggest furniture through our doors. He was even saying "you women" because my mom and I stood our ground knowing he could very much even attempt to even fit the fridge. All in all he ended up leaving our home not even attempting to unload OUR FRIDGE!! The customer service in holding this man responsible was ridiculous, no one cared. So i recommended buying appliances elsewhere because the appliance delivery for home depot is a joke. This man should retire or get fired for how he talks to people.
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September 2021 by Scott Allan
Understaffed, no assistance. More of a sign of the times but ultimately it’s just not a good shopping experience.
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August 2021 by Cierra Mendoza
Thank you for making the process easy. After my horrible experience with Sears I was nervous. The store employee was so nice and the delivery men were friendly and respectful. 4 days total and I'm so happy. Thank you for everything
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June 2021 by Gina Giorgetti Brichoux
I came here looking for cooling equipment for the crazy heat wave. i went to purchase an evaporative cooler, but when I asked if they jad any a/c units Junior took it upon himself to search around the store and in overstock to see if any hadn't bern put out yet. Bravo, Junior!!
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April 2021 by Mary Jo L.
If I could give no stars I would. Talk about terrible customer service. Along with the blame game it's never anyone's fault and of course not the company. Crystal in the service desk has a huge attitude problem and is not good at her job. People make mistakes it's understandable but to totally be a b**** is unacceptable not to mention screw up stuff so bad that it takes 8 people to fix. I'd suggest a change in management. Remember the basics in customer service. This place sucks.
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November 2020 by John Lukrich
Went there for a specialty cutting tool and they had it made my day
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October 2020 by Catherine L.
Do NOT buy any appliances from them. What they have in the store is just for show. They DO NOT have their own delivery service, they contract it out. So you can not even buy it at the store and load it up on your truck if you have one. I ordered a stove on 10/10/2020 and was told on Monday I would get a call telling me when it would be delivered. The call I got was an automated call, telling me it would be delivered the next day Tuesday between 2-6 pm. I made sure I was home and I got a call at 3:30 pm or shortly there after from the delivery guy that he would be at my home in 20-30 minutes. I had the number he called from on my cell phone. He NEVER showed up. So called a little after 4 and he would not answer the phone. Now I assume it was his cell number. Cell phones have GPS on them so no excuse for a no show and he could have called me. I called home depot store and they gave me the number to the delivery place, NOBODY answered the phone there. I called again the number that the guy called me from, NO ANSWER. Reminded me of a fly by night business. I spent so much time trying to find out where my stove was only to find the manager telling me they will get in touch with them and they will call me in the morning. They called me alright, instead of that delivery place making it right, no, I have to wait until Friday an they again will call me the day before to tell me the time, which I am sure is the same time they gave me the last time. 2 managers at the store told me a lady that was to get her appliance the day before mine, did not get hers either and it was the same excuse. They came and were not able to deliver it because nobody answered. Said they tried to call me and I did not answer the phone. Apparently according to the managers they are aware of all the problems with this business. I said and yet home depot keeps a contract with them? You are pissing off customers. I should have stuck with Bemis a mom and pop business, but they are more expensive and charge over 100.00 bucks to deliver and install and take away the old. When you are on a fixed income, you are lucky to come up with the money for the item. Bemis has their own van/truck. Home depot said they do not because they do not want to deal with product being damaged on delivery. Funny how Bemis does not have that problem. I got my dish washer from them. They even installed and took the old. I had extra money then. So folks unless you can buy it and take it out of the store, do NOT get things from Home depot. Oh yeah, they said they will give me 50 bucks back from my trouble. People who work and take time off to be home to do this, lost more then 50 bucks. When those delivery guys come IF they come next time, you bet your butt they are going to get their lying asses chewed out. And to think people like this want $15.00 bucks an hour. What a joke horrible service and then to accuse the customer instead of taking responsibilty for your own B.S. I called head quarters and filed a complaint. They said they were looking into their own delivery service, but it got put on the back burner and now they are talking about doing it again. I told them, yeah and how many customers have you lost. So apparently, head quarters know of the issues.
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September 2020 by Joel M.
Nice store, too bad Home Depot is owned by Trump donors. I won't be supporting their fascism any time soon.
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August 2020 by Gretchen S.
Every time I order online from Home Depot I become so frustrated when it comes to the shipping costs. Their ads always talk about how their shipping is so wonderful. What they do not mention is that it is soooo expensive. I ordered 2 fence panels costing $100. and I was charged $100. delivery.